Camco Acura

Once again I am very disappointed with Camco Acura. Last Dec, my 2021 RDX was in to have the whole brake work done with Acura parts and trained mechanic and thankfully it was covered by the warranty. Last Dec, my 2021 RDX was in to have the whole brake work done with Acura parts and trained mechanic and thankfully it was covered by the warranty. Last week I had to bring it back in because there is rubbing sounds came from the wheel on any speed!!! I waited for 3 hours for them to "check" the brakes and do an oil change. My son and I, we can get this done in less than an hour. The service department told me that it will need brake work again! I reminded them that it was was done by them just a few months ago. They said that is normal with the winter driving, dirt and other debris could got stuck in the breaks and cause the noise!!! and since the brake noise is a NORMAL wear and tear, I have to pay al most $200!!! I told them I have some credit from Acura and the Manager is aware of this credit so subtract the bill from that. The service advisor told me that she does not have access to the said credit and insisting that I have to pay for it, I asked to speak to the manager but got a run around. Finally, although I am very upset and disgusted, I politely paid for it. They gave me my key back and said the car is in the waiting area. I went out but could not find my car. I return to told them that my car is NOT where they told me! The service advisor take me back out and found my car park way at the back of the parking lot!!! I've been Acura owner for a long time with MDXs and RDX and I NEVER have this issue! Is Acura quit caring for its loyal customers or any customers or this is just the Camco Acure! I don't recall any issue dealing with Acura dealer in Gatineau. I thought I was alone but it seem many other sharing the same horrible and frustrated experiences. Even though Camco Acura is the only dealer in Ottawa, but since they only care about the money and refused time and time again to give me back my credit from Acura; I think I will take the extra time to go to Gatineau to do my business there. More

Sales experience for my TLX was excellent, except for the "New Vehicle Bill of Sale" in which Options, additional to to the basic vehicle price were added without any discussion or description other than " "New Vehicle Bill of Sale" in which Options, additional to to the basic vehicle price were added without any discussion or description other than "rust protection".discussed at initial presentation of the document . Re: my experience with the service department over an 11 year period. Long waits for even routine service such as tire and oil changes. Lack of parts in shop ,therefore weeks to obtain from Montreal depot. Never have I had a loaner ,unlike my prior Dealer service departments. More

Appointment on May 1st for tire change was long and delayed by a shortage of skilled technicians and the subsequent discovery of further service need for rear brakes . Very much appreciate Karim Miller delayed by a shortage of skilled technicians and the subsequent discovery of further service need for rear brakes . Very much appreciate Karim Miller, the service manager, who sorted out the long delay. It is clear that the issue was unusual and a one-time thing. More

I had a very pleasant experience from the moment I walked through the door for a test drive to driving away with my new Acura RDX one week later. through the door for a test drive to driving away with my new Acura RDX one week later. More

I had a service appointment for our RDX in early April. This was to remove snow tires, install summer tires and other services related to my Acura Precision package . The work was well done but I had a dis This was to remove snow tires, install summer tires and other services related to my Acura Precision package . The work was well done but I had a discrepency on the services included in the precision package . I decided to follow up with the service manager . Following 5 tries .. so no returned call to me. I’ve even left a voice message with the General Manager. NOT IMPRESSED. Following the service call, they send you a text message asking to inform them of any issues with the service . I asked to speak to a service manager .. still no returned calls today. I realize that people are busy but seriously , it shouldn’t take weeks for a service manager to return a call . More

After sale service is poor. Best to leave vehicle for the day. Waiting for service not reliable. Seasonal tire change with waiting appointment never works. This time 2+ hours. Best to leave vehicle for the day. Waiting for service not reliable. Seasonal tire change with waiting appointment never works. This time 2+ hours. More

Our buying process from beginning to end was excellent. Our sales rep Kayla was very attentive to our hopes and needs and did everything possible to work with us within her parameters to reach a deal that Our sales rep Kayla was very attentive to our hopes and needs and did everything possible to work with us within her parameters to reach a deal that was win-win for everyone! Tony and Joseph were very professional and made us feel very comfortable and we trusted them. Overall, a fun experience! We highly recommend Kayla and Camco Acura. More

I bought a 2024 TLX. Great buying experience with the assistance of Moncif and the sales team. Great buying experience with the assistance of Moncif and the sales team. More

I recently bought a pre-owned 2020 Acura MDX A-SPEC SUV with the assistance of Sales Consultant Jake Charlebois. This was the second pre-owned Acura vehicle that I purchased from Jake. Once again I was v with the assistance of Sales Consultant Jake Charlebois. This was the second pre-owned Acura vehicle that I purchased from Jake. Once again I was very pleased with his advice and service. Highly recommend. More

We had a great experience with Jake, from the moment my husband and I walked into their branch, he was accommodating, asked what we need and showed us the perfect car for our need. He patiently answered, e husband and I walked into their branch, he was accommodating, asked what we need and showed us the perfect car for our need. He patiently answered, explained the features of the car. His professionalism and friendly demeanor made the entire process enjoyable, easy and fast. We bought the car that night with a big smile on our face, all thanks to his exceptional salesman's dedication and expertise. We've been using the Acura RDX for 2 weeks now and we are happy. Kudos to Jake and his team. More