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Capilano Audi
North Vancouver, BC
1,067 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,067 Reviews of Capilano Audi
October 17, 2025
If I could give a neg stars I would. This place drops the ball at every turn. Their phone system doesn't take you to the correct department, the people in the departments appear to be co This place drops the ball at every turn. Their phone system doesn't take you to the correct department, the people in the departments appear to be completely incompetent -they stand and stare at you when asked simple questions, transfer you to the wrong person, forget to book courtesy car/and then forget to book your return UBER, THEN they don't even do the work you bring your car in for...no call no reason why....just keep your car ALL DAY! (In my case to replace the rear tailgate lift shock (a 15 min job) that is under warranty, AND THEN THESE xxxxxxx want to charge you almost $300 for a "diagnostic fee" THESE ARE IDIOTS AND CROOKS! I NOW DRIVE 25 MIN LONGER TO VANCOUVER AUDI where the service dpt actually provide a service. More
by parched_canto.3h
Employees Worked With
Ryan Lee, Eduard Lyutin, Grant Prothmann, Chris Sayle, Collin Smith
November 29, 2024
Farid was polite, personable, thorough, and sincere and is an asset to your business. He answered all my questions, assisted me patiently throughout the process of buying my car, and I appreciated that he is an asset to your business. He answered all my questions, assisted me patiently throughout the process of buying my car, and I appreciated that he is respectful and genuine. No wonder he is a top sales person! I had a positive experience and was well taken care of. Thank you, again, Farid. More
by figge
Employees Worked With
Farid Shoroka
September 07, 2024
I recently had my car's annual service at Audi, and I couldn't be more pleased with the experience. The service department attendant greeted me warmly and clearly explained the entire process, making it couldn't be more pleased with the experience. The service department attendant greeted me warmly and clearly explained the entire process, making it transparent and hassle-free. They even offered a complimentary ride to and from my desired location while my car was being serviced. Their attention to detail and commitment to customer care truly exceeded my expectations. Highly recommend! More
by Hamid Tz
Employees Worked With
Elnaz Mirsadegh
August 18, 2024
Aaron was very helpful with the purchase of my vehicle. He did not act like “pushy salesman” I’ve come across with other sales reps from other dealerships. He did not act like “pushy salesman” I’ve come across with other sales reps from other dealerships. More
by Craig
Employees Worked With
Aaron Li
August 12, 2024
Aaron assisted me extraordinarily well with my purchase! Also Mike in the Business Office went the extra mile by sourcing an appropriate Extended Warranty. I am impressed with the dealership in its atten Also Mike in the Business Office went the extra mile by sourcing an appropriate Extended Warranty. I am impressed with the dealership in its attention to safety with respect to putting an automobile out onto the road in a safe condition. My A5 was equipped with 4 brand new Pirelli tires and as well the back brake rotors and pads. I found Capilano Audi’s requirement that funds be wired onerous and unnecessary for an amount such as mine. Perhaps amounts over $25000 for money laundering safety might be a more reasonable limit. More
by akallank11
Employees Worked With
Aaron Li
November 06, 2023
Aaron was an excellent salesmen and treated us with the upmost respect, He truly caters towards the customer needs and ensures your worries are eliminated. I will definitely be revisiting Audii in the futu upmost respect, He truly caters towards the customer needs and ensures your worries are eliminated. I will definitely be revisiting Audii in the future. More
by J29
Employees Worked With
Aaron Li
November 04, 2023
I have spent the last four months struggling with Capilano Audi to get reimbursement for over $8000.00 in repairs after purchasing a car from them, earlier this year. The car I purchased was a 2017 Capilano Audi to get reimbursement for over $8000.00 in repairs after purchasing a car from them, earlier this year. The car I purchased was a 2017 Mercedes Sl-63, for which I paid $104,408.25. The car had 46,000 kms and was described as “showroom” condition with no disclosed deficiencies. When the car was delivered I discovered that it required multiple repairs including replacement of both headlights (both leaked the first time I drove it in the rain), a defective massage unit, delaminating leather dash, and 12 error codes (these still remain to be sorted out). I have made multiple calls and emails to Dean Rideout (manager), Nihk Lo, Rory Thies, and Mathew Tarka. In return, I was informed that Rory Thies (the salesperson who sold me the car) no longer works for them, followed by assorted delays and rhetoric. This leaves me with the unpleasant prospect of having to take Capilano Audi to small claims court in order recover the costs of the repairs. At the age of 63, I have purchased many new and used cars over my lifetime but I’ve never run into such disreputable, untrustworthy behavior (misrepresenting the vehicle and refusing to address the needed repairs). More
by alland
Employees Worked With
Dean Rideout, Nihk Lo, Matthew Tarka, Ryan Lee
November 01, 2023
Very nice team that should me the car and explained all the elements of it. Jae was very helpful as my sales consultant. They helped me on the price and made it work for both of us. Very happy with the exp the elements of it. Jae was very helpful as my sales consultant. They helped me on the price and made it work for both of us. Very happy with the experience! More
by Mike
Employees Worked With
Andrew Ballantyne, Jae Lee
