Cam Clark Ford Richmond

my annual switch to winter tires and the 103,300 km service Servicing was done well under estimated time. All inspection points were reviewed, with the two "not normal" observations explained, i.e. not an iss Servicing was done well under estimated time. All inspection points were reviewed, with the two "not normal" observations explained, i.e. not an issue at this time. All the above I have experienced for all my servicing since we purchased the Escape here in 2010. More

1st service Excellent service with a nice touch of friendly communication. This was my 1st prepaid service, car is running good, no problems, I am happy with the Excellent service with a nice touch of friendly communication. This was my 1st prepaid service, car is running good, no problems, I am happy with the choice of this vehicle. Thank You. More

Crystal in service is amazing. I bought a 2015 Edge Titanium. When it's time for service, Crystal handles every detail with care and attention. She has become the reason I come bac I bought a 2015 Edge Titanium. When it's time for service, Crystal handles every detail with care and attention. She has become the reason I come back to Cam Clark Ford Richmond. Can't say I'm happy about her maternaty leave, but I wish her and her family all the best. When she returns, I'll bypass the sales team and ask her to help us replace our other car, a Honda, with a Ford. I'm also very pleased with my 2015 Edge. Friends and clients climb in and always admire the interior. A coworker has even gone so far as to say he'd rather ride in the comfort of my Edge than in his Mercedes SUV. More

Excellent Experience Entire staff is welcoming , polite and professional. Previous dealings with Elic and Akesh - always outstanding. First time dealing with Ken Truong (n Entire staff is welcoming , polite and professional. Previous dealings with Elic and Akesh - always outstanding. First time dealing with Ken Truong (new to Service Team) and he clearly maintained the same high standard of professionalism. Very comfortable customer waiting area. Business set up (Free WIFI/Work station) very much appreciated - most conducive to working effectively remotely and minimizing work disruption. Also appreciate the complimentary high quality coffee. Thank-you! Even though I did not deal directly with Elic, Akesh or Willy Poitras (Lease) on this particular visit, each of them always makes a point of taking a few minutes to say "Hi" and catch up. Friendly group and always ensuring my interests are being looked after. More

Wonderful customer service We took our Ford Escape in for our 96,000 km service. The service department provided courteous and efficient service. It's always a positive experi We took our Ford Escape in for our 96,000 km service. The service department provided courteous and efficient service. It's always a positive experience. We always have outstanding service from Akesh. Many thanks to Akesh and the Cam Clark Ford service team. More

Mike V. Judy Jobse and her team always go above and beyond....washrooms are spotless, waiting room is excellent, coffee is great....Truck is always ready when Judy Jobse and her team always go above and beyond....washrooms are spotless, waiting room is excellent, coffee is great....Truck is always ready when promised or sooner. More

Excellent service from Kelvin Choi Kelvin always provides wonderful services. He was very professional, enthusiastic, and patient each time we visited. We totally trust him and we think Kelvin always provides wonderful services. He was very professional, enthusiastic, and patient each time we visited. We totally trust him and we think that he is the best ford service advisor we have ever met. More

Always Excellent service We have been goign to the same dealership for over 20 years. We enjoy the staff and they know us. They are very friendly and helpful, even when we are We have been goign to the same dealership for over 20 years. We enjoy the staff and they know us. They are very friendly and helpful, even when we are on vacation, we can call and get advice. We get excellent service as we are long time customers. They explain the work that was done and what to keep in mind for future visits. More

Above & Beyond! We were totally impressed with the service provided by Cam Clark Ford at the Richmond Auto Mall. They arranged a rental car for us without us having t We were totally impressed with the service provided by Cam Clark Ford at the Richmond Auto Mall. They arranged a rental car for us without us having to ask which was something we had never experienced before at other dealerships. They completed the service as promised and even helped us out with some addtional questions we had on our new vehicle. Really a pleasure dealing with Crystal & the service team. From the moment we purchased our new vehicle there we felt they cared and went the extra to ensure we were happy. Hard to find that kind of service these days! Well done Cam Clark team! Thank you :) More

Transmission work Came in for some transmission work, and as always, never a problem. They take very good care of me. Will continue to bring my car to Cam Clark Ford. Came in for some transmission work, and as always, never a problem. They take very good care of me. Will continue to bring my car to Cam Clark Ford. More