Bytek Volkswagen

Great Service Kris was a great help with my VW purchase Experience,there was no sales pressure from him to purchase, made me feel relaxed.thanks kris! Will definite Kris was a great help with my VW purchase Experience,there was no sales pressure from him to purchase, made me feel relaxed.thanks kris! Will definitely be back to again. More

Bump in the road Dilhan and David quickly resolved a "bump in the road" when I was preparing to pick up my new 2017 Golf. Their quick reaction and resolution places By Dilhan and David quickly resolved a "bump in the road" when I was preparing to pick up my new 2017 Golf. Their quick reaction and resolution places Bytek at the top for dealerships in Ottawa. I'll be returning for my next VW! Thanks! More

Renewed my faith in VW! After getting really bad service at my former dealership (VW de l"Outaouais), I approached Kris at Bytek VW and was quite impressed with the outstand After getting really bad service at my former dealership (VW de l"Outaouais), I approached Kris at Bytek VW and was quite impressed with the outstanding customer service! He was very helpful, honest and was able to get me into another Jetta while respecting my monthly budget. I am now a Happy VW client again! Thanks Bytek! More

Simply awesome! The staff here, including the sales consultant JD Brown and the sales manager, made my car buying experience one of the easiest and most pleasurable I The staff here, including the sales consultant JD Brown and the sales manager, made my car buying experience one of the easiest and most pleasurable I've ever experienced. The process, from test drive through price discussion to closing was very casual, easy and laid back. Other car brands and dealers I've dealt with in the past made the negotiation process annoying and awkward. These guys delivered on every level! More

Lousy Service Had to go ask for a salesperson. When he came out he didn't even introduce himself. Said we were interested in two different Jettas but when my friend Had to go ask for a salesperson. When he came out he didn't even introduce himself. Said we were interested in two different Jettas but when my friend said she didn't want a vehicle from Quebec because of a previous bad experience .. Omg! The attitude came out. If you are not interested in this car I'm not taking you for a test drive just to have you go somewhere else. I'm not wasting the gas! Some service More

Faith in VW Restored I was the owner of a 2012 VW Passat TDI, it was no easy feat to sell me another VW as my confidence in the brand had been seriously compromised due to I was the owner of a 2012 VW Passat TDI, it was no easy feat to sell me another VW as my confidence in the brand had been seriously compromised due to the emissions scandal and some major repairs needed to my car that were both emissions and transmission related and that managed to NOT be covered under my expensive VWPP extended warranty. (Passat purchased at Myers VW not Bytek) Between Greg in Service, David and Jake in Sales and Rebecca in Finance, they were able to restore my faith in VW by doing all they could (and then some) to restore my loyalty to VW. David was patient and willing to listen to my past negative experiences related to being a VW owner and Rebecca went well out of her way to do all she could to liaise between the VWPP rep and my situation. For all of this I am grateful. More

Wastes Customers Time Simply put, this service department doesn't care if they waste your time. Dropped car off first thing in the morning before it was even open. Wrote do Simply put, this service department doesn't care if they waste your time. Dropped car off first thing in the morning before it was even open. Wrote down that I would be back to get the car at 3:30pm. Showed up at 3:50pm and car wasn't ready until 4:15pm. This is unacceptable waste of customers time. Will never be back. More

The sales person din't give good service, was in a hurry It took Time Before someone came and have customer service. Before buying the car, i couldn't even see it, when i got my vehicle there wasn't any wind It took Time Before someone came and have customer service. Before buying the car, i couldn't even see it, when i got my vehicle there wasn't any windshield fluid. The sales person told me he would call asking how things were, he never did. He din't take the time to explain to me the papers that I was signing.. They told me they would call my insurance so that everything would be ready for me. They never called my insurance. If you ask me, don't buy a vehicle there. More

Lazy and rude sales staff. Ten minutes before anyone even approached us even though they were passing by. I had to ask for help before the guy came over. Kept changing the story Ten minutes before anyone even approached us even though they were passing by. I had to ask for help before the guy came over. Kept changing the story about inventory and only told me about available cars when I pointed them out in the lot. Too busy to show me the car. More

HORRIBLE SERVICE On saturday august 15th, my gf and I were car shopping and decided to pop in to Bytek to talk to a salesman and take a new Jetta for a test drive. We On saturday august 15th, my gf and I were car shopping and decided to pop in to Bytek to talk to a salesman and take a new Jetta for a test drive. We parked in a visitor parking spot, got out and walked around the new cars on the lot for about 10-12 minutes. No one came out to offer assistance. We went inside and browsed the cars in the showroom >>> no one came to offer assistance. I finally went and asked the receptionist, in french, for a 'bilingual' salesperson because my gf is more comfortable in french than english. She replied " I'm sorry but I don't speak french " and to hold on. She left and came back explaining that they had a bilingual sales associate on hand but was busy and to wait around if we'd like. We left. HORRIBLE SERVICE. We felt like we were imposing. I'll never set foot in that dealership ever again. We finally did test drive a new Jetta and had amazing service from Heather Hodgins @ Hunt Club Volkswagen. She answered all our questions and was simply amazing. We finally decided to purchase another make of vehicle strictly because of price. The Volks was too much money. However, if and whenever I do decide to purchase a Volks, I will definitely go back to Hunt Club VW. Paul Leonard Orleans, ON More