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Capilano Audi
North Vancouver, BC
1,066 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,066 Reviews of Capilano Audi
June 29, 2019
No hassle Hassle-free - Service was completed within the time specified. Engaging positive personnel. Time was taken to ensure I had answers to all of my ques Hassle-free - Service was completed within the time specified. Engaging positive personnel. Time was taken to ensure I had answers to all of my questions. Quality timely drivers and cars for the courtesy transport. Good coffee. Excellent car wash including floor mats. Thank you. More
by DNR
Employees Worked With
James Rincon
June 28, 2019
Emergency gearbox problem Excellent service from Austin and true to his work on cost and schedule The car was washed and ready to go as promised it would be Excellent service from Austin and true to his work on cost and schedule The car was washed and ready to go as promised it would be More
by Mikey
Employees Worked With
Austin Dean, Allan Agres Agres
June 26, 2019
Quick, easy, and a great deal! Great service and made it wash to do business with! Bobby, Trevor, Matt, and Andrew made the process streamlined and got us what we wanted. Thanks a Great service and made it wash to do business with! Bobby, Trevor, Matt, and Andrew made the process streamlined and got us what we wanted. Thanks again! More
by Deep
Employees Worked With
Trevor Smith, Matthew Tarka, Andrew Ballantyne, Bobby Levit
June 24, 2019
Slightly Used 2018 Q3 Excellent service from Mark Pelzer who called months after we first visited Calilano Audi looking at Audi Q3s. Mark found a vehicle he thought we woul Excellent service from Mark Pelzer who called months after we first visited Calilano Audi looking at Audi Q3s. Mark found a vehicle he thought we would like. We took it for a test drive and liked the vehicle, but it had a scrape mark on the bumper. Audi fixed the scratch and we bought the car. All round good experience and service. Highly recommended. More
by City Driver
Employees Worked With
Mark Pelzer
June 24, 2019
Great experience Tim and Ryan were great. They made things happen and were patient through the whole process. Rob is also the best in the Service department and won't Tim and Ryan were great. They made things happen and were patient through the whole process. Rob is also the best in the Service department and won't go anywhere else because of him! More
by Mike from North Van
Employees Worked With
Tim Cheung, Natalie Zepedeo, Ryan Lee, Robert Ricci
June 23, 2019
Wow. Will not be coming back! It's such a shame that these people made me feel so unwelcome at their dealership - perhaps it was because I didn't appear to be up to their "standard It's such a shame that these people made me feel so unwelcome at their dealership - perhaps it was because I didn't appear to be up to their "standard", or, that's just how arrogant they are to everyone who walks in. I get it, you work for Audi...cool. Doesn't mean you're better than everybody! The staff could try to be a bit more personable (maybe try smiling once in a while) and at least give the illusion that they care about making sure their customers have a good experience. I was there for about half an hour, and after interacting with some of the expressionless, borderline miserable-looking sales people, I gave up and went elsewhere. I'm really not into that whole "I'm soOOOoO important!" vibe they have going on there. More
by DisappointedCustomer
Employees Worked With
Chris Bong, Aaron Li, Jae Lee, Ryan Lee
June 20, 2019
very responsive service team I had a complex transmission problem which the service team went to great efforts to resolve in a cost effective manner. They kept me well informed an I had a complex transmission problem which the service team went to great efforts to resolve in a cost effective manner. They kept me well informed and provided relevant options. More
by repeatdriver
Employees Worked With
Richard Hong
June 15, 2019
Exceptional service provided by Bobby Levit Bobby Levit assisted us with the recent lease of our 2019 Q7 Audi. This is our third lease with Capilano Audi. Bobby was professional, genuine and Bobby Levit assisted us with the recent lease of our 2019 Q7 Audi. This is our third lease with Capilano Audi. Bobby was professional, genuine and kind. Bobby went above and beyond to ensure he provided us with exceptional service. Bobby also made a huge impact on our son and his friends by gifting him hockey cards for his entire spring team! Thank you also to Andrew for promptly resolving our administrative questions. More
by S
Employees Worked With
Derek Lau, Andrew Ballantyne, Bobby Levit, Richard Hong
June 04, 2019
Excellent Customer Service We traded in our Audi 2014 Q5 for a previously owned 2018 Q5. Mark suggested trading in our vechile for a new or newer Q5 and was very diligent follow We traded in our Audi 2014 Q5 for a previously owned 2018 Q5. Mark suggested trading in our vechile for a new or newer Q5 and was very diligent following up with us. Justin found a 2018 Q5 that fit our needs. Thank you for the great service. We are very satisfied with our purchase. More
by ES
Employees Worked With
Andrew Ballantyne, Mark Pelzer, Justin Kimura
June 03, 2019
Thank you My first first experience with Capilano Audi was a quick test drive with Bobby. Within a week, I was back three more times to finalize the details of My first first experience with Capilano Audi was a quick test drive with Bobby. Within a week, I was back three more times to finalize the details of my new car purchase. Everyone I dealt with was professional, courteous and helpful to me. Thanks Bobby and the team! More
by Suzi M
Employees Worked With
Bobby Levit
