Budds' BMW Oakville

Too much focus on coddling, not enough on actual repairs Service at Budd's is always an experience in coddling. Individual drop-off & pick-up, friendly staff who sit with you in comfie chairs to record what Service at Budd's is always an experience in coddling. Individual drop-off & pick-up, friendly staff who sit with you in comfie chairs to record what service work you need done, valets to wash and deliver your car to you right at the door, glimpses into the garage area show shiny white walls and floors that look as clean as clean and tidy as your mother's living room. But, when I needed a rear brake job at an unusually low # of km (61,000), it couldn't be completed within the same day (which left me with the choice of no vehicle or renting a car) and after the work was completed (for a handsome sum), my parking brake no longer worked which was kind of a problem on a manual transmission car. The correction required another two trips to the dealer and the problem was only 'kind of' fixed but I can't take the time for yet another 2 round trips to attempt to fix it again. In my lifetime of vehicles I have dealt with BMW, Audi, Lexus, Toyota, Nissan, Ford and GM dealerships. Toyota remains the clear leader, Ford maintains the (sub)basement and Budd's of BMW is only one flight above Ford. Too many staff focused on coddling, not enough on doing the job right. It's too bad because I love my BMW but would not consider getting another one because of the dealer... More

Recent Visit I had my annual car "checkup" and everything was done in a timely manner. Both shuttle drivers were exceptionally friendly!! I was greeted in a profes I had my annual car "checkup" and everything was done in a timely manner. Both shuttle drivers were exceptionally friendly!! I was greeted in a professional manner by everyone. More

Great Customer Service Turn around time was quick and team was very good and keeping you up to date on status and was in and out of the service call in just over an over, ca Turn around time was quick and team was very good and keeping you up to date on status and was in and out of the service call in just over an over, car cleaned and all. More

serivice was good but issue was not resolved brought in car the third time for the same issue (intermittent internal error message) the team tried to fix but they couldn't and opened a case with brought in car the third time for the same issue (intermittent internal error message) the team tried to fix but they couldn't and opened a case with PUMA Germany. the adviser was professional and helpful. More

Great customer service First time I took my car in, (bought used and was going in for first service as new owner) I wasn’t pleased because my car came back with bad scratche First time I took my car in, (bought used and was going in for first service as new owner) I wasn’t pleased because my car came back with bad scratches on the bumper and back panel. I noticed after I drove off. I was pretty upset and drove back to the dealer and spoke to the service mgr. BUDDS, did make it right without much of a fight and they did an excellent repair job. This most recent service everything went well and no damage to my car. Been to lots of dealers and I think BUDDS oakville is the best (not the cheapest though) in customer service. Overall pretty happy with Budds after the first hiccup, hence the 5 star rating for this most recent service. More

Quality work quickly Enjoyed my visit looking at new bikes while mine was in the service department. All staff were frendly and provided good information on all topics. Enjoyed my visit looking at new bikes while mine was in the service department. All staff were frendly and provided good information on all topics. Staff is well informed and all took the time to answer any questions I had about my bike and/or the new model's. More

Service Alex Hoch handled my service to my BMW 750 he was excellent, asked him to have me finished and out by a certain and he managed to to that with time to Alex Hoch handled my service to my BMW 750 he was excellent, asked him to have me finished and out by a certain and he managed to to that with time to spare. He was professional polite and and explained everything to me so I know what was happening and not left in the dark. Thank you for the great service. More

Regular maintenance Budd's BMW reaches out to schedule an appointment. Offered rides to and from and were informative and courteous throughout. Car was delivered back cle Budd's BMW reaches out to schedule an appointment. Offered rides to and from and were informative and courteous throughout. Car was delivered back cleaned with detailed work order with comments. More

Motorcycle service First experience at Budds. John Park shop manager is full of very useful knowledge and advice. Look forward to many years of service with them First experience at Budds. John Park shop manager is full of very useful knowledge and advice. Look forward to many years of service with them More

Very Professional All in all the service was great, no unexpected expenses, staff was exceptionally helpful and my motorcycle was repaired on time. Thanks to the Mo All in all the service was great, no unexpected expenses, staff was exceptionally helpful and my motorcycle was repaired on time. Thanks to the Motorrad team in Oakville! More