Canyon Creek Toyota

Excellent Service Quick, easy, helpful and informative. Great service department, and always done on time. Prices aren’t the lowest but not over the top either. Shuttle Quick, easy, helpful and informative. Great service department, and always done on time. Prices aren’t the lowest but not over the top either. Shuttle service is also convenient. More

They offered to pick me up and then left me waiting. I had my 2017 RAV4 in for service yesterday and agreed to leave the car for the day. I was called at 4:30pm to say the vehicle was ready and I was ask I had my 2017 RAV4 in for service yesterday and agreed to leave the car for the day. I was called at 4:30pm to say the vehicle was ready and I was asked if I needed a ride and when I said yes I was told the driver would call when he was on his way. I waited and waited and finally called the dealership at 6:30pm to find out when I my ride would be coming. At that time I was told they were very busy but that they would get to me. Having heard nothing by 7:30pm I called again only to be told that everyone had gone home. The person I spoke to said that she would be putting a note on the manager's desk advising him of my situation and asking to call me the next morning at 7:30am. In keeping with my experience thus far I didn't receive a call, so at 8:00am I called again and was told all their drivers were out but that someone would eventually arrive. I did finally get a lift to pick up my car. I know that screw-ups happen but the measure of a good service organization is the recovery. If I had treated a customer this way I would have made sure that his subsequent experience was a good as possible, in this case no one in the service centre apologized for disrupting our day (my wife had to cancel an appointment because she couldn't make it on time), my vehicle was sitting out all night instead of sitting in my garage and so it was still covered with snow when I picked it up. I guess customer service is an afterthought in this centre........................ former Canyon Creek customer.... An addendum, not 10 minutes after I posted this review I received a call from the manager apologizing for the mix up, a bit late but at least he recognized the seriousness of their error...... More

Service took too long!! They only had to put the winter tires on, which were already on rims and a recall. Had to wait for 6 hours although I had an appointment at 10 They only had to put the winter tires on, which were already on rims and a recall. Had to wait for 6 hours although I had an appointment at 10 More

EXCEPTIONAL PRODUCT ADVISOR I've been dealing Canyon Creek Toyota for 15 years and have purchases or leased vehicles from Mr Moran. If we had a concern with any of our vehicles M I've been dealing Canyon Creek Toyota for 15 years and have purchases or leased vehicles from Mr Moran. If we had a concern with any of our vehicles Mr. Moran would work the issue out with the service advisor or any other area of the dealership. From a sales perspective Mr. Moran is outstanding. He didn't force you to purchase a vehicle you didn't want, He worked you to find the best car for your requirements. He also didn't push options on you, he would explain the options that are available and let you decide. Mr. Moran is a "go to car man" that will be there for you and makes sure your happy now and in the future. If you have a family Mr. Moran will be there to meet your requirements for the family. More

GREAT SERVICE ADVISOR - SAMANTHA POWELL Samantha is the best service advisor I have dealt with at Canyon Creek Toyota in the 15 years I've been dealing with CCT. She had a very professional Samantha is the best service advisor I have dealt with at Canyon Creek Toyota in the 15 years I've been dealing with CCT. She had a very professional aditude for my vehicle's requirements. She notified me as soon as they found additional serious problems with the brakes. She immediately arranged a loaner vehicle while they could fix the brakes the following day. She also put the job as a high priority so it could get done the following day. She gave me a precise quote of the job so there was no surprises when it was complete. EXCELLENT SERVICE. More

Just awesome! Nice people. They worked hard to get us approved. Walked us through everything and made us feel that they will always be available to help us. Nice people. They worked hard to get us approved. Walked us through everything and made us feel that they will always be available to help us. More