Cam Clark Ford Lincoln

Excellent Timely Informative Honest Quality Steve was great at updating me, recommending service and getting the work done fast as I had two little kids w Timely Informative Honest Quality Steve was great at updating me, recommending service and getting the work done fast as I had two little kids with me! More

Outstanding Service!!! I am very happy with the overall service provided by Cam Clark Ford service staff. From the service manager Kieth Ingham through the service advisors I am very happy with the overall service provided by Cam Clark Ford service staff. From the service manager Kieth Ingham through the service advisors and technicians. I had a difficult problem with my explorer and their shop foreman David Singh came out with me confirm the noises and pass along to the technicians. i was provided with a loaner vehicle at no charge as the repair would take a few days and that was very much appreciated as i live in New Westminster I would like to thank the service staff very much for repairing my car and keeping me in the loop along the way as to the progress of the repair. More

General service All good. Only thing they did not wash my car ! They usually do 😀. Car is under warranty . They updated software for back lift door. It All good. Only thing they did not wash my car ! They usually do 😀. Car is under warranty . They updated software for back lift door. It was acting up ! More

Excellent service Every time I go into the dealership Im provided with excellent service. The service people tell me what is going on with my vehicle and approximate ti Every time I go into the dealership Im provided with excellent service. The service people tell me what is going on with my vehicle and approximate time it will be fixed. If I need a ride to work or a car loaner they take care of me the best they can. More

Great Service routine service visit. Dealt with Collete when arranging the appointment and Steve Read the service advisor . Both were very friendly and courteous routine service visit. Dealt with Collete when arranging the appointment and Steve Read the service advisor . Both were very friendly and courteous and displayed knowledge of thier job. A pleasure to deal with. More

Staff are awesome! Recently had a water leak repaired in my 2016 Lincoln MKX. I may have not agreed with a Ford/Lincoln’s unwritten policy of wanting me to pay for a win Recently had a water leak repaired in my 2016 Lincoln MKX. I may have not agreed with a Ford/Lincoln’s unwritten policy of wanting me to pay for a windshield replacement - they said it had to be removed to properly fix the leak originating from the windshield seal - when they were going to break it. The vehicle is still under full warranty! Anyway, with Service Advisor Will Leung’s patiences and persistence the leak was successfully fixed with expertise of the tech. Yup, it was patched up without removing the windshield. Like I said earlier, not impressed with Ford/Lincoln or the Service Manager’s thinking, but Will and the tech were awesome! I have visited the Cam Clark Service Dept several times and found the other Service Advisors quite friendly and helpful. I do find the set up strange. It’s awkward and not very inviting. You show up with your vehicle and just stand in front of the service desk not really knowing what to do... the odd time you get acknowledged but most times you just stand there awkwardly waiting to get called upon. Again not a sign of the staff, back to Ford and the dealership. For all the dealer service depts I’ve been in, this is by far a 1 star experience. Again, the people experience was great, the service dept experience/facility, not so great. More

Great Complaints Handling I had a legitimate complaint with First Canadian for cancellation disability coverage. I forwarded a copy of my complaint to Cam Clark Ford Lincoln I had a legitimate complaint with First Canadian for cancellation disability coverage. I forwarded a copy of my complaint to Cam Clark Ford Lincoln, and they made every effort to resolve my complaint amicably. Jacob returned my call and immediately followed up with an email to address my complaint. More

Excellent Service Department I have been taking my vehicle for scheduled maintenance services to this dealership for over 9 years. The service department personnel are very good a I have been taking my vehicle for scheduled maintenance services to this dealership for over 9 years. The service department personnel are very good at explaining what services are required or if I let them know of an issue with my vehicle, they will check it during the service and call to let me know if any repairs need to be done or if it was something they were able to resolve during the service. I have never felt like they wanted to up sell me on anything. I find they are honest, and don't make me feel that as a women, I don't understand anything about cars. My overall experience with this dealership has been excellent from the day I purchased my first vehicle and have purchased my second vehicle from this same dealer. My recent visit to the service department was handled by Steve and his customer service was a 10!! More

Simply the Best This dealership is simply the best there is. I travel over 100KM to come specifically to this Cam Clark. They have the best staff in every department This dealership is simply the best there is. I travel over 100KM to come specifically to this Cam Clark. They have the best staff in every department who always go out of there way to ensure you have a great experience from the free coffee and shuttle service to the thorough service explanations. My car always comes out cleaner than it went in and with a full inspection. With this Cam Clark Ford Lincoln you will be never disappointed, always satisfied. More

Spring maintenance and tire rotation Service is first rate. Service advisor, William Leung, reviewed options with me, and suggested the service to be done. Because of my distance to home Service is first rate. Service advisor, William Leung, reviewed options with me, and suggested the service to be done. Because of my distance to home, I waited in one of their sales cubicles. Service was completed when promised. Very satisfied. More