Canyon Creek Toyota

Beware of their 5 years oil change deal. Please do not accept their 5 year oil change deal. It is a rip off. The conditions behind it is wicked and evil. Included but hidden in this deal is t Please do not accept their 5 year oil change deal. It is a rip off. The conditions behind it is wicked and evil. Included but hidden in this deal is that you must do all the Toyota maintenance which includes things like brake maintenance for a 1 year old car. This is absurd as it is a way of milking you. It also says you must do all the tire rotations with them. It cannot be done else where even if you can get it for free elsewhere. More

Poor Service department, Never buying a car from this dealer I had two bad experiences at this dealership and I would never go back. First, being really rude, Lawrence working in the service department was extr I had two bad experiences at this dealership and I would never go back. First, being really rude, Lawrence working in the service department was extremely rude and had to talk to the manager to resolve the issue. I called a week in advanced to book an appointment for a Technical Service Bulletin and the lady I talked to, mentioned that the they would cover the cost of the check and contact Toyota to see if Toyota Canada would cover the cost, since it is well known issue and a lot cars were having the same issue. When I showed up for my appointment, the service desk started off by being rude, calling me a lair about covering the code check and he said they would never contact Toyota on behalf of a customer. The customer rep. could simply ask her colleague about the phone conversation, but instead she decided to call me a lair. The manager resolve the issue, but overall, being called a lair and having a rude customer service is not fair. Second time, the car was supposed to be ready by 12 pm ( just a simple oil change) and the car was ready at 6 pm and I had to wait there for 3.5 hours as there were saying 30 more minute and the car would be ready and the 30 minutes added to 3.5 hours. More

Exemplary From the moment i walked into the dealership, i was made to feel welcome and not pressurized at all. the sales staff were knowledgeable and very coope From the moment i walked into the dealership, i was made to feel welcome and not pressurized at all. the sales staff were knowledgeable and very cooperative. More

10 Years in the making! Since the day I got my driver's license and purchased my first vehicle, I have wanted so badly to own a Tacoma, but always thought it was way out of m Since the day I got my driver's license and purchased my first vehicle, I have wanted so badly to own a Tacoma, but always thought it was way out of my price range. In November I traded in my Jeep for a 2016 Tacoma Double Cab TRD Manual and it was worth the wait! I LOVE my new Tacoma. I feel so grateful I was able to buy from a place where I felt not only my salesperson but also the managers were on my team to help me make the best decision for ME, and not just to sell a truck to a buyer. I feel like I must have asked a million questions and some of them twice, but none of the staff I dealt with made me feel like my questions were stupid or that I was annoying them. Thank you for your patience nd most of all for helping me fnially get the truck of my dreams!!!! :D More

Above and Beyond I purchased my new Rav 4 back in November and could not be happier. My sales lady Ashley, Mitch in finance and Asif went above and beyond. The infor I purchased my new Rav 4 back in November and could not be happier. My sales lady Ashley, Mitch in finance and Asif went above and beyond. The information I was given was spot on and upfront with no pressure. I Was very pleased with such a seamless transaction. Any obstacles that arose solutions were found. I feel not only did I make an excellent purchase but that I made a couple new friends. More

Seamless experience I chose to give Canyon Creek Toyota a shot as I was tired of the pushy feeling I got from the larger dealers and was pleasantly surprised. Not only di I chose to give Canyon Creek Toyota a shot as I was tired of the pushy feeling I got from the larger dealers and was pleasantly surprised. Not only did my sales person listen to and deliver on my my requests, but they also offered a lower price with better terms than what I had already been quoted without hassle. I couldn't have asked for anything further. Thank you again! More

Straightforward and Friendly By far the easiest vehicle purchase I have had! The customer service I received went well above my expectation. From my initial phone call to the deal By far the easiest vehicle purchase I have had! The customer service I received went well above my expectation. From my initial phone call to the dealership inquiring about the vehicle I was considering (a new Rav4), the sales person made me feel comfortable and valued. Even though I told them I was not planning to buy and was only beginning the process of looking for a vehicle, the sales person offered to pick me up from my house (I live in Okotoks) when I said I could not book a test drive for that week because my daughter had borrowed my car. All my questions were answered honestly, and I even learned that leasing would actually be the smartest way for me to finance my Rav. I had always been opposed to leasing in the past because it seemed more like "renting" a car and not having anything to show for it at the end. My sales person gave me a very simple and clear explanation of how it will not only save me about $25 per month, but that at the end of the lease, I could end up making a few thousand dollars! Now I think I was against leasing before because I didn't really understand how it worked. It was so nice to feel like the sales person had my best interests in mind and wanted to make sure I understood all the payment options and the benefits to me before I made my decision, but never feeling pressured. I will not hesitate to recommend the dealership to anyone I know who needs a vehicle. More

be careful of service dept I brought my car in for basic oil change and winter tires, when I came to pick it up it had mysteriously developed another problem that would cost $25 I brought my car in for basic oil change and winter tires, when I came to pick it up it had mysteriously developed another problem that would cost $250.00 to fix. I was suspicious and had someone else repair it who found their explanation questionable.. When I called the service manager Trevor, he said he would call me back but didn't. No one called me back ever. When I sent a letter of complaint and cc'd it to Toyota Canada I received a dismissive email from the service manager taking no accountability for anything. Odd no one would speak to me by phone.... It certainly seemed like an attempt to take advantage of a female client who they hoped wouldn't know any better. More

Great people and great service!!!! I bought my 2015 Corolla from this dealership and it was a great experience, the product adviser that I dealt with was Ashley and she was extremely pr I bought my 2015 Corolla from this dealership and it was a great experience, the product adviser that I dealt with was Ashley and she was extremely precise and truthful. Her personality made the experience even more enjoyable. I see that no everyone is happy in the reviews, but people always try to bring others down but CCT is a family oriented place that will make you smile in the end. More

SALES Best experience ever, my 3rd Toyota from them. I have sent all my family and friends their to buy a new Tacoma from only them.... I love My 2 Best experience ever, my 3rd Toyota from them. I have sent all my family and friends their to buy a new Tacoma from only them.... I love My 2016 Tacoma More