Camco Acura

Picked up a brand new 2020 RDX in July 2020. Nobody has since followed up with me to check on how the car is going and if I have any questions. It was simply a matter of here if your car now get lost attit since followed up with me to check on how the car is going and if I have any questions. It was simply a matter of here if your car now get lost attitude. I was not shown the features of the new car or explain warranty etc. Back in September, I had a little issue with the car. I e-mailed the salesman I dealt with and he did not responded. One would think in the middle of pandemic they would take service seriously but I certainly would not buy Accura again. More

This is my 3rd car bought from Camco since 2016. I find that the service was excellent until the Pandemic. The Sales Manager William Chu always gave us an excellent service. The transition from one car t that the service was excellent until the Pandemic. The Sales Manager William Chu always gave us an excellent service. The transition from one car to the other went really smooth on December 22nd. More

I recently bought an Acura TLX from Tomy Wong , he I recently bought an Acura TLX from Tomy Wong , he was very professional , ethical, and impeccable in his dealings . I do high recommend any fut I recently bought an Acura TLX from Tomy Wong , he was very professional , ethical, and impeccable in his dealings . I do high recommend any future buyers to deal with Tomy Wong. He is also a very straight shooter. More

Called to make an appointment to have my battery replaced under warranty. Was told they didn’t have any for my 2017 TLX and that I “shouldn’t hold my breath”. Bought 3 cars here, but no more. Something h under warranty. Was told they didn’t have any for my 2017 TLX and that I “shouldn’t hold my breath”. Bought 3 cars here, but no more. Something has happened to this place and it’s not good. More

I had the worst service experience recently at Camco with an awful and careless customer service. I found my car missing 2 main parts after receiving my car from the service and when returning home. an awful and careless customer service. I found my car missing 2 main parts after receiving my car from the service and when returning home. More

Typically, I don't engage in offering reviews but if you want honest, excellent service, ask for Joe Issa at Camco Acura. I have explicitly avoided dealers in 40 years of car buying. Many of their sales per want honest, excellent service, ask for Joe Issa at Camco Acura. I have explicitly avoided dealers in 40 years of car buying. Many of their sales persons are either slick, want you to parachute in and after one discussion push you toward signing a sales agreement or lack the tactfulness to truly practice genuine customer relationship management. Having spent 16 years traveling the globe on business, if you want natural CRM, spend time in Asia- Japan, South Korea, Malaysia. Joe Issa brings out the best in customer relations- fair, honest, genuinely friendly and a straight shooter. No upselling and no ill speaking other competing dealers. Just all round genuine. So, while I still don't care for dealers, I do care for Joe Issa. He was able to turn things around for me with his positive and engaging attitude, personal demeanour, patience and guidance and solid service. And to think I just popped by on a whim one night to have a look at the Acuras on their lot not intending to buy. I ended up buying an Acura RDX. If ever you decide to get an Acura or just want to get the hang of what car to buy, go visit Camco Acura and ask for Joe. And then if you decide to actually buy a car there, ask for Mehdi. I would recommend Joe and Mehdi any day. Not to mention Joe Issa is a Manchester United soccer fan. As I have been for 55 years! Joe and I are from different cultures but we have one thing in common..we care about people. Thanks Joe! More

Numerous trips for service. The time quoted for completion is always way less than they actually need. And every single time you get a barrage of excuses you don’t care to hear. The company sends completion is always way less than they actually need. And every single time you get a barrage of excuses you don’t care to hear. The company sends out coupons for service at the dealership which expire weeks before the next appointment is made. The staff at the service desk not only had the wrong service code (A vs B) performed on the car, but they charged way more than last time to do it... when confronted, they blamed the partshop for making a mistake but couldn’t change it as it closed at 5pm. They wanted me to pay then come back on a separate day to remedy their issue. Oh and they were supposed to call me to inform me when a part for a recall on the Car would be in... never happened. I only found out the part was in at the next service, 2 months after it arrived More

I have been a long time customer of Camco Acura in Ottawa and bought three cars there over the years. However, recently I have not been impressed with the sales team and in particular the general manager lac and bought three cars there over the years. However, recently I have not been impressed with the sales team and in particular the general manager lack of interest in selling vehicles. It sounds crazy but that has been y experience. Something is very wrong here.... More

Zero Empathy on Oil Consumption issue My 2012 MDX is burning oil at a rate of 1L/2560KM. There is a recall for this problem (google "Acura oil consumption"). Camco simply closed my file an My 2012 MDX is burning oil at a rate of 1L/2560KM. There is a recall for this problem (google "Acura oil consumption"). Camco simply closed my file and said it was within range. I will now need to check oil at every 3rd fill up on a so-called premium brand vehicle. Brutal. More

Terrible Service The general manager of Camco Acura, William Chu, blatantly and adamantly denies responsibility for an issue regarding my vehicle. Upon purchase of the The general manager of Camco Acura, William Chu, blatantly and adamantly denies responsibility for an issue regarding my vehicle. Upon purchase of the vehicle it had reoccurring rear brake problems and was in the shop many times for it. Upon taking the vehicle to another certified repair facility it was determined that the rear calipers are seized and advised me to follow up with Camco Acura thinking that they are a reputable dealership and would not want to damage the Acura nor the Alpha Auto Group reputation. I would like to commend both the Service Manager, Orly and the Service Advisor, James, as both have attempted to work with the General Manager to come to an arrangement. The service adviser told me on many occasions that he believes this repair should be paid for by Camco, William Chu refused. Mr.Chu told me had full confidence in his service team would not let this leave the shop on purchase with this issue. I find it suspect that one minute he has full faith in his service team, yet the next when advised by them that this is something the dealership should pay for he refuses. I approached Mr.Chu with the service advisor to have a discussion about this matter, and he was rude and disrespectful, he did not listen to any of my points or take into account any of the evidence presented to him. I believe that this was largely due to the fact that I am only 20 years of age and he believed he could bully me. His solution was to offer the parts at discount, which still resulted in a $800 bill. I found this extremely insulting. I would strongly suggest that you take your business to Gatineau/Casino Acura for your next purchase. I would like to advice Mr.Chu that a complaint will be made to Alpha Auto Group, OMVIC, and that this review will be posted on all forms of review medium. More