Canyon Creek Toyota

STAY FAR AWAY FROM CANYON CREEK TOYOTA they installed dangerously expired winter tires on my vehicle and wouldn’t reimburse me for new tires I had to purchase! Do not respond with a bogus reason why thi dangerously expired winter tires on my vehicle and wouldn’t reimburse me for new tires I had to purchase! Do not respond with a bogus reason why this was done, because it happened!!! More

This place use to be great. Maggie our sales person was absolutely amazing and knowledgeable. However the service department is a complete disaster. And once you buy, you are Maggie our sales person was absolutely amazing and knowledgeable. However the service department is a complete disaster. And once you buy, you are pretty much stuck using your “free” or “prepaid” service. The last 4 years have been painful in dealing with service. My most recent experience was no exception. In fact it was completely predictable. I booked an oil change 1 week in advance and booked a “wait” while the service was done. The person I booked with suggested I book 90 minutes prior to when I needed to vehicle back. I was ok with that as I was trying to maximize my driving/gas efficiency and needed to be in the area of the dealership for my next appointment. I arrived 10 minutes early, but was told they could not do the oil change in 90 minutes. It would take about 2 hours minimum. Hello? Why did I book this appointment I said to myself? So I left. Rebooked. Only because I have my “free” oil changes. Day of service and I’m told I will get vehicle back in timely manner. However first tells me that my oil changes have expired. Oops. No, they haven’t. But I need to spend over $100 for the inspection and tire rotation. Pardon? Here’s the crazy part. I have not even taken my winter tires off yet as they are finished and I figure until they are really worn down, I might as well drive them. So why would I rotate them??? Zero sense. Anyway, oil change is getting done. I will give up my “free” oil changes for the next year and go somewhere else. This is the last straw. In the past with service mishaps, I have complained to the service manager - who made ridiculous excuses and wasted my time doing the post survey. To which NO ONE follows up. We were looking forward to dealing with Maggie again when we replace this vehicle, but we just cannot. We will take our business somewhere else. And pray for better service. More

Holy incompetence Batman. I just wasted my entire day. I would go into detail but these idiots have already taken up enough of my time. I'll just say avoid this place unless y I just wasted my entire day. I would go into detail but these idiots have already taken up enough of my time. I'll just say avoid this place unless you like being pissed off. More

Ask for Naveed Chpouhdry if you are looking to buy a vehicle or trade in or both! Naveed was super helpful when we asked questions online as well as answered all our questions today as we went to look vehicle or trade in or both! Naveed was super helpful when we asked questions online as well as answered all our questions today as we went to look at the vehicle. He was very gracious, not demanding or pushy, very helpful in every way. We came away happy ownders of a 2018 Rav4 LE. Naveed, thank you for your time and help with questions, working on the deal and just in every way. You are the best, we are happy owners and you made our experience today a happy one. Also Al Dhalwani was super to work with in finalizing paperwork, registration etc. Thank you Al you were a delight to work with. Upon entering the door all the staff made us feel welcome and helped u in any way they could. So friendly and helpful. Thank you Canyon Creek Toyota. More

We purchased a vehicle march 2022 and can't say enough about how amazing Maggie and Josh were. A total pleasure to deal with and turned a devastating situation we encountered from a different dealership about how amazing Maggie and Josh were. A total pleasure to deal with and turned a devastating situation we encountered from a different dealership into a positive experience. These two went above and beyond to make sure we were taken care of in every possible way. I would highly recommend them if in the market for new or used wheels! More

We purchased a certified used Rav 4 a couple of years ago from Canyon Creek. We discovered we had difficulties with the jack when we were changing our summer and winter tires. We asked what they could do f from Canyon Creek. We discovered we had difficulties with the jack when we were changing our summer and winter tires. We asked what they could do for us, and were very pleased to find they do stand behind their products. Dave Moran provided us with a new jack. This may be a small item, but they would have been within their rights to decline to help us due to the time that had passed. More

Canyon Creek Toyota staffs are proactive in notifying me ahead of their available vehicle that matches my preference. Maricel was very accommodating when we get in for the test drive appointment. she's quic ahead of their available vehicle that matches my preference. Maricel was very accommodating when we get in for the test drive appointment. she's quick in answering calls and helps us a lot with the vehicle OS and features. She and the finance manager Shaiful did not turn me down on the price deals, they promised me a $200 cheque. I think that's better at least! I recommend Canyon Creek Toyota to anybody looking for a friendly car dealer. More

When my son was looking to buy his first (used) car, we happened to come to Canyon Creek Toyota. From the moment we first walked into the dealership, we were treated with the utmost courtesy and respect b happened to come to Canyon Creek Toyota. From the moment we first walked into the dealership, we were treated with the utmost courtesy and respect by all the staff, especially by: Nav, our salesman (who we can not say enough about re: his polite demeanor, customer service skills, and attention to detail); Al, in finance (who was a fountain of knowledge in helping us find our way through mounds of paperwork); and the reception team (who each time we came in, always greeted us with genuine smiles, enthusiasm, and helpful "directions" to the free coffee). Both my son and I would not hesitate to recommend Canyon Creek Toyota and its excellent staff to anyone looking to buy a new (or used) automobile. We will definitely be back. Thanks everyone for a job "well done"! More

Had service recently and my car would not start properly and eventually had to be towed to get fixed. Coincidental that it was working fine before the service! and eventually had to be towed to get fixed. Coincidental that it was working fine before the service! More

I have been in the auto industry for 20 years. The team at Canyon Creek were fantastic. When I walked in, the receptionist was very polite. A salesman came over to me and asked if I needed help. He was pre at Canyon Creek were fantastic. When I walked in, the receptionist was very polite. A salesman came over to me and asked if I needed help. He was presently busy but immediately got Tyler to help me. Mark the used manager treated me fair on my trade, knowing I was not happy to see it go. Tyler showed me the Corolla and finance options. He is a pro. Numbers were fair right from the start. Ronnie in finance made the process seamless. I would recommend this dealership to anyone, it was a textbook experience and all of us in the car industry could learn from this team. More