Canyon Creek Toyota

My recent experience with Canyon Creek Toyota was awful. This is my honest review. I was looking for a new 2021 RAV4, after test drive wasn't overly impressed with the power or the noise the engine gave This is my honest review. I was looking for a new 2021 RAV4, after test drive wasn't overly impressed with the power or the noise the engine gave off inside the vehicle. Was recommended to try the hybrid instead, so I did. Liked this model better and went ahead with the purchasing process. Traded my Tacoma as part of the deal, this is where things started falling apart. My sales person was Ali Sharafat, I can not recommend him. First he argued with me my vehicle was in an accident, it never was. After a little digging it was Ali's mistake mixing up a VIN with another vehicle, ok mistakes happen, manager came in, we got it sorted out. After purchase and deposit I had an ETA for my new vehicle. I was in there beginning of May, ETA was beginning of June, a month out seemed excessive but it's covid, I have delays in my industry aswell currently, not a month but I get delays with the Pandemic. Upon the final day of my ETA I decided to call as I have heard nothing from them since purchase and well it was the final day of the ETA timeline. With a $40k purchase I think they should have given me a call not me call them. When I called, Ali seemed annoyed and that he was at home, "call the finance manager" was what he told me, so I did. Finance Manager had no info, Ali had no info, they'll get back to me... Get a call back giving another 2 week delay, I'm annoyed at this point. Try to figure out what's going on and Ali just laughed and giggled, it's just an ETA, "out of my control", "not my problem", "I'm not even suppose to talk to you after a sale." Not really what a person wants to hear so I wanted my deposit back, more laughter from him and he says "you'll never get your money back, you just need to wait." K I'm pissed, get me a manager. Mark called, we talked, had my mind at ease, got a new date, felt somewhat confident. Beginning of July. I get a call from Ali on June 25th saying I got your new ETA! Ok? He says it'll be here June 22nd, buddy that's 3 days ago... And he told me there's 8 other customers in the same predicament... I've lost all confidence here. Clearly he hasn't have a clue, logistics are inconsistent, no direction, no answers, just a big run around that is exhausting. Got a hold of the manager Mark again, he's letting me out of the deal, dealing with Mark has been good, he clearly is experienced. But the overall process was just so awful I can't stay with this dealership, I bought my previous vehicle here so was comfortable to go back, not comfortable here anymore. I can't fault the entire sales team as I never dealt with them but Ali Sharafat I would recommend you avoid as your salesperson. More

I would say Cel De leon is the best sales person I ever had. She explained well. I will recommend her to all of my friends and families without hesitation. thanks Cell 🙏 had. She explained well. I will recommend her to all of my friends and families without hesitation. thanks Cell 🙏 More

Canyon Creek Toyota gave me a very pleasant buying experience. Salesman Matt G was good to deal with as well as Manager Gary and The financing guy Ronnie. I have always been weary of dealing with Grea experience. Salesman Matt G was good to deal with as well as Manager Gary and The financing guy Ronnie. I have always been weary of dealing with Greasy dealerships but Canyon Creek was not like that at all. More

Very easy to deal with, great communication. I love my new vehicle. Thanks to Mathew, great service. Would buy from him again, very impressed with Canyon creek Toyota new vehicle. Thanks to Mathew, great service. Would buy from him again, very impressed with Canyon creek Toyota More

Cel de Leon is a fantastic Advisor. She knows her onions!!! I would recommend her to any customer and I’ll be at peace knowing she’ll do a good job. onions!!! I would recommend her to any customer and I’ll be at peace knowing she’ll do a good job. More

We bought a sienna last year. Love the car but the worst deal experience with this dealer. Lots of promises that never happened. Very unhappy. I will never step back my foot in to this dealership not even f deal experience with this dealer. Lots of promises that never happened. Very unhappy. I will never step back my foot in to this dealership not even for oil change. More

Matthew Gralewski was a pleasure to deal with, Bought my dream car a mustang and Matthew was a helpful and knowledgeable not pushy at all would recommend him in a heartbeat. dream car a mustang and Matthew was a helpful and knowledgeable not pushy at all would recommend him in a heartbeat. More

Maricel De Leon assisted us in purchasing our Red 2020 Highlander XLE and she did an amazing job! She assisted us in everything that we need and she was able to reserve the color that we really wanted in Highlander XLE and she did an amazing job! She assisted us in everything that we need and she was able to reserve the color that we really wanted in no time. Canyon Creek Toyota staff has an incredible customer service! We've been very happy with our purchase. We even recommend this dealership location to our friends that are also in a process of looking for a car and they turned out to be very satisfied! Kudos to Canyon Creek Toyota and we wish you continued success! More