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Cambridge Hyundai

Cambridge, ON

4.2
959 Reviews

1962 Eagle Street

Cambridge, ON

N3H 0A1

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959 Reviews of Cambridge Hyundai

June 23, 2014

Great service I really enjoyed dealing with Paul Walia He was very helpful and didn't pressure me and allowed me the time to make a good decision. I would highly More

by Operagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Walia
June 21, 2014

So disappointed! This would of been my third car purchase from this dealership and sadly they have lost my business ! They might say oh well just one guy but I will no More

by TLgalt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean whoever this guy is claims he is the manager
Jun 23, 2014 -

Cambridge Hyundai responded

Dear Mr. Galt At your earliest convenience, would it be possible that we speak about your experience with us? With Kind Regards, Mark A Erwin Dealer Principal Cambridge Hyundai 519-650-5080

Jun 24, 2014 -

Cambridge Hyundai responded

Dear Sir.... At your earliest convenience, would you kindly contact me....If there is any way I can reach out to you to understand where we have gone wrong....I would like to address it in person with you. Kind regards, Mark A Erwin Dealer principal Cambridge Hyundai

Aug 23, 2014 -

Cambridge Hyundai responded

Dear Sir, We have attempted to contact you on many occasions via e-mail. We have no name of T Galt in our system. Our goal is to provide the very best in customer service and accommodate when we can...we are sorry our trade in value wasn't up to your expectations, this can happen, but in no way are we out to insult someone's intelligence. We are sorry that you believe Mr. Santos lied to you, Gerry is one of the kindest most transparent persons I have ever had the pleasure to have in my employ....His reviews speak volume of his character. I'm certain this particular review was one answered in frustration or anger, I do believe you would agree that while your transaction didn't go the way you had planned it, Mr. Santos at all times was informative and very friendly. Despite my numerous attempts, you have decided NOT to call back...Sorry, I couldn't help or bring closure. Mark A Erwin Dealer principal

June 21, 2014

Service Every time I have came in for service I was always greeted with a smile. The friendly staff has given me advice to which was for my benefit. They did More

by busboy09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Erwin, Ryan Van Schaik
June 21, 2014

Buying a New Car these staff have been very help full in purchasing a new Hyundai. They are very informed of the products they sell. These people make sure you are ge More

by busboy09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Erwin, Mary Young
June 19, 2014

Great Service provides a Great Experience I rencently purchased a 2014 Hyundai Elantra from Kylee Erwin at the Cambirdge Hyundai dealership. Kylee Erwin made this experience a very pleasant, s More

by trina8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylee Erwin-Wheeler
June 19, 2014

Friendly staff and a great experience. I purchased my used GMC sierra from Kylee Erwin at Cambridge Hyundai. Kylee and the staff where very friendly answering any questions I had They also More

by Anorminton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylee Erwin-Wheeler
June 18, 2014

The best dealership around Mary Young was amazing to deal kind pleasant and very knowledgeable. I can call her up at anytime and she is always there to help even if she is to g More

by schurter1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Young, Alice, Mary Young
June 17, 2014

Love my new car! Mike, you are not only polite and professional but also very patient. You were patient with me even when I continued with so many questions. You mad More

by fatimapereira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 16, 2014

Simply Marvellous Finding the right vehicle was one thing, finding the right Dealer is another. My wife and I recently made the purchase of a beautiful Hyundai Santa Fe More

by stephenkmichaels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylee Erwin-Wheeler
June 14, 2014

Poor Service Service person did not seem to to know how to retrieve any information from the computer. It took him a long time to find my information which was ver More

by joelcaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 16, 2014 -

Cambridge Hyundai responded

Hi... Would it be possible to speak with you on the telephone??? i am extremely sorry we have made your visit unenjoyable...I want to get to the root cause and make you a happy customer. With Kind Regards, mark A Erwin Dealer principal Cambridge Hyundai 519-650-5080.

Jun 23, 2014 -

Cambridge Hyundai responded

Dear joelcaro..... I apologize for using your USERNAME, I am unable to verify what your name actually is... Your satisfaction is of utmost importance to me, I followed up with a quick note that you and I may speak in person or on the phone. Please give me a call at you earliest convenience. Kind Regards, Mark A Erwin Dealer Principal Cambridge Hyundai

Jun 23, 2014 -

joelcaro responded

Marcus was friendly enough however he did not seem to know what he was doing, I called him twice and my wife also called him and all times it took him a long time to give us the answers to our questions. When we talked to other service reps we got our answers in a timely fashion.

Jun 23, 2014 -

Cambridge Hyundai responded

Can I please have your name so I can look into this properly. I apologize for your experience....Marcus in fact is one of the best Service Advisors I have ever worked with. I don't know what has happened....I do have a new Service Advisor who is just learning our computer program. I have searched extensively through our data base to find the name Caro and have been unsuccessful. Would you mind providing me your name and perhaps number so we can speak? Thanks very much... Mark

Jun 24, 2014 -

Cambridge Hyundai responded

Please sir... Can we speak about your experience?? My number one priority is Customer Satisfaction...It is so important to me. Unfortunately, and perhaps to a degree unfair....I don't know your name to reference what the issue was...How can I help you with this. please respond and give me the necessary direction to right a wrong. Kind Regards, Mark

Jul 03, 2014 -

Cambridge Hyundai responded

Dear Sir or Mam... Our goal is to provide the very best service we possibly can, our "MOTTO" is Whatever it Takes" I diligently e-mailed and tried to reach you with no luck to understand the situation. From the name provided, we were unable to find you in our data base. Your name is nowhere to be found, we don't even know if you are a client. I asked repeatedly for your name so I could look into the situation. Unfortunately, you did not respond to my request, therefore I cannot begin to look into anything for you...I don't know who you are. Mark A Erwin Dealer Principal