Camco Acura

I went there for service of my RDX 2019. I have bought an extended warranty for the car, from Acura advantage Plus for the cost of 4,500$ +tx. Which i tough they should be familiar with. The I have bought an extended warranty for the car, from Acura advantage Plus for the cost of 4,500$ +tx. Which i tough they should be familiar with. They had no clue what i was referring to. I had to explain what the extended warranty is to a service employee. I had a faulty radar (the SUV only has 60,000km and already needs a new radar! Go figure!) The work order should’ve been done within 2 days (they needed the piece delivered) and they had the car for over a week. They did not give me a loaner car (which is included in my extended warranty). Alek , the service guy, did not try and help me accordingly. All he kept telling me is we cant release your car until the bill is paid in full. Which is understandable, but he had already gotten the approval of payment from Acura Advantage Plus. They had confirmed the payment would be done and a check would be received within 30-45 days. He refused and asked for a payment right away. Which then he required my presence to go threw the paperwork. I showed up there around 3:30pm and for 1:30 hour he was not able to get anyone from the extended warranty department to answer the call for the payment. I just wanted to pay my portion and leave with my car, They tried to make me pay the insurance portion of the bill if i wanted my car back! Even tho they had a written approved payment from they’re sister company! I am not able to pay for 3,000$ worth of repairs, as i already have to pay 1,000$ for my portion of the bill. My portion includes: oil change, brake fluid change and the radar calibration. Which totals: 1,000$ plus the Acura Advantage Plus portion would be a total of 3,000$ to be paid. (Just to make this worst! Acura Advantage Plus had agreed to replace the radar and pay for the labour but refused to calibrate it?! I have to pay 500$ to calibrate the piece that is covered? Does that make any sense to anyone??? But again i agreed to pay the extra 500$ as i had no choice in the matter). I have never had this issue with Lexus dealership. I am very upset that i chose Acura over Lexus. I am now without a car for over a week and no help from anyone from the dealership. Please avoid Camco Acura Service department for your own sake! And make sure they dont keep your car hostage like they’re doing with me ! Extremely bad service save yourself a headache! Btw they still have my car !!! Day 9 today!! More

Worst Service I have ever received in a car. Wait times for me since I've purchased my car in 2021 are always 3-4 hours just for an oil change or tires change. Pretty pathetic huh! I called the Wait times for me since I've purchased my car in 2021 are always 3-4 hours just for an oil change or tires change. Pretty pathetic huh! I called the day prior to my appointment to reconfirm my appointment, I got told it was at 8:30am which I was here ahead of time to only get advised it's actually only at 10am. Like what the xxxx?! No one calls you back from service when you leave a message. I had requested with my oil change and brake fluids service to get my wipers changed to only get advised during my appointment that they don't have any and they'd have to order some... I booked my appointment over 2 weeks ago. This is unacceptable. I also don't live in town (I'm 40 mins away) and Ottawa only has one Acura dealership...I love my Acura A-Spec but xxxx improve in your service for your customers! More

Horrible service department. Sales was the only one who gave a good experience. Over 7 years with them and the last 2 years went downhill with the service department. . Impossibl Sales was the only one who gave a good experience. Over 7 years with them and the last 2 years went downhill with the service department. . Impossible to talk to a person live. When you leave a message no one calls you back. Worse ever service department I have ever experienced. Too bad there is only one dealer in Ottawa. Next year I hope to sell my Acura and never purchase Acura again. More