Burlington Mazda

Regarding recalls - the service department at Burlington Mazda does not consult with the customer about recalls - they just do them and you find out on your invoice that they have been done - free, but that Mazda does not consult with the customer about recalls - they just do them and you find out on your invoice that they have been done - free, but that's not the issue. They checked for a power steering sensor failure [ my steering was fine at the time] but my warranty was up and my power steering failed a couple years later - there is no time limit on recalls - and I was told that they already checked my power steering sensor and have done their job regarding the recall. The problem was that because they didn't consult with me, I was on the hook for a $700.00 bill to replace the sensor. They are simply concerned with clearing the recalls regardless of the impact on customers. More

Bought a new car and the was not impressed with the service after. On day of pickup, added options not installed and sales guy didn't know. Bought add-ons (aero kit), and was poorly installed. I had service after. On day of pickup, added options not installed and sales guy didn't know. Bought add-ons (aero kit), and was poorly installed. I had to show them how poor the install was. They would not commit to fix or give me my car (with bad install) until I paid the bill, then I would have to bring it back for them to fix. It was like I was inconveniencing them. Sucked the joy out of my new car experience. The Service Manager and his team always lie about the situation and cannot be trusted. When you pay for something, you expect good quality and service. Very disappointed. Would never buy from them again and would not recommend anyone to them. More

My experience with this dealer has been very good. June 2020, when no one had stock, Don Hill snagged me an incoming MX-5 RF. I felt the moderately discounted price was fair, considering the scarcity of t 2020, when no one had stock, Don Hill snagged me an incoming MX-5 RF. I felt the moderately discounted price was fair, considering the scarcity of the cars. When the car hit the dealership, they worked hard to get it prepped for next day delivery, so that I had it to take it to a significant event. On a recent service visit, I was told the tire wear was even and there was no point in paying to rotate the wheels. They could have charged me and I would have been no wiser. More

Now in Burlington so made appt. for an oil change. They also did thorough check of my CX5 in general. I am very pleased with my first experience. Thank you! I will return for future service appointments also did thorough check of my CX5 in general. I am very pleased with my first experience. Thank you! I will return for future service appointments. Thank you! More

I didn't know this website existed!! Huh, well, I I didn't know this website existed!! Huh, well, I bought my first mazda (protege) here, less than 40,000kms, eng light kept coming on, they couldn' I didn't know this website existed!! Huh, well, I bought my first mazda (protege) here, less than 40,000kms, eng light kept coming on, they couldn't fix it - ever, told me it was a glitch. Hesitantly bought my third mazda (6) here, from Ryan, the spare key didn't pop open but was assured it would work if I changed the spring. Locked keys in car, spare didn't fit, they didn't/wouldn't replace it. Always check your spare at point of sale! I went back shortly after purchase because the power windows were acting up, I was told it was my fault bc dust or ashes from smoking got down there ...??? I went to my garage for brakes and was told cross member was terrible and to not drive my car. Called Burlington, yes there is a recall and it would cost me $200 plus tax for nuts and bolts that they may break or lose .... Called Mountain Mazda, they did it at no cost to me, AND told me/completed a passenger air bag recall as well. A few other issues but .... why bother, just avoid at all costs! Burlington Mazda is (one of) the biggest rip off, scamming dealers around!! Corporate should audit and investigate their dealerships regularly!! More

Sometimes great, sometimes not I bought the car at this dealership and get it serviced there still. In general, their sales department is like a frat house - lots of guys hanging a I bought the car at this dealership and get it serviced there still. In general, their sales department is like a frat house - lots of guys hanging around, joking and messing (luckily I got the one mature sales guy). Their service department is much better. On the whole, they've been great. Once or twice the sales desk person looked at something and 'turned me away'. There was nothing they could do (such as tire wear), and there was no point in bringing it in. I find their service isn't fast, and it does seem like they have trouble with their scheduling. I've had an oil change take upto 90 minutes ... More

Kevin, thank you for your help by sending someone to get my car and return it fully serviced during covid. Above and beyond. Excellent customer service. my car and return it fully serviced during covid. Above and beyond. Excellent customer service. More

Service damages wheels Oil change and tire rotation. Noticed 3 of 4 wheels scuffed. Service manager denies any wrong-doing even though the damage is identical on all 3 whe Oil change and tire rotation. Noticed 3 of 4 wheels scuffed. Service manager denies any wrong-doing even though the damage is identical on all 3 wheels. Burlington Mazda has been the only service provider since new and the only garage to rotate tires since new. Service Manager blames the customer, the selling dealer (Stoney Creek) - but doesn't take any responsibility for his dealership. Speaks volumes about the ethics of the dealership. More

Excellent service From the first contact reminding me of a maintenance appointment through to paying for the service I am always pleased with Leggat Mazda. It may see From the first contact reminding me of a maintenance appointment through to paying for the service I am always pleased with Leggat Mazda. It may seem small but arriving at the dealership, driving up to the auto opening of the service door gives a feeling of importance. The service staff greeting including name welcoming you, asking if there are any other concerns with the vehicle aside from the regular maintenance, an explanation of what the maintenance entails, length of time it will take and cost then ensuring if you aren’t waiting will you need the use of the shuttle service. Phone calls are received with updates, extra needs and extra costs. On maintenance conclusion my vehicle was ready in the timeframe advised by the staff in the beginning, costs were as I was advised. In conclusion I am always very pleased with the services from Leggat Mazda and thank them for this. More

EXCELLENT CUSTOMER CARE SEE SERVICE MANAGER CHRIS KNIGHT FOR SERVICE EXCELLENCE AND PROBLEM SOLVING. COMPLEX WARRANTY ISSUE SORTED WITH NO INCONVENIENCE AND REALLY TOP QUALI SEE SERVICE MANAGER CHRIS KNIGHT FOR SERVICE EXCELLENCE AND PROBLEM SOLVING. COMPLEX WARRANTY ISSUE SORTED WITH NO INCONVENIENCE AND REALLY TOP QUALITY REPAIR..WELL DONE AND THANK YOU More