Capital Chrysler Jeep Dodge

A VISIT, EVEN TWO CAN EQUAL HOURS I am extremely happy with the Fiat 500C I purchased from Capital Dodge Chrysler. Getting there however, was a little more taxing. I would like to st I am extremely happy with the Fiat 500C I purchased from Capital Dodge Chrysler. Getting there however, was a little more taxing. I would like to start with the people who I dealt with and their conduct/professionalism. Arriving: We arrived at the Dealership to meet Mike LeBlanc and Salem B. Salem is the Fiat specialist (salesperson) who was very accommodating and knowledgeable to say the least. She was patient and assist Mike LeBlanc in selling me the Fiat. Mike LeBlanc was/is my contact at Capital and knew I wanted a Fiat, so he took a personal charge to ensure I received the service needed as a valuable customer to Capital. At no time at all did Mike not stand up in representing Capital Dodge in a very professional manner. In fact, tried to correct things when it appeared they were going wrong....and indeed they went wrong. Financial Manager(s): Mike LeBlanc set me up with a Financial Manager as soon as we agreed on a price. Mike indicated that Dee Murphy would be my Financial connection who would arrange the necessary paperwork for purchase. I have not idea what happened and Mike kept checking to see what was happing but my husband and I waited for approximately an hour to see Dee. It was a very long wait and I didn't understand why it was taking so long. To me a customer should not wait that long to be seen and in fact, could have very well just leave out of boredom and frustration. I understand through Mike that he inquired why it took so long and apparently Dee did step out of her office to look for Mike. When she didn't see him, she went back into the office. I have no idea why see didn't go looking because the show room (both) are not that big and she could have gone looking for us. I also understand there was no other customer being looked after during that time. With other duties to do as well as my interests, Mike visited Dee again and finally she came and got us. Thank You But No Thanks: Dee seemed to understand the financial aspect of the job very well. She went through all required items so we would understand what each meant, as it pertains to the car. We indicated that we did not want the extended warrantee at this time. She indicated that we could think about it and when back in, let her know. We received the draft copy of the Bill Of Sales and discovered later that she had indeed included the extended warranty cost. Called her so that this information could be change and as a back up, I sent an email. Unfortunately, I did not received reply her or indication she changed the bill of sale. I understand it could easily be taken off, but I requested not to have it in the first place and from my point of view, that was not what the customer wanted. The whole insurance coverage detail seemed to be totally lost and confusing in regards of who was to do what and we found ourselves...looking after ourselves. Day of Purchase/Deliver: We returned two days later to find that Dee was off and we finished the paperwork with Mike Skaff (I think). We found that she had booked another customer at the same time which left Mike LeBlanc balancing his customers but ensured they were comfortable and looked after. Again, much time went by. Mike Skaff was great with finishing the paperwork off and I found him to be personable. However, not realizing until later, we left the dealership with our new car without an ownership or information about our insurance. Again, I would think there are procedures in place to ensure the customer leaves with everything or informed accordingly. Hospitality: Finally, we had the opportunity to met Shawn Hamilton and Matt Berezowski who educated us on what is available as it pertains to our car. All were very nice and easy to talk to but by that time my patience was wearing thin. At the end of day, most were extremely helpful, professional and informative. I felt welcomed and comfortable and at no time did I feel insulted or discarded. Overall, the experience was positive. More

Amazing Experience What an amazing experience I had a Capital Dodge in Kanata. Was my first time looking at a Dodge product and I was pleasantly surprised by what a gr What an amazing experience I had a Capital Dodge in Kanata. Was my first time looking at a Dodge product and I was pleasantly surprised by what a great staff they have there. From the time I walked in the friendliness was apparent and the rep I worked with Jon Buckley was so nice and did not pressure me at all. I am so happy with my Journey and will definitely be back! Rhonda CB More

No Pressure. Every dealership is the same...I will have to check with my manager. That"s the best I can do. No that won't do. In comes the "manager" to heavy cl Every dealership is the same...I will have to check with my manager. That"s the best I can do. No that won't do. In comes the "manager" to heavy close me...I hate that. My experience at Capital had none of that....Jon B was professional from the beginning. We found a car, test drove it had a coffee, then talked price. After some no pressure back and forth, we agreed on a price shook hands and we were done. No pressure no hassle. More

Out of town purchase - 2014 Dodge Journey I highly recommend Capital Dodge to any one. I live in NL, and honestly, this purchase was easier than if I had purchased the vehicle in my own town. I highly recommend Capital Dodge to any one. I live in NL, and honestly, this purchase was easier than if I had purchased the vehicle in my own town. Will definitely continue to remain a Capital customer. More

Nicole B Good experience. Came in with a price and specific car in mind and they were able to help us out in finding the right car. Good experience. Came in with a price and specific car in mind and they were able to help us out in finding the right car. More

Excellent! We recently bought a van from Capital Dodge. Service was fast and friendly, I give all the staff we dealt with an A++ for customer care....incredible We recently bought a van from Capital Dodge. Service was fast and friendly, I give all the staff we dealt with an A++ for customer care....incredible! More

Dodge Charger Review Great experience! Everything went smoothly. Quality service, good communication. Friendly, laid back and positive staff. Also, they show that they car Great experience! Everything went smoothly. Quality service, good communication. Friendly, laid back and positive staff. Also, they show that they care about their clients. I would recommend this dealership. Thanks again Shannon, Ramin, Matt and Shawn! More

2014 Durango SXT purchase Josh the sales guy was excellent. Great communication!!! On the financial side, Mike Skaff was very easy to deal with and all went smooth. Excellen Josh the sales guy was excellent. Great communication!!! On the financial side, Mike Skaff was very easy to deal with and all went smooth. Excellent buying experience. Thanks Vince... More

jeep review Brian was really patient with my new vehicle experience, he madee verything go smooth and was helpful in so many ways. Thanks so much, Josh Brian was really patient with my new vehicle experience, he madee verything go smooth and was helpful in so many ways. Thanks so much, Josh More

It was a pleasure From the first moment I walked through the door and spoke to Shannon, through speaking with Jamie and finalizing the sale with the financing dept, my From the first moment I walked through the door and spoke to Shannon, through speaking with Jamie and finalizing the sale with the financing dept, my entire experience was a good one. The entire staff was friendly and helpful. When I picked up my van and it had a small scratch on the back bumper, they took it back in the next week and fixed it right away. I am very pleased with this dealership. More