Cam Clark Ford Richmond

Excellent service Everyone was very helpful and the service I received was excellent. The dealership was very clean and comfortable while I waited for my car to be serv Everyone was very helpful and the service I received was excellent. The dealership was very clean and comfortable while I waited for my car to be serviced and my vehicle was finished quicker than expected. I was very pleased. More

Service on my Edge Everyone was extremely helpful and pleasant to deal with. My Edge wash serviced and cleaned in a very professional way. Everything about the vehicle w Everyone was extremely helpful and pleasant to deal with. My Edge wash serviced and cleaned in a very professional way. Everything about the vehicle was running just as it should. Thank You More

Customer Service great follow up and great info update Great Customer Service Great work done and Safety Report on car condition On time Great info Updates and follow up on Ford Bulletin and reca Great Customer Service Great work done and Safety Report on car condition On time Great info Updates and follow up on Ford Bulletin and recalls More

Above and Beyond I have to say Judy is an amazing Manager, she went above and beyond my expectations when it came to service and repairs to my Explorer, she has an exc I have to say Judy is an amazing Manager, she went above and beyond my expectations when it came to service and repairs to my Explorer, she has an exceptional staff working for her. Thank you for taking the time to make this a positive experience. More

Very pleasant experience The staff is very friendly and helpful. The environment is very pleasant. The lease manager Graham and the finance manager Mike are helpful, thoughtfu The staff is very friendly and helpful. The environment is very pleasant. The lease manager Graham and the finance manager Mike are helpful, thoughtful, friendly people. Very approachable too. The service is excellent. Things get done on time. More

30,000 check Right from the time I made my booking for service check until I picked car up the service was fantastic....When I dropped car off Crystal took the ti Right from the time I made my booking for service check until I picked car up the service was fantastic....When I dropped car off Crystal took the time to explain what was due to be down,and said when car would be ready(and it was ready at time promised)When I picked up car Crystal again went over what was done and the results....Also one thing that I noted was how well everyone if office seemed to get alone and enjoyed what they were doing...am sure Crystal had a lot to do with that...Anyway great service great people More

Excellent service! I have been getting my car serviced here for many years. The staff are always professional and take the time to explain everything to me, and answer a I have been getting my car serviced here for many years. The staff are always professional and take the time to explain everything to me, and answer any questions I might have. Any repairs or maintenance my car has needed is done perfectly and in a timely fashion. I am always confident in their work, and very happy with the results. In short, an excellent service department!! More

Truck service Have been bringing the truck here for service the past 5 years - always good service This visit had a difficult time diagnosing "check engine" ligh Have been bringing the truck here for service the past 5 years - always good service This visit had a difficult time diagnosing "check engine" light Had truck for 5 days - was offered a rental vehicle over the weekend which was appreciated but declined Issue was not resolved over 5 days but was pointed in the right direction Only discouraging part was significant labour costs without resolution to issue Service was very helpful and looking out for ways to keep costs down - she was very up front and honest which is foremost Despite a difficult visit - the service and efforts were commendable More

Winter Tires and Seasonal Tune up. I came to the dealership to have my winter tires placed on the car, and also, to have a seasonal tune up. After a lot of scheduling challenges to even I came to the dealership to have my winter tires placed on the car, and also, to have a seasonal tune up. After a lot of scheduling challenges to even be able to book an appointment in this calendar year, I was eventually able to make an appointment. Once I arrived, the service was prompt, friendly and efficient. My contact person, Akesh, also identified, later, two other small problems the car had: For this I am grateful. He also explained that other more expensive procedures that I was considering for the car, were unnecessary at this time: The area in question was still in very good shape: For this, I am also grateful. I believe the work performed on the car was of a high and a professional standard: something, I take on faith, and that previous experience informs me that this is the case. But most importantly, the majority of my experience at the dealership was with your employee: Akesh. He was excellent and he represented the Ford Company very well. More

customer service Your staff at this location are the most amazing people I’ve ever had the pleasure of working with🤗 so polite & professional. Thank you for th Your staff at this location are the most amazing people I’ve ever had the pleasure of working with🤗 so polite & professional. Thank you for the great service. More