Budds' Imported Cars

It was my fist time leasing and I wanted it to be with this company due to the brand image and reviews. I saw an add for an affordable price when I got in I was told its marketing tactics and the lease p this company due to the brand image and reviews. I saw an add for an affordable price when I got in I was told its marketing tactics and the lease price is $400 more smh. Well I ended up getting a model that was used outside with no discount ( I didn't know better at the time). During the first week of my lease I noticed alot of scratches at the door and returned it to the dealer which they told me I need to buff it out. During my lease they were unable to resolve several issues in the car that is covered under warranty. Each time when I drop the vehicle in for the same service issue I would rent a car and they would not consider that it should be for free considering they couldn't resolve the issue before. I drop my car to get the scratches removed from the insiry package I purchased. They found other faults with the car that is covered under the insurance. They would not fix the scratches unless I gave the work to them. my insurance company called and asked them questios to which I received an email stating they got the go ahead to fix the items from the insurance company. I did not give them my consent. When I yook my car back the locknut and lock keys are missing and they are stating it was not in the car. I tried calling several times to get an answer and no response. I will not lease from here again. The service seems to me scamish. Lost a customer for lack of customer service. More

4 hours of wasted time went in to have a/c repaired-told them no power to unit-was told had to be put on computer to diagnosis problem-4 hours later i started to question wh went in to have a/c repaired-told them no power to unit-was told had to be put on computer to diagnosis problem-4 hours later i started to question what status of car-was told no power to unit-took them 4 hours to find what i told them up front as starting point-wanted me to authorize more hours and leave overnight -wanted me to rent a car-i live 11/2 hours away-told them to prepare bill and i was out of there More

I won’t go there again, sales and service are unprofessional. They delivered me wrong car, apology and no effort to correct their mistake. The sale representative; told me : I have no time for th unprofessional. They delivered me wrong car, apology and no effort to correct their mistake. The sale representative; told me : I have no time for this, while negotiating to get a new car!! More

2014 LR4 Excellent Service I brought my 2014 Land Rover LR4 in for a full inspection of the vehicle before my warranty ended. Joel (the mechanic) at Budd’s did an amazing job go I brought my 2014 Land Rover LR4 in for a full inspection of the vehicle before my warranty ended. Joel (the mechanic) at Budd’s did an amazing job going over all the vehicles systems and replaced and or repaired all parts covered under my warranty. I have to thank Budd’s Land Rover Jaguar entire staff they have never left me disappointed. And always do there best to help me when I’m at there dealership. Special thanks to Tyler (service rep), and Joel (mechanic) who worked on my vehicle great job!! Thanks again for all you do. Robert D. More

NEW PURCHASE EXCELLENT SALE PERSON, JONATHAN HOUSE, HAVE BEEN DEALING WITH BUDDS, FOR OVER 20 YEARS, ALWAYS BEEN A POSITIVE EXPERIENCE, ORDERED NEW 4 X 4 OVERSIZE EXCELLENT SALE PERSON, JONATHAN HOUSE, HAVE BEEN DEALING WITH BUDDS, FOR OVER 20 YEARS, ALWAYS BEEN A POSITIVE EXPERIENCE, ORDERED NEW 4 X 4 OVERSIZE RANGE ROVER, ARRIVED 2 WEEKS EARLY WHICH WAS GREAT NEWS, WOULD REALLY HIGHLY RECOMMEND BUDDS, OAKVILLE CHEERS, ELEONOR More

Worst new car Sales experience First was delivered the wrong car (lower model) than originally agreed! Secondly delivered the correct car with the wrong wheels (upgraded wheels thi First was delivered the wrong car (lower model) than originally agreed! Secondly delivered the correct car with the wrong wheels (upgraded wheels this time) Failed to admit there mistake and do anything to make the experience better of a new car! Terrible professionalism for such a huge dealer! More

completely satisfied with the service trying to isolate an electrical problem ,... hungry mouse!.. is a complicated procedure, but after a few days, the problem was found and rectified. trying to isolate an electrical problem ,... hungry mouse!.. is a complicated procedure, but after a few days, the problem was found and rectified. a rental car was waiting for me when I arrived, and everything went smoothly.. More

Thirty Years in the Making In a relationship that has spanned 30 years and 8 Jaguars to date, I daresay the team at Budd's Imported Cars must be doing something right. My speci In a relationship that has spanned 30 years and 8 Jaguars to date, I daresay the team at Budd's Imported Cars must be doing something right. My special thanks to Ray Beck, Ian Draper and Terry Budd. More

Excellent Service From reception to delivery of serviced car, Tyler made this an enjoyable and informative experience. As usual, he was very helpful and inspired confid From reception to delivery of serviced car, Tyler made this an enjoyable and informative experience. As usual, he was very helpful and inspired confidence in the service. Rental car was seamless. More

Good service Initially called to book a service appt as alert had come on car, only to be told service is not covered as 1 yr since purchase hasnt passed- that sho Initially called to book a service appt as alert had come on car, only to be told service is not covered as 1 yr since purchase hasnt passed- that should have been communicated at time of booking. Left and rebooked for September. Pulled into service area where 2 employees looked at me and continued chatting however were quick to greet the gentleman who pulled up behind me afterwards. I was finally taken inside and met with annette who was friendly and understanding (as i explained having to leave the first time). She made note that i had to leave soon to pick up my daughter.. the service took less time than expected! So although i wasnt too happy at first.. the actual service and annette helped to turn that around More