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Budds' BMW Oakville
Oakville, ON
704 Reviews
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704 Reviews of Budds' BMW Oakville
May 14, 2015
The Rich Acosta and Scott Johnson Budds BMW experience is 5* Rich Acosta is the best car sales representative that we have dealt with at any dealership we have visited and purchased from. Rich is knowledgeable, Rich Acosta is the best car sales representative that we have dealt with at any dealership we have visited and purchased from. Rich is knowledgeable, friendly and patient. We never felt pressured. The entire experience was amazing. We had looked at many options at the Toronto Car show. We initially went to a competitor dealership in Burlington (another luxury brand). We were hoping to test drive a model we had seen at the show. After a 45 minutes of waiting around to speak with a sales representative we left frustrated that no one could help us. Our next stop was Budds BMW in Oakville. We were immediately greeted at the door and promptly introduced to Rich. From the moment we met Rich we felt we were important. We test drove the X6 and purchased. We also met Scott Johnson the Sales Manager.. Scott is another reason why we love Budds. He understands customer’s needs, he knows the BMW products, is friendly and patient. He too never pressured us. We were impressed with the high level of integrity of both Rich and Scott. Our first experience purchasing the X6 was the only the beginning of our relationship with Budds. In the past few years in addition to the X6 our family has leased 3 more cars. A 5 series, a 4 series and a 3 series. The same 5 star experience every time! We will continue to be BMW customers as long as Rich Acosta and Scott Johnson are part of the Budds Oakville BMW team. We also will refer our friends and family. More
by KJ
Employees Worked With
Scott Johnson, Rich Acosta
March 20, 2015
very bad In March 2015 I booked 2 times service to my car and both times I was not in the list. They made me a favor pick up my car to job. I don't need a favo In March 2015 I booked 2 times service to my car and both times I was not in the list. They made me a favor pick up my car to job. I don't need a favor, i want to service my car in the time that I booked. Last time I was waiting service for my car all day and nothing was done, because of all workers was busy. They returned my keys with "thank you for visiting us". I got ride at home and back, cap of coffee, they washed my car, but nothing else. I serviced my car there 4 years, but not any more. Each year service becomes worst and worst: Good service for people and bad service for cars. Just show up, More
by arie
Employees Worked With
Not a personal problem. System is bad
February 08, 2015
Rich Acosta Rules! I have never enjoyed picking up a car more than our most recent experience with Rich Acosta! He is very knowledgeable and will find an answer for you I have never enjoyed picking up a car more than our most recent experience with Rich Acosta! He is very knowledgeable and will find an answer for you if he doesn't have one at hand (which is rare). I asked Rich for a couple of unusual details on delivery of my new car and he followed through with no fuss, no mess and no bother! If you need to break up with your old car salesperson, than Rich is the guy to see:) More
by a6a80871
Employees Worked With
Rich Acosta
February 07, 2015
BMW 3 series Great service and always pleasure dealing with Rich. So far we have bought two BMW and dealt with Rich on both sales. His provides outstanding custome Great service and always pleasure dealing with Rich. So far we have bought two BMW and dealt with Rich on both sales. His provides outstanding customer service More
by Asim
Employees Worked With
Rich Acosta
February 01, 2015
2004 dodge 1500 I was very satisfied with the "home" like feeling I had from the moment I entered the establishment from reception to the sales manager and especially I was very satisfied with the "home" like feeling I had from the moment I entered the establishment from reception to the sales manager and especially the knowledge and professionalism of the sales person I dealt with. More
by vbh
Employees Worked With
Larry Domenco
December 10, 2014
Service Mgr.(Reno) made it right ! After having a less than perfect service experience , Reno took it upon himself to set things right ! He gave me a VIP treatment and experience to se After having a less than perfect service experience , Reno took it upon himself to set things right ! He gave me a VIP treatment and experience to set all matters right and I was completely satisfied . I will now nominate Reno to be cloned at Budd's , so that all customers will have the same great service experience that I enjoyed . Thanks Reno, for looking after my needs in such a professional manner ! Rainer Knapp More
by Arkay
Employees Worked With
Reno Parnanzone
October 10, 2014
Worst Service Brought my BMW 328 in for service 3 times for the same problem but they never fixed it, and i was told to take it up with BMW Canada. Brought my BMW 328 in for service 3 times for the same problem but they never fixed it, and i was told to take it up with BMW Canada. More
by Yousifkazandji
Employees Worked With
Rino
September 08, 2014
Great experience dealing with Faisal Faisal was absolutely wonderful to work with. He made every step of ordering my M5 easy and exciting, Faisal went above and beyond to ensure I got all Faisal was absolutely wonderful to work with. He made every step of ordering my M5 easy and exciting, Faisal went above and beyond to ensure I got all of the features I was looking for and kept me in the loop at every stage as the vehicle was being made. After a bad experience at another dealership it was refreshing to deal with Faisal who respected me and didn't treat me like a child looking for a 'joy ride' when I asked to test drive the M5 and M6. He is very professional and knowledgeable and I would highly recommend him to anyone in the market for a BMW. More
by annie.mirza1
Employees Worked With
Faisal Khan
September 02, 2014
Unable to fix electrical problem during warranty period Vehicle brought in for service under warranty for intermittent battery drain rendering it untrustworthy. Dealer was unable to identify or rectify the Vehicle brought in for service under warranty for intermittent battery drain rendering it untrustworthy. Dealer was unable to identify or rectify the problem (despite several visits) which now continues after warranty expiration. BMW Canada views this as a Budds issue and offers no additional support. Budds will not extend or honour the warranty coverage and believes BMW or customer to pay costs. Service managers at Budds are non responsive to calls seeking resolution. More
by mav13
Employees Worked With
Reno Parnanzone., Mike Podsiadio., Ryan May
August 01, 2014
My experience with Faisal was totally professional.Faisal . My experience was so professional with my sales rep. Faisal is a good listener,courteous and made my experience one to remember. I have already recom My experience was so professional with my sales rep. Faisal is a good listener,courteous and made my experience one to remember. I have already recommended him to my friends. I think Budds , have a fine representative in Faisal...he reinstates my faith in true customer service. He is first class in what he does. Congratulations on hiring a fine outstanding young man. More
by janis jenkinson
Employees Worked With
Faisal Khan
