Bytek Volkswagen

exteremly inconsiderate and rude staff, horrible service current model vehicle for minor fender bender repair. 4 weeks in the shop, vehicle parked outside, and they are not working on it. rude staff, do not current model vehicle for minor fender bender repair. 4 weeks in the shop, vehicle parked outside, and they are not working on it. rude staff, do not give any answers, and hang up, when we can speak to them, each person gives a different answer. Just bad, bad, bad. There is little competition and the arrogance shows it. By a VW or Volvo at your own peril. More

Best car shopping experience Thank you so much to Romy, Leslie, and Andy for making this the best car buying experience I could have asked for. I dealt with Romy and she was so fr Thank you so much to Romy, Leslie, and Andy for making this the best car buying experience I could have asked for. I dealt with Romy and she was so friendly and enthusiastic and so knowledgeable. She had answers for any and every question that I had and helped me feel comfortable and confident with my new car purchase. She is a wonderful sales person and I highly recommend anyone in the market for a new car go and see her. And thank you to Leslie for explaining all the different warranties and finance options to me. She helped me actually understand what I was paying for and how Bytek would continue to take care of my car after I drove it off the lot. And Andy the sales manager took time out of his busy Saturday to make sure that I was being well taken care of. I didn't feel like I was just a customer, which was lovely. And also thank you to the receptionist Sarah who was very upbeat and friendly. I am so happy with my new Jetta and I highly recommend that if you're looking for a new car to check out Bytek. Great vehicles and great staff. More

Great Service Kris was a great help with my VW purchase Experience,there was no sales pressure from him to purchase, made me feel relaxed.thanks kris! Will definite Kris was a great help with my VW purchase Experience,there was no sales pressure from him to purchase, made me feel relaxed.thanks kris! Will definitely be back to again. More

Bump in the road Dilhan and David quickly resolved a "bump in the road" when I was preparing to pick up my new 2017 Golf. Their quick reaction and resolution places By Dilhan and David quickly resolved a "bump in the road" when I was preparing to pick up my new 2017 Golf. Their quick reaction and resolution places Bytek at the top for dealerships in Ottawa. I'll be returning for my next VW! Thanks! More

Renewed my faith in VW! After getting really bad service at my former dealership (VW de l"Outaouais), I approached Kris at Bytek VW and was quite impressed with the outstand After getting really bad service at my former dealership (VW de l"Outaouais), I approached Kris at Bytek VW and was quite impressed with the outstanding customer service! He was very helpful, honest and was able to get me into another Jetta while respecting my monthly budget. I am now a Happy VW client again! Thanks Bytek! More

Simply awesome! The staff here, including the sales consultant JD Brown and the sales manager, made my car buying experience one of the easiest and most pleasurable I The staff here, including the sales consultant JD Brown and the sales manager, made my car buying experience one of the easiest and most pleasurable I've ever experienced. The process, from test drive through price discussion to closing was very casual, easy and laid back. Other car brands and dealers I've dealt with in the past made the negotiation process annoying and awkward. These guys delivered on every level! More

Lousy Service Had to go ask for a salesperson. When he came out he didn't even introduce himself. Said we were interested in two different Jettas but when my friend Had to go ask for a salesperson. When he came out he didn't even introduce himself. Said we were interested in two different Jettas but when my friend said she didn't want a vehicle from Quebec because of a previous bad experience .. Omg! The attitude came out. If you are not interested in this car I'm not taking you for a test drive just to have you go somewhere else. I'm not wasting the gas! Some service More

Faith in VW Restored I was the owner of a 2012 VW Passat TDI, it was no easy feat to sell me another VW as my confidence in the brand had been seriously compromised due to I was the owner of a 2012 VW Passat TDI, it was no easy feat to sell me another VW as my confidence in the brand had been seriously compromised due to the emissions scandal and some major repairs needed to my car that were both emissions and transmission related and that managed to NOT be covered under my expensive VWPP extended warranty. (Passat purchased at Myers VW not Bytek) Between Greg in Service, David and Jake in Sales and Rebecca in Finance, they were able to restore my faith in VW by doing all they could (and then some) to restore my loyalty to VW. David was patient and willing to listen to my past negative experiences related to being a VW owner and Rebecca went well out of her way to do all she could to liaise between the VWPP rep and my situation. For all of this I am grateful. More

Wastes Customers Time Simply put, this service department doesn't care if they waste your time. Dropped car off first thing in the morning before it was even open. Wrote do Simply put, this service department doesn't care if they waste your time. Dropped car off first thing in the morning before it was even open. Wrote down that I would be back to get the car at 3:30pm. Showed up at 3:50pm and car wasn't ready until 4:15pm. This is unacceptable waste of customers time. Will never be back. More

The sales person din't give good service, was in a hurry It took Time Before someone came and have customer service. Before buying the car, i couldn't even see it, when i got my vehicle there wasn't any wind It took Time Before someone came and have customer service. Before buying the car, i couldn't even see it, when i got my vehicle there wasn't any windshield fluid. The sales person told me he would call asking how things were, he never did. He din't take the time to explain to me the papers that I was signing.. They told me they would call my insurance so that everything would be ready for me. They never called my insurance. If you ask me, don't buy a vehicle there. More