Capital Chrysler Jeep Dodge Ram

Good experience I don't like Car buying, I also had a hard time believing that Roman could put together the deal he offered on the phone. He put the deal together an I don't like Car buying, I also had a hard time believing that Roman could put together the deal he offered on the phone. He put the deal together and I feel he put some real effort into it. In the end it wasn't that bad of an experience (I mentioned I don't like car buying) I would not hesitate to send someone to see Roman to buy a car, he did a great job and was easy to work with. More

High pressure sales Wished I would never of walked in the door.had item included in the price only to find out everything was added to the bottom line afterwards. Told a Wished I would never of walked in the door.had item included in the price only to find out everything was added to the bottom line afterwards. Told a Chrysler rep was there for promotional deals for that weekend,only to find the same shell game being play the week More

Top notch service! This was my first real dealing with a dealership so naturally I was a little nervous walking in. To my suprise from start to finish Chris Spurr made t This was my first real dealing with a dealership so naturally I was a little nervous walking in. To my suprise from start to finish Chris Spurr made the process easy and non intimidating. He took the time to listen and really understand what I was looking for. His laid back demanour and kind approach made me feel like we had been friends for years! Chris went out of his way to help bring in the car I wanted. I have already given his name to some friends and family members. If you are looking for a easy to talk to, straight shooter, I highly recommend giving Chris a call. Martin in finance also made the scary money side of the process easy to understand. He was honest and made sure I understood the many pages of the deal. Overall, I'm very happy with the service and the ease to my worries that Chris and Matrin brought. I can't thank them enough! More

Not Much To Say Service department is okay. Dealership is neat and tidy inside with a play place for the kids and lounge area for customers to wait in with coffee and Service department is okay. Dealership is neat and tidy inside with a play place for the kids and lounge area for customers to wait in with coffee and a TV. More

JP made the visit exceptional Dropped my car off without appointment for an oil change, JP got it in and out while I waited with no fuss. They checked the car over and JP kept upda Dropped my car off without appointment for an oil change, JP got it in and out while I waited with no fuss. They checked the car over and JP kept updated me along the way. Extremely friendly and helpful staff throughout! I didn't buy my car here but I'm definitely going to be using them for moving forward. Thanks again JP!! More

Beware added services. These guys will bend over backwards to sell you a car. Beware the service department.... Got a recall, so I called them up to set up an appoi These guys will bend over backwards to sell you a car. Beware the service department.... Got a recall, so I called them up to set up an appointment. They noticed I was due for some "other" service, but I declined because my neighborhood shop handles those things. The wife in an attempt to save me the trouble of taking the car in, dropped it off early the next morning after a night shift. When they went through the list of scheduled repairs at the reception, she just said " I only want done what my husband booked." and signed. When we picked the car up, they charged us over $300 dollars for additional services that we hadn't booked, but had been added to the work order before signing. Suffice it to say the dealership won't be getting any more of our business. If you must do business with them, always ask upfront what its going to cost, and always read before you sign. Afterwards you will be treated to hearing that you signed it, your responsible. I blame us for not being diligent enough in reading the fine print, and for not asking about any additional costs. I also believe I shouldn't have to. If they claim that they run a stand up kind of business, there would be no room for this kind of problem, further; It took me about 5 minutes to find another person reviewing the same department who had the same complaint. I can't say for sure whether the problem was incompetence, poor communication, or something shadier. In the end they were willing to pay back about a third of the cost and we told them at the time that it wasn't an acceptable solution, but this transaction insures that for the relatively cheap sum of $215 "Capital Chrysler Jeep Dodge" will never sell me another car. More

A little confusing We stopped in to purchase a new Jeep Cherokee to pull behind our Motorhome. Chrysler told us that we needed an Active Trac 11 option to accomplish thi We stopped in to purchase a new Jeep Cherokee to pull behind our Motorhome. Chrysler told us that we needed an Active Trac 11 option to accomplish this. There seemed to be 100 Jeep Cherokee's in stock but not a single one with Active Trac 11 ? The sale rep. And the sales manager tried to sell us an in stock jeep that we don't did not care for. They were more intent on selling that jeep than finding us the model we actually wanted? We at one point threatened to leave when they finally got after finding us a vehicle. The whole process was stressful and not in the least enjoyable. We had to ask for someone to give us a basic overview of our new jeep the day we dropped in to pick the vehicle up. There was nothing planned for this. More

Kyle made it easy! I had a wonderful time buying our vehicle. Up front, straight forward, no "hustle" at all. Kyle is very personable and professional. Seth was grea I had a wonderful time buying our vehicle. Up front, straight forward, no "hustle" at all. Kyle is very personable and professional. Seth was great at negotiations. More