Budds' Imported Cars

EXTREME POOR SERVICE ON JAGUAR XK8 CONVERTIBLE - car damage The actual scheduled maintenance service was fine, but then the service technician careless actions caused an entirely avoidable damage to the car . The actual scheduled maintenance service was fine, but then the service technician careless actions caused an entirely avoidable damage to the car .. the car antenna was smashed when taking it through the post service call car wash due only by negligence and a complete lack of attention on his part as follows The XK8 has a power retractable radio antenna that telescopes upwards out of the rear fender up with the start of the audio system. When I went to pick up the car, then car was pulled out in front of the dealer door for me all done and washed nicely post service call. , So far so good... BUT.... had I not decided to put the convertible top down and physically walked behind the car, I would not have noticed that the power antenna was now fully extended and partially broken in two The antenna was fully extended and bent into a "J", and half-broken in two at the base and barely hanging in the upright position .... all with the audio system off. It's supposed to have the antenna automatically retracted into the rear fender in the "down" position. Immediately I went back in to the service depaRtment plenty pissed now. THAT's when they finally fessed up that one of the "younger" techs (????) had taken the car through the carwash and decided he would amuse himself by turning on the FM radio during his 5-minute wash cycle. That's what caused the antenna to extend and was smashed during the carwash cycle What really pissed me off further was the off-hand lame service advisor comment that it was an "unfortunate event that happens from time to time". Really??? I pointed out that the FM radio was manually tuned to a different station that was not in my FM presets as prima facie evidence that was was manually tuned by the tech while he was sitting in the car during the wash cycle ....Playing the radio caused the power antenna antenna to expand and the car wash cycle broke it ... The tech took complete focus off his task at hand. The service advisor now admitted that it actually happened the day before and they simply "forgot" to fix it and ALSO "forgot" to inform me about it. But they had a smile on delivery as I was about to drive off as-is. I demanded they fix it pronto while I waited , with a new free replacement , and this they now did. MY TAKEAWAY: The tech's careless conduct, the service advisor post-accident lame comments, and BUDDs failure to fix it or even tell me about it initially, makes me scared what other issues can happen during daily service events. That service event now me to forego leasing a brand new 2019 JAG F-PACE in favour of leasing a brand new 2019 LINCOLN NAUTILUS three days after the unfortunate event. More

Purchase The experience was great , from the first time I walked through the doors and was greeted by Johnathon. I explain to him what we were looking for , The experience was great , from the first time I walked through the doors and was greeted by Johnathon. I explain to him what we were looking for , and immediately had suggestions to suit our needs. Even a few changes that we had to make to the vehicle ,He was very dominating to see that everything was done to keep our pick up date and schedule. Johnathon was very friendly as well as helpful I would recommend them anytime. More

Excellent sales staff We had a very responsive and personable sales rep - Mr. Ray Beck who is and excellent representative for Budds'. Mr. Beck provided was quick to respo We had a very responsive and personable sales rep - Mr. Ray Beck who is and excellent representative for Budds'. Mr. Beck provided was quick to respond to initial internet enquiries and to follow up with pre-sale information on the vehicle and accessories that we wanted. Mr. Beck was forthright and open as well as extremely well informed . Always polite and responsive. We have and will continue to reccommend Budds' to our friends and neighbours. More

Extraordinary The new facility , the service advisor ( Annette Kuchciak ) and the service were all over my expectation and I am deeply impressed. Great experience The new facility , the service advisor ( Annette Kuchciak ) and the service were all over my expectation and I am deeply impressed. Great experience , money and time well spent More

Poor service I leased a Jaguar this year from Budd’s. Hard to believe how I have been treated ever since I took possession. There has been a number of issues with I leased a Jaguar this year from Budd’s. Hard to believe how I have been treated ever since I took possession. There has been a number of issues with the vehicle and every time I try to contact them, I get no response back. Here is a good example.... there was something that came loose in the wheel well. I tried to contact them but they never got back to me. Believe it or not, I took it to my old dealership and they repaired it for no charge. Many of the extra features that I paid big money for are either not functioning or not functioning properly. No response back, so I have learned to just live with. From my experience so far, I would certainly not recommend doing business with them. More

Exceptional Service It was pleasure dealing with my service advisor Ryan Gouveia. He mentioned 2 recalls on my 2018 Velar. As a result it was a long service. However I di It was pleasure dealing with my service advisor Ryan Gouveia. He mentioned 2 recalls on my 2018 Velar. As a result it was a long service. However I didn't have to wait at the dealership since I was provided with a shuttle service back to my house. Overall, it was great experience and the first service was complimentary which I was not aware of, until I went back to my pick up my vehicle. More

Very good It was great service. They came on time to pick and drop the vehicle. They did a good job. One year old jaguar looks like the brand new after service. It was great service. They came on time to pick and drop the vehicle. They did a good job. One year old jaguar looks like the brand new after service. More

Superior Service Went in for my 2nd Land Rover and had the pleasure of working with Dominic. After test driving 3 new cars - I settled on another Evoque - love it! D Went in for my 2nd Land Rover and had the pleasure of working with Dominic. After test driving 3 new cars - I settled on another Evoque - love it! Dominic was patient, professional and has gone above & beyond for me. A great experience! Thank you Dominic ....and thank you Matt in the Finance Dept - always so friendly! Superior service ....such gentleman! More

Exceptional service Engine grenaded- out of warranty- excellent advice service and help. All the staff were so helpful. Thanks to Bill (service manager)- Tyler- and of c Engine grenaded- out of warranty- excellent advice service and help. All the staff were so helpful. Thanks to Bill (service manager)- Tyler- and of course the tech Joel. More

Transmision/Turbo leak service Excellent service once I got in. Tyler in the service department was outstanding, went beyond my expectations. Car was returned to me on time. and t Excellent service once I got in. Tyler in the service department was outstanding, went beyond my expectations. Car was returned to me on time. and the loaner was good enough for me. More