Capilano Audi

Effective and Pleasant Purchase Experience Found the car on Autotrader, called and Aaron gave me all detailed info I asked. Next day, Aaron brought the car from outside lot, in spite a day off Found the car on Autotrader, called and Aaron gave me all detailed info I asked. Next day, Aaron brought the car from outside lot, in spite a day off and a very pregnant wife. When I arrived, I met Harpreet, also excellent person, took the car for spin, looked in all nooks and crannies, discussed the price and concluded the deal. Next day I brought my wife, who liked it much, car was all prepared, and signed all papers, even got a nice box of quality chocolates. I will go there again for sure. Note: The only issue with this place is that they do not have a covered and well lit space, to see the car in detail protected from snow and rain ! They can do it !!! More

Service Department was very knowledgeable The Service Department was able to resolve the warranty issue promptly. Service Advisor, Richard, was very knowledgeable and helpful. He provided cust The Service Department was able to resolve the warranty issue promptly. Service Advisor, Richard, was very knowledgeable and helpful. He provided customer examples and how it was resolved. Thank you Derek, Arch, Richard, technician, and car washer at Capilano Audi...Last but not least are the shuttle drivers who drove me to and from Park Royal Mall. More

3 year service Everything went well, no problems at all. I had a ride both ways which is very convenient Everyone is very polite and courteous. It's always nice t Everything went well, no problems at all. I had a ride both ways which is very convenient Everyone is very polite and courteous. It's always nice to see the new vehicles when in the showroom More

Excellent service Brought in my 8 year A3 for a "check engine" light diagnosis. Found the service personnel extremely knowledgable, courteous and efficient. They explai Brought in my 8 year A3 for a "check engine" light diagnosis. Found the service personnel extremely knowledgable, courteous and efficient. They explained the problem and fixed the issue to my complete satisfaction. More

First Audi Experience turned into 2 Audi's - Great Service From the minute we walked in the door of Capilano Audi my wife and I knew we were in good hands. It was evident from the start we were dealing with a From the minute we walked in the door of Capilano Audi my wife and I knew we were in good hands. It was evident from the start we were dealing with a team of dedicated professionals who had our best interests in mind. As this was our first purchase of a luxury vehicle we had a lot of questions; and there were so many terrific vehicles to choose from!. Each team member (Nihk, Ryan, Justin, Tim, Andrew, Matt) gave helpful advice, and showed great patience and understanding to help us through the process. Their exemplary customer service was greatly appreciated. We were so pleased we came back a couple weeks later to purchase a second Audi! We are so happy with our vehicles! We appreciate how your team worked together in making it happen for us and look forward to referring our friends to Capilano Audi for their auto purchase needs.Thank you Capilano Audi! More

First Audi Experience I purchased my first Audi with Capilano Audi last week and had an overall great experience. My sales rep was Carlos and he went above and beyond for m I purchased my first Audi with Capilano Audi last week and had an overall great experience. My sales rep was Carlos and he went above and beyond for me to make my experience as special as possible. I found the dealership very clean and organized and found the people friendly and attentive. I had a few issues with the vehicle after the purchase but the team and Capilano Audi have been receptive and willing to help. Overall great experience! More

great from start to finish great customer service, I spent a lot of time asking questions and they were always answered quickly even when I wasn't in the dealership great customer service, I spent a lot of time asking questions and they were always answered quickly even when I wasn't in the dealership More

New vehicle Smooth process overall to lease a new vehicle. All the members of the Capilano Audi team were good to deal with and efficient. Thanks again Smooth process overall to lease a new vehicle. All the members of the Capilano Audi team were good to deal with and efficient. Thanks again More

Excellent service and attention to detail I was not the easiest customer to work with yet the team was patient listened to my asks and provided great advice in addressing any concerns. The del I was not the easiest customer to work with yet the team was patient listened to my asks and provided great advice in addressing any concerns. The delivery service and vehicle orientation was thorough yet the work flow was fluid. Thank you! More