Burlington Mazda

If I could give it a zero I would, the most incompetent, un knowledgeable , business I have ever had the misfortune of dealing with. From the general manager Ryan, to the owner Scott Leggat, none of them kn un knowledgeable , business I have ever had the misfortune of dealing with. From the general manager Ryan, to the owner Scott Leggat, none of them know anything about native status, or the way a native status works, they even brought down their accountant Kelli who informed them how status works, but that was not even good enough. If you are planning on buying a car, and have NATIVE STATUS, stay away from LEGGATT MAZDA! More

I always get good service from Ashley at Burlington Mazda. She is patient and works through what service my car actually needs. Mazda. She is patient and works through what service my car actually needs. More

I dealt with Ashley and Daniel at Burlington Mazda for my service again on Saturday May 4th 2024, and they were both excellent as always. I really appreciate their professional and quality services. Thank service again on Saturday May 4th 2024, and they were both excellent as always. I really appreciate their professional and quality services. Thank you so very much Ashley and Daniel, you are very good at what you do for your customers! See you again, take care! More

As a follow-up to my review below regarding my son's car. I did some research on the issue and it's common for heat shields to rust around the bolt heads, which is what happened on one of them. It's a simple I did some research on the issue and it's common for heat shields to rust around the bolt heads, which is what happened on one of them. It's a simple fix, with a larger washer. We could have done it ourselves but took it to Speedy Auto on Guelph and they fixed in less than 30 minutes, with an honest assessment. They couldn't get the duct tape off so the fix was done a long time ago and was sold in that condition. Great team at Speedy and extremely helpful. Leggat could have done the same but chose to alienate a new customer and try and rip us off. More

My son bought a 2012 Toyota Corolla @ Leggett Burlington and called me to ask if I could look at the rattling underneath. No service had been done, no oil change, etc since the car was a couple of months ol and called me to ask if I could look at the rattling underneath. No service had been done, no oil change, etc since the car was a couple of months old (for him). Well, the heat shield was being held on with cardboard and duct tape. It started rattling because the duct tape degraded. We took it in and they wouldn't make good on a repair ("No way that would go out like that!" Scott Leggat). Well, it did. We wouldn't waste our time by going in to try to scam a repair, which is basically what he was saying. My son paid a lot of money for a used car from Leggat. I went to the Toyota dealership to price the part and discuss it with them before we went back. $190 for the part (new) plus 30 minutes of labour. Leggat price $740 for the part and labour. over 3x as much. Really bad dealership. Here's the thing, if they had fixed it, it wouldn't have been much to fix the original, I would consider buying a NEW from them because of the service and taking care of my son. You know, doing the honourable thing. Now I'm writing a warning review not to go there. My son is so PO'd that he'll blast it off to all his social media friends, 500+, with a picture we took of the cardboard and duct tape. Leggat spends thousands in advertising yet doesn't consider standing by their product worth much. My son could have been writing a positive review but instead will write a negative review that will likely reach over 2000 locals. I can see why there are so many 1 star ratings because I spoke to Scott Leggat myself. Buyer beware! More

Regarding recalls - the service department at Burlington Mazda does not consult with the customer about recalls - they just do them and you find out on your invoice that they have been done - free, but that Mazda does not consult with the customer about recalls - they just do them and you find out on your invoice that they have been done - free, but that's not the issue. They checked for a power steering sensor failure [ my steering was fine at the time] but my warranty was up and my power steering failed a couple years later - there is no time limit on recalls - and I was told that they already checked my power steering sensor and have done their job regarding the recall. The problem was that because they didn't consult with me, I was on the hook for a $700.00 bill to replace the sensor. They are simply concerned with clearing the recalls regardless of the impact on customers. More

Bought a new car and the was not impressed with the service after. On day of pickup, added options not installed and sales guy didn't know. Bought add-ons (aero kit), and was poorly installed. I had service after. On day of pickup, added options not installed and sales guy didn't know. Bought add-ons (aero kit), and was poorly installed. I had to show them how poor the install was. They would not commit to fix or give me my car (with bad install) until I paid the bill, then I would have to bring it back for them to fix. It was like I was inconveniencing them. Sucked the joy out of my new car experience. The Service Manager and his team always lie about the situation and cannot be trusted. When you pay for something, you expect good quality and service. Very disappointed. Would never buy from them again and would not recommend anyone to them. More

My experience with this dealer has been very good. June 2020, when no one had stock, Don Hill snagged me an incoming MX-5 RF. I felt the moderately discounted price was fair, considering the scarcity of t 2020, when no one had stock, Don Hill snagged me an incoming MX-5 RF. I felt the moderately discounted price was fair, considering the scarcity of the cars. When the car hit the dealership, they worked hard to get it prepped for next day delivery, so that I had it to take it to a significant event. On a recent service visit, I was told the tire wear was even and there was no point in paying to rotate the wheels. They could have charged me and I would have been no wiser. More

Now in Burlington so made appt. for an oil change. They also did thorough check of my CX5 in general. I am very pleased with my first experience. Thank you! I will return for future service appointments also did thorough check of my CX5 in general. I am very pleased with my first experience. Thank you! I will return for future service appointments. Thank you! More