CMP Chevrolet Cadillac Buick GMC

Excellent Service! Michael was very personable. He explained the process and services required thoroughly. Service was quick and efficient. The waiting area was also c Michael was very personable. He explained the process and services required thoroughly. Service was quick and efficient. The waiting area was also comfortable, which I appreciated while I waited for my service to be completed. More

Appointment 830 1235 still not done Why make appointment oil change takes 30 mins max! OMG never go back unless for warranty work. How can it take this long with an appointment! Oil chan Why make appointment oil change takes 30 mins max! OMG never go back unless for warranty work. How can it take this long with an appointment! Oil changes elsewhere from now on. Is it because it was my last free one who knows! More

BUYER BEWARE I would NEVER refer family, friends or even an acquaintance to Nels at CMP Auto. We paid a deposit on a vehicle we were interested in. When we came in I would NEVER refer family, friends or even an acquaintance to Nels at CMP Auto. We paid a deposit on a vehicle we were interested in. When we came in today we learned that our file had been passed to Nels and that the price had now increased. Rather than take the time to listen and work with us, Nels was rude, immature and continually informed us that he “didn’t have time for this” and that this “wasn’t his problem”. Nels was very defensive and continued to raise his voice, talking over us without letting us get a word. He eventually passed us off to management without so much of an apology or explanation. I was shocked to receive such dispicable treatment from an individual in customer service whose role is sales. My warning to future and current customers is to steer clear of Nels. He has no respect or care for the client if he cannot close a deal and profit off of them. More

Excellent service, transmission problem Service rep Dean was very efficient, kept me posted during the process, received car back sooner than expected, car repair was still under warranty wh Service rep Dean was very efficient, kept me posted during the process, received car back sooner than expected, car repair was still under warranty which saved me huge amounts of money. More

Patrick jo What a great dealership this CMP is!! Outstanding staff! Patrick Jo and Chris Villeneuve made buying our truck an amazing experience. Thank you so muc What a great dealership this CMP is!! Outstanding staff! Patrick Jo and Chris Villeneuve made buying our truck an amazing experience. Thank you so much! More

Go to Rich Payter for service I have been to CMP and always find someone willing to go the extra mile even though some are just happy to have a job. But Rich is not like that he wi I have been to CMP and always find someone willing to go the extra mile even though some are just happy to have a job. But Rich is not like that he will keep you informed and even if it’s after hours he makes sure everything is done the right way. Drive in and look for Rich. He is my go to guy and never have issues. More

For service advisor rich Was very good and recommend excellent to rich for caring about my truck and keeping me informed in what was going on with it through out the day while Was very good and recommend excellent to rich for caring about my truck and keeping me informed in what was going on with it through out the day while u had it More

They are GM but have issues some days Below is my email I sent after waiting too many days for a simple problem. I usually don’t write to a businesses and give feedback unless it was Below is my email I sent after waiting too many days for a simple problem. I usually don’t write to a businesses and give feedback unless it was exceptional in one direction or another.   Unfortunately my experience with CMP service depart was a tale to tell on how many things can possibly go wrong, plus how poor the communication was.  I’ve attached just a snapshot of the emails, text messages and number of calls it took to CMP, and below is a log of my events over 5 days to get my truck repaired.   Monday February 4, 2019 Truck would not start using my phone ap at 3:35am Truck would not start using key fob at 3:45am Truck would not start with key at 4am.  At this time when key was turned on it showed full voltage and when turned to start it made no noised and everything went black.  Repeated numerous times and result was same. I then used the My Chevrolet Ap and scheduled an appointment for 7:30am Tuesday February 5th. I got an email Appointment Confirmation: CMP Automotive Ltd as per attached at 5:15am on February 4th as per attached email to Robert Kadlec and cc’d smackenzie.  I replied saying “I authorize you to tow vehicle and repair also.” Then I got a second email @ 7:49am from Chris Caponero saying to contact GM Roadside Assistance as per attached email.   I called and arranged to have truck towed to CMP.  Towing company texted me and confirmed they would tow vehicle later that day and they would call me to unlock door for driver.   All of this happened Monday evening.   Tuesday February 5, 2019 No emails, no calls.   Wednesday February 6, 2019 As I had not heard anything I emailed both yourself Robert Kadlec and smackenzie @ 7:41 am but got no replies.  See attached email 2 days later than scheduled appointment, and disappointedly nothing is done. I then called CMP and talked with Crystal Cheung.  She informed me there was no record of my truck being there.  I then forwarded her the GM ROADSIDE ASSISTANCE email which had the original email for Appointment Confirmation: CMP Automotive Ltd. She then called me back to inform me they had found the truck and that a service advisor would get a hold of me shortly.  Now if you see email attached W47 text messages Rich replied and said he would keep me informed on the status of my vehicle.  This never happened once from Rich.   Next I get a text from Amanda saying truck is done but she can’t tell me what the repair was, and to contact Rich in the morning.   Thursday February 7, 2019 After numerous calls and texts I got a call from Rich around 10am telling me truck was not even in the shop and he doesn’t know why Amanda sent me a text saying otherwise. I explain all of the above to Rich and he says sorry we are busty and there is a cold snap.  I remind Rich that truck was scheduled for 7:30am Tuesday, and the only reason it is not is shop is die to CMP issues.  This has nothing to do with the cold weather or order customers should be being looked after, but me just not being looked after.    I then try to call back more times than I can count with no answer, plus text as per email mentioned above with no answers.  Next I have Lewis call Rich and yourself Roger more times than he can count to find out status on truck.    I then arrive at airport and get your shuttle driver to pick me up which was nice. On arrival you met me and tried to assure me I was appreciated and helped me take stuff from my truck to a supplied rental.  The young fellow there was outstanding!   Friday February 8, 2019 I waited till 1pm and called and was told truck was fixed.  I asked what was wrong and sat on hold for 10 minutes to get a reply that cable on starter was loose.  I appreciated the answer and that all was good. At 1:45 Rich called me to tell me the same thing. I arrived just before 4pm to pick up truck.  Dropped rental back with the nice young fellow there. Then paid for truck and it was about 4:10. Invoice clearly shows R.O. OPENED 12:33 06FEB19, then INVOICE DATE 13:13 08FEB19.   I was informed a porter would bring me my truck and to wait in drive through bay. I waited patiently, then waited some more, then some more and watch people pay for their vehicles and leave with them too many times and still had no vehicle.   Finally around 4:50 I got someone to go find what was happening as my truck was still not there.  They finally found the guy looking for my truck and after a bit they finally came to me to ask what colour my truck was.   They were looking for a black truck and mine is white.   In conclusion I got to leave at 5:15 knowing I was going to need ot put more of my time into this simple repair sending this email. Jim     More

Excellent service I brought my car in for service and was met by service advisor Rich Payter. Rich was very professional and listen to my concerns. I'm extremely happy I brought my car in for service and was met by service advisor Rich Payter. Rich was very professional and listen to my concerns. I'm extremely happy and satisfied with the service and with Rich. I would definitely recommend CMP Auto and Rich to my family and friends More

Beyond Expectation We purchased a car from Oliver in December. Oliver was extremely knowledgeable and spent time ensuring our needs matched our purchase. We looked at We purchased a car from Oliver in December. Oliver was extremely knowledgeable and spent time ensuring our needs matched our purchase. We looked at many different makes across the city and came back time and again with comparisons. Oliver was not the least bit pushy but rather he was confident in his products. He kindly spent time thoroughly going through the options on the vehicle we weren’t familiar with. His honest, kind ways are an asset that I am certain CMP appreciates. More