Capilano Audi

Terrrific service! I was very impressed with the service and the valet. This is above and beyond in the face of a crisis. Bravo to cap audi! I was very impressed with the service and the valet. This is above and beyond in the face of a crisis. Bravo to cap audi! More

As always the service dept. at Audi in the Northshore Auto Mall are excellent!! They listen to your concerns, are efficient, professional, polite, and get the job done right ✅ Auto Mall are excellent!! They listen to your concerns, are efficient, professional, polite, and get the job done right ✅ More

Our experience at Capilano Audi was seamless and very professional from the beginning to the end. We are very happy with our new Audi Q7. professional from the beginning to the end. We are very happy with our new Audi Q7. More

Lease of Q5 Had a very pleasant experience leasing a Q5. Tim was very knowledgable and answered all of our questions. Samantha was very nice and did not pressure Had a very pleasant experience leasing a Q5. Tim was very knowledgable and answered all of our questions. Samantha was very nice and did not pressure me into buying all the optional insurance for my lease. Overall a very smooth experience. More

Servicing Only thing they could have done was to provide an overview of what action they took to ensure no virus spread when servicing, cleaning the car Only thing they could have done was to provide an overview of what action they took to ensure no virus spread when servicing, cleaning the car More

Awesome service & personnel I purchased a Chev Colorado and my first contact was Juan Lopez who provided me with the information needed to. I was from out of town and all commun I purchased a Chev Colorado and my first contact was Juan Lopez who provided me with the information needed to. I was from out of town and all communication was by phone or text. He turned me over to Mrs. Lachin Ounchi who contacted me by phone and provided further particulars about the vehicle. I found her to be very knowledgeable and professional. Subsequently an agreement was reached. I arrived at the dealership the following morning, an hour earlier than expected. The truck was already in the wash bay with the final touches being made by the detail employee whom I must say was very pleasant and professional. The truck came out in pristine condition. Mrs. Ounchi suggested a test drive and accompanied us to explain the features of the truck. All the paperwork was ready and waiting for me. Andrew Ballantyne completed the normal paperwork for the transaction. He was very patient and understanding. My interaction with the staff at this dealership was awesome More

Purchased a used Audi A3 E tron. Lachin and Andrew were efficient and professional. They explained the car and the terms clearly. I never felt pressured in any way. I would happily go back. efficient and professional. They explained the car and the terms clearly. I never felt pressured in any way. I would happily go back. More

What an incredible service from Capilano Audi & In particular Mrs.Lachin Ounchi .who was so knowledgeable and expert about all Audi models & helping us with her great smile & attitude during the proce particular Mrs.Lachin Ounchi .who was so knowledgeable and expert about all Audi models & helping us with her great smile & attitude during the process of buying our Q7 which our family absolutely love it. More

Service on Allroad Thoroughly impressed. Said no to the washed car, but it came back sparkling clean. New system of text message response is awesome, kept me updated on Thoroughly impressed. Said no to the washed car, but it came back sparkling clean. New system of text message response is awesome, kept me updated on status of car throughout day. was bang on done at the time they mentioned. More

Top Shelf Service They are on top of service, as they continually follow up with texts, emails, and phone calls before your appointment, during and after to ensure that They are on top of service, as they continually follow up with texts, emails, and phone calls before your appointment, during and after to ensure that you are fully aware of what is happening to you vehicle. What is crazy is that they also send their extended warranty sales team after you and also their sales team to try and get you into a new car. It is a very smart setup and not too intrusive, but shows that this deanship has their stuff together, it is kind of a nice service. The service rep explains everything in detail, so you understand and know where you have to spend or not spend on your repair. I have another Audi dealership two blocks from my office in Kits and have had nothing but issues with them, so it is a breath of fresh air to head to Cap even though it is in NV. The other plus is they have an E Tron shuttle with a cool mature dude driving. Only thing I would change would be the service waiting lounge, not too cozy or private. Thx Cap More