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Capital Chrysler Jeep Dodge
Ottawa, ON
1,163 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,163 reviews
November 17, 2021
Eddie from Capital Dodge sold me a used 2019 Nissan Kicks on Monday. I did a test drive and all was fine. When I got home and tried to start it, no dice. I called roadside assistance and had the car boosted on Monday. I did a test drive and all was fine. When I got home and tried to start it, no dice. I called roadside assistance and had the car boosted twice the same day I purchased it and a third time the following morning so I could drive back down there. When I returned to the dealership the next day, I questioned how the car passed their "150 point safety inspection" when the first item was "car starts normally." Eddie then informed me that the car never started on its own and that he boosted it before my test drive and again before I drove it off the lot. He said he only needed to disclose accident history, not if the car battery works. I would have had no way to know and he showed no remorse for selling a vehicle that did not run without disclosing it. I spent most of the day yesterday trying to get them to make this right. Nobody mentioned that there was a 48-hour money back guarantee for all their used cars. Thankfully, I received a Facebook ad that mentioned the return policy and I was lucky enough to have them give me my money and the car I traded-in back after much wasted time, energy, negotiation, and tears. It's unethical and I will be reporting it to OMVIC, but I just wanted to share this here in hopes that my neighbours don't fall victim to the same scam. I'm sure they will be re-listing the 2019 Nissan Kicks I returned shortly. Run the other way. More
by AveryReid
November 11, 2021
Sales staff is pleasant and knowledgeable. Service staff are knowledgeable, very friendly and always willing to take the time to explain things and answer questions. are knowledgeable, very friendly and always willing to take the time to explain things and answer questions. More
by Kimhill2804
Employees Worked With
November 09, 2021
I have purchased two Jeeps here and return for service, I like the place a lot overall. Not always accurate with time estimates, the last two times I was told service would take 1.5 hrs so I waited but wait like the place a lot overall. Not always accurate with time estimates, the last two times I was told service would take 1.5 hrs so I waited but wait times were much longer, the first time it was 4 hours, the last time 3 hrs. More
by magnem
Employees Worked With
November 04, 2021
Took my Jeep in for oil, air filter, tire swap and alignment. Brent signed me in and everything was completed and got the call to pick it up the same morning. He listened to my issues and told me what alignment. Brent signed me in and everything was completed and got the call to pick it up the same morning. He listened to my issues and told me what they will do. Very pleasant cheerful atmosphere there. I will keep buying my cars from this dealership because of their great service. More
by gordonkeithbaker
October 24, 2021
Great, friendly staff who go out of their way to help you with any questions you might have. Their work is of the highest quality and always completed on time! with any questions you might have. Their work is of the highest quality and always completed on time! More
by Clive
October 22, 2021
After 12 years of exceptional service, Ryan contnues to impress. He and his team promptly pinpoint problem areas and deliver solutions the first time. I always look forward to bringing my 2005 300c to Ryan impress. He and his team promptly pinpoint problem areas and deliver solutions the first time. I always look forward to bringing my 2005 300c to Ryan for personable and professional service. Tom geoghegan More
by Joannegeoghegan1
Employees Worked With
October 22, 2021
Service took a bit longer that expected but car had some unexpected SW recalls so wasn’t dealership fault. And - they were rly gracious & arranged for a rental to ensure we had a vehicle while car was in s unexpected SW recalls so wasn’t dealership fault. And - they were rly gracious & arranged for a rental to ensure we had a vehicle while car was in shop. We were pleased with the service level. More
by BP
Employees Worked With
October 21, 2021
Capital Dodge service department can not be relied upon to correctly get the job done correctly the first time in. to correctly get the job done correctly the first time in. More
by Disappointed
October 19, 2021
Excellent service , service was great . Appointment was exact time they stated and repair was done in timely manner exact time they stated and repair was done in timely manner More
by Shannon
Employees Worked With
October 13, 2021
Reliable delaership. No stress, always there for us! Our car was well serviced and customer care is excellent! car was well serviced and customer care is excellent! More
by bwira jacques
Employees Worked With
