Cam Clark Ford Lincoln

Excellent service Every time I go into the dealership Im provided with excellent service. The service people tell me what is going on with my vehicle and approximate ti Every time I go into the dealership Im provided with excellent service. The service people tell me what is going on with my vehicle and approximate time it will be fixed. If I need a ride to work or a car loaner they take care of me the best they can. More

Great Service routine service visit. Dealt with Collete when arranging the appointment and Steve Read the service advisor . Both were very friendly and courteous routine service visit. Dealt with Collete when arranging the appointment and Steve Read the service advisor . Both were very friendly and courteous and displayed knowledge of thier job. A pleasure to deal with. More

Staff are awesome! Recently had a water leak repaired in my 2016 Lincoln MKX. I may have not agreed with a Ford/Lincoln’s unwritten policy of wanting me to pay for a win Recently had a water leak repaired in my 2016 Lincoln MKX. I may have not agreed with a Ford/Lincoln’s unwritten policy of wanting me to pay for a windshield replacement - they said it had to be removed to properly fix the leak originating from the windshield seal - when they were going to break it. The vehicle is still under full warranty! Anyway, with Service Advisor Will Leung’s patiences and persistence the leak was successfully fixed with expertise of the tech. Yup, it was patched up without removing the windshield. Like I said earlier, not impressed with Ford/Lincoln or the Service Manager’s thinking, but Will and the tech were awesome! I have visited the Cam Clark Service Dept several times and found the other Service Advisors quite friendly and helpful. I do find the set up strange. It’s awkward and not very inviting. You show up with your vehicle and just stand in front of the service desk not really knowing what to do... the odd time you get acknowledged but most times you just stand there awkwardly waiting to get called upon. Again not a sign of the staff, back to Ford and the dealership. For all the dealer service depts I’ve been in, this is by far a 1 star experience. Again, the people experience was great, the service dept experience/facility, not so great. More

Excellent Service Department I have been taking my vehicle for scheduled maintenance services to this dealership for over 9 years. The service department personnel are very good a I have been taking my vehicle for scheduled maintenance services to this dealership for over 9 years. The service department personnel are very good at explaining what services are required or if I let them know of an issue with my vehicle, they will check it during the service and call to let me know if any repairs need to be done or if it was something they were able to resolve during the service. I have never felt like they wanted to up sell me on anything. I find they are honest, and don't make me feel that as a women, I don't understand anything about cars. My overall experience with this dealership has been excellent from the day I purchased my first vehicle and have purchased my second vehicle from this same dealer. My recent visit to the service department was handled by Steve and his customer service was a 10!! More

Great Complaints Handling I had a legitimate complaint with First Canadian for cancellation disability coverage. I forwarded a copy of my complaint to Cam Clark Ford Lincoln I had a legitimate complaint with First Canadian for cancellation disability coverage. I forwarded a copy of my complaint to Cam Clark Ford Lincoln, and they made every effort to resolve my complaint amicably. Jacob returned my call and immediately followed up with an email to address my complaint. More

Simply the Best This dealership is simply the best there is. I travel over 100KM to come specifically to this Cam Clark. They have the best staff in every department This dealership is simply the best there is. I travel over 100KM to come specifically to this Cam Clark. They have the best staff in every department who always go out of there way to ensure you have a great experience from the free coffee and shuttle service to the thorough service explanations. My car always comes out cleaner than it went in and with a full inspection. With this Cam Clark Ford Lincoln you will be never disappointed, always satisfied. More

Spring maintenance and tire rotation Service is first rate. Service advisor, William Leung, reviewed options with me, and suggested the service to be done. Because of my distance to home Service is first rate. Service advisor, William Leung, reviewed options with me, and suggested the service to be done. Because of my distance to home, I waited in one of their sales cubicles. Service was completed when promised. Very satisfied. More

promises made, not kept wouldn't go back for service. service advisor kept telling me repair would be covered by warranty, but when i picked up the car it was not covered. wouldn't go back for service. service advisor kept telling me repair would be covered by warranty, but when i picked up the car it was not covered. More

Full attention to customer Even though the service department was very busy I received full attention from Will as soon as I arrived. He explained all aspects of my service an Even though the service department was very busy I received full attention from Will as soon as I arrived. He explained all aspects of my service and went all out to make sure I was happy. My vehicle was ready for pickup at the time I requested More

Regular Service Fast, efficient and friendly. The same as it always is when I come in for my regular service. The ride to the mall, free coffee and car wash are much Fast, efficient and friendly. The same as it always is when I come in for my regular service. The ride to the mall, free coffee and car wash are much appreciated also. More