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CMH Auto SUPERSTORE

St. Catharines, ON

4.6
523 Reviews

169 Hartzel Rd

St. Catharines, ON

L2P 1N6

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523 Reviews of CMH Auto SUPERSTORE

October 16, 2018

Awful. They'll lie to your face and give you the run around These xxxxxxxx are not worth your time! Their 60 day warranty is a joke. They'll deny the issue until warranty had expired. I complained 3 times in m More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt, Phil Engs
Nov 15, 2018 -

CMH Auto SUPERSTORE responded

Dear Matt - We unequivocally reject this review as grossly unfair and a misrepresentation. You of all people know we went way above and beyond to help you. You forgot mention that we generously covered over half the cost of a new Ford motor from the Ford dealer, and that you were delinquent in paying for your half ! You purchased the truck in September 2017 and declined to purchase extended warranty. You know perfectly well that your check engine light came in March 2018 approximately 6 months after you purchased the vehicle and was NOT a pre-existing issue as you imply ! To help you out, we generously paid 50% of the cost of the timing chains/guides job at a third part shop. About a month later when the motor lost oil pressure and you drove the vehicle and ceased the motor, once again we helped you out. A new crate motor (with warranty) was purchased from Ford for $4,400.00 + HST + $1,182.50 + HST for installation by a third party shop. We generously paid over 50% of this repair ! Once again this is a repair for which in no way were we responsible. You had only $1,000.00 so we also generously agreed to give you time to pay the balance of your portion $1,871.54 + HST. You agreed with me that a factory Ford motor with warranty increased the value of your truck. You said you would make bi-weekly payments of about $500. on your credit card until your portion was paid. Over the next 5 months we were in touch with you regularly, and after nothing but broken promises from you, we never received so much as a penny from you ! We finally said if your outstanding account was not cleared up, we would send it to collection. You sent a long winded reply of which the last sentence was exactly this: "F**k you very much if you contact me again i'll have you for harassment". And this derogatory review also appeared immediately afterwards (well over a year after you purchased the vehicle). Maybe you should honor you agreements and pay your bills. In addition saying that we "lie to your face" is something that you know is untrue and you could be legally be sued for libel with such statements. Phil Engs, Owner and president, CMH Auto SUPERSTORE

October 13, 2018

Wonderful Experience - Most Honest Used car Dealer CMH and not a buyer. Dealing with Philip was an excellent experience and I wish all Used car Sellers are like Philip! Honest, great communication, wen More

by Sunil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Engs
Oct 15, 2018 -

CMH Auto SUPERSTORE responded

Thank you Sunil for your kind words and I am very happy you were pleased with the experience of selling your vehicle to us even though you were purchasing at another franchise dealership. We frequently do accommodate sellers in this way because the price we pay is sometimes higher than the dealership where they are purchasing is will to pay for the trade in. Phil

October 11, 2018

Great Experience. My husband and I went to this dealership as it had a great selection of vehicles which allowed us to test drive different makes and models. Ray was ve More

by lizzyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Edwards
Oct 12, 2018 -

CMH Auto SUPERSTORE responded

Thank you Liz and Joe for taking the time to review and glad to hear the experience was positive ! Phil

October 09, 2018

Great experience Ray Edwards was awesome to deal with, very friendly and knowledgeable would highly recommend buying a car there. Will certainly go back in the futu More

by Anne in St. Catharines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Edwards
Oct 09, 2018 -

CMH Auto SUPERSTORE responded

Thank you Anne for taking the time to do this review. Glad hear you were please with Ray and your Tucson ! Phil

October 04, 2018

Great experience I just purchased a new vehicle from cmh, It was a great and very easy experience, Michael was very friendly and knowledgeable I would recommend the de More

by Tyler84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder, Leonie Ardell
Oct 04, 2018 -

CMH Auto SUPERSTORE responded

Thanks for sharing Tyler and happy to hear Michael took care of you. Thanks for coming to CMH ! Phil

October 03, 2018

Easy and pleasant experience - great result I was looking for used Lincoln MKZ Hybrid in Richmond Hill where I live and there was plenty of options available in GTA. One vehicle attracted my att More

by OlgaP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonie Ardell, Sam Agostino
Oct 22, 2018 -

CMH Auto SUPERSTORE responded

Thank you Olga for making the trip to St. Catharines. It sounds like Sam did his job and took care of you ! I am happy we had what you were looking for in a Lincoln MKZ Hybrid ! Phil

October 03, 2018

Great service Sam Agostino at this dealership was great to work with and we would highly recommend him. Prices and selection of vehicles were great as well More

by Caddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Agostino
Oct 10, 2018 -

CMH Auto SUPERSTORE responded

Thank you for reviewing. Glad to hear our very experience team member Sam took care of you to your satisfaction ! Phil

September 16, 2018

Surprising used car purchase experience After realizing I wasn’t in a position to buy new, I was dreading the sterotypical used car lot shopping experience. CMH clearly posts signs regarding More

by Extreme detailer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan, Heidi Dickinson
Sep 17, 2018 -

CMH Auto SUPERSTORE responded

That's a really great review you have posted ! I am delighted you were pleased with Dan and Heidi and the no pressure experience at CMH ! Thanks for choosing CMH for you vehicle purchase ! Phil

August 30, 2018

Hassle Free Buying Mike was very courteous and helpful in helping me get back into a car after my accident. He was knowledgeable about car I wanted yo purchase. More

by Miss Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Post, Michael Holder, Heidi Dickinson
Aug 30, 2018 -

CMH Auto SUPERSTORE responded

We appreciate you taking the time to review the purchasing experience and thanks for the business ! Phil

August 25, 2018

Pleasant, friendly, no pressure and fast pick up. W e felt good from start to finish of the process, Mike kept in touch with us while to car was getting ready for us to pick up. He took care of us af More

by Kilo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Holder, Heidi Dickinson, Leonie Ardell
Oct 23, 2018 -

CMH Auto SUPERSTORE responded

Thanks for sharing and glad it was to your satisfaction ! We appreciate your business and the recommendation ! Phil

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