Caledon Chrysler Dodge Jeep Ram

Fantastic Service with Joseph!! This experience wouldn't have been possible without the help of Joseph. This was my first purchase from this dealership and I will recommend it to any This experience wouldn't have been possible without the help of Joseph. This was my first purchase from this dealership and I will recommend it to anyone. I had so many questions and Joseph had so much patience. Beyond his patience, he was super kind, funny and so professional. He did his absolute best to make me happy and made sure I was well taken care of. I am now in love with my new jeep!! My whole experience went so smoothly. Thank you for everything Joseph!!! I will tell everyone I refer to deal with you :) More

Truck would't even start and rep didn't seem to care much. Made an appointment for Friday afternoon to see a Dodge Ram 1500. Appointment was for 1:30 we pull in at 1:25 to see the sales rep Chris George trying Made an appointment for Friday afternoon to see a Dodge Ram 1500. Appointment was for 1:30 we pull in at 1:25 to see the sales rep Chris George trying to start the truck. Eventually he went to get someone from service to come. They were unable to start the truck and thought that the battery was completely dead. I know that these things happen, but I would have thought that the sales rep could have: 1. made sure all was good long before our appointment time and 2. apologized when the truck didn't start for wasting our time. Nothing...no sorry, no is there any other vehicle I can show you....nothing. More

High quality service with a smile Dealing with Caledon Chrysler was a blast. The whole team was super friendly and very helpful. Abdul and George were always ready to answer any questi Dealing with Caledon Chrysler was a blast. The whole team was super friendly and very helpful. Abdul and George were always ready to answer any questions we had regarding the cars we were interested in. Anthony did his best in assisting us when we picked-up the vehicle. Thank you, gentlemen! We are looking forward to seeing you again at our next purchase. Peter & Christine More

DO NOT BUY FROM THIS DEALERSHIP - Was into this dealership to purchase A newer Dodge ram and trade in my 2014 big horn. I met with sales rep by the name of Bhaktyr who was clearly new to sales. He dealership to purchase A newer Dodge ram and trade in my 2014 big horn. I met with sales rep by the name of Bhaktyr who was clearly new to sales. He had to speak with a manager in order to get a price for my trade in which is understandable however it was a lot lower than what was expected and what the book value was. We went back and forth with the manager until we agreed on a price to make the deal happen. ($17250) having purchased vehicles in the past I understand that this is part of the process. I had my wife and newborn with me and it was getting close to closing time so we were being rushed to get out and get the deal done. We spoke with the finance guy who seemed nice enough but once all was said and done we noticed on the paperwork that the trade was only processed for $15250 ($2000 LESS then what we agreed upon ) I didn’t think I needed to bring a lawyer with me to review the paper work I thought it being a dodge dealership I would think they would be honest and transparent people but this is not the case. Overall I was super excited about the truck I purchased but the lack of customer service paired with the dishonesty of the sales reps and general managers that were involved has made for a terrible experience with this dealership. I will never purchase from this dealership nor recommend this dealership to anyone. More

Service quality I brought my Jeep in for service. I was impressed with Sonam the service adviser and the technician who worked on my Jeep. I recommend to have your I brought my Jeep in for service. I was impressed with Sonam the service adviser and the technician who worked on my Jeep. I recommend to have your Chrysler or Dodge vehicle serviced at Caledon Chrysler. More

Great Service in the Caledon location I bought a pre-owned vehicle from the Caledon location. The sales staff Harminder and the other team member provided great service from the beginning I bought a pre-owned vehicle from the Caledon location. The sales staff Harminder and the other team member provided great service from the beginning to the end of the process of purchase the vehicle. A lot of smile and friendly from the team. More

I bought a new car from Joey Joey - I recommend him as a car salesman. Polite, up front, I felt like I was dealing with an honest broker. No pressure, laid back type of guy. Th Joey - I recommend him as a car salesman. Polite, up front, I felt like I was dealing with an honest broker. No pressure, laid back type of guy. This is my second new car purchase from this dealership so obviously, I'm satisfied with the service and purchase overall. I purchased a Pacifica and I feel that I was treated well by Joey and everyone else on up. More

FAST FRIENDLY COMPETENT !!!!! I just purchased a Jeep from here. I dealt with Amandeep in sales who was friendly and looked after me fast. Raheel then was able to get me approved I just purchased a Jeep from here. I dealt with Amandeep in sales who was friendly and looked after me fast. Raheel then was able to get me approved for financing fast. These guys totally hooked me up. I am completely pleased. More

The service is excellent of chrysler dodge jeep ram a week ago I got my very first car from this place yesterday. The service was prompt , thorough ,and the staff were very helpful answering all my que a week ago I got my very first car from this place yesterday. The service was prompt , thorough ,and the staff were very helpful answering all my questions. and I give the credit to Amandeep singh ,he was wonderful to deal with and provided excellent service and communication about the sales process and how everything would roll out. I would definitely not hesitate to return to caledon Chrysler when I need another vehicle. More

Service Desk - Quality of Customer Service I brought my vehicle in for a shifter issue as it wouldn't go into park from the drive or neutral position. Randy was able to diagnose that the shifte I brought my vehicle in for a shifter issue as it wouldn't go into park from the drive or neutral position. Randy was able to diagnose that the shifter assembly had to be replaced. This was the second time i had to bring my vehicle in for the same reason only a week apart, but the first time i had brought my vehicle in, Randy was unable to duplicate the problem and as a result, was not able to fix it. It then happened again the following week and got so bad that i had the vehicle towed to the dealership. Issues: 1) Took 5 days for the part to arrive from the U.S. 2) Lack of customer service from Michelle** I don't think it should take 5 dys for a part to arrive, even if it's from the U.S. as a customer should not have to wait that long? ** My main issue is with Michelle specifically at the service desk. I think a paying customer has the right to request to speak with the technician that completed the work to ask any questions about the service performed. I have dealt with other dealerships before and this has always been the case. Michelle seems to always put up a wall, make excuses about the tech being so busy that he can't come and see me. I understand they are busy, but when a customer comes to pick up a vehicle after it's been serviced, she should be the one to ask if i have any questions and whether i would like to discuss anything with the tech who performed the job, not once did she even ask! I have every right to talk to the tech who completed the job so i feel comfortable with the work that was performed. I have expressed this many times to her in person and over the phone, but she always has an attitude, makes excuses and makes a fuss about me asking questions. Her reading the service order to tell me what the tech did is not my idea of answering my questions! I have been dealing with this service department for the last 3 yrs. They have constantly had high turnover in their front desk staff, which is probably a reason why issues such as this continue to be apparent however never have i had to deal with someone who makes constant excuses, puts up a wall and seems upset every time i ask her a question? Because of this, I have my own mechanic, closer to where i live that i would rather go to and even pay for a minor job that's even covered under my Chrysler warranty, because i know i'm getting a quality job, i can ask questions and i feel comfortable in dealing with him, and i don't have to wait 8 dys to get the job done! I've brought this service department a lot of business with my vehicle over the years, and for the most part i have had an "acceptable" level of service. If it wasn't for Steve the service manager i don't think i would be giving this dealership any business. Steve is always mild mannered, respectful and has listened to my concerns in the past given all of the past issues i have had with my vehicle. I will be thinking seriously about coming into Caledon Chrysler the next time i have an issue and would seriously consider paying for a warranty covered item just so i don't have to deal with Michelle and her constant attitude! More