Budds' BMW Oakville

Service advisor Great service, transparent information, on time delivery The only problem was when I’ve been informed that my warranty was expired and it’s not exte Great service, transparent information, on time delivery The only problem was when I’ve been informed that my warranty was expired and it’s not extendable because it has to be extended before the expiration which I was not aware neither been notified. More

Placement of front spoiler Work was excellent. It took a bit longer than originally quoted however, no excess cost was charged for labor, or complimentary car rental. Great de Work was excellent. It took a bit longer than originally quoted however, no excess cost was charged for labor, or complimentary car rental. Great dealership. More

Rude receptionist and difficult service manager & advisor Charges for simple oil change were $30 + Tax higher than price verbally quoted and previously charged. Car was half washed and was covered with mud in Charges for simple oil change were $30 + Tax higher than price verbally quoted and previously charged. Car was half washed and was covered with mud in the front. Service desk receptionist was rude and not very helpful. She just gave me attitude when asked about the higher charges and the dirt on the front of the car. I had to insist that they clean the car. On previous occasion the service manager (Mike) and service advisor (Jenny) were very difficult to deal with and would not take responsibility for problem that happened when the car was in their custody. More

Service from A to Z John Parker, service manager for motorcycles, goes the extra mile by looking after the little things such as washing my bike, draining the carb float John Parker, service manager for motorcycles, goes the extra mile by looking after the little things such as washing my bike, draining the carb float bowls and offering advice. I also appreciate his bike pickup service. More

Customer service was impeccable Thanks to Jeff Budd and Mush for your friendliness, honesty and your commitment. I was able to purchase my X1 at a great price. From speaking on the Thanks to Jeff Budd and Mush for your friendliness, honesty and your commitment. I was able to purchase my X1 at a great price. From speaking on the phone to coming in and doing the paperwork, it seemed so easy and stress free. I've been to other BMW dealers in the GTA but none of them compare to Budds. More

Service on i3 Budd's fixed my i3 (recall and drivetrain errors) over the xmas holidays and Jolene put me in a great loaner (230i) that was perfect for our xmas road Budd's fixed my i3 (recall and drivetrain errors) over the xmas holidays and Jolene put me in a great loaner (230i) that was perfect for our xmas roadtrip! Thank you Jolene! My only two negatives were that my car wasn't fully charged when I picked it up, and so I hooked it up to the DC fast charger on site only to discover too late that it now has an $8 flat fee, which is too expensive if you aren't charging a completely drained battery. Tip for the service dept, you should fully charge every plug-in i-car that you service, it barely costs you anything and is one of those nice touches that every customer will appreciate. Show's you actually care about the coming wave of plug-in BMWs. Pro-tip, you could plug in cars to the L2 units right outside the service doors and pre-heat the cabin in the winter before the customer picks up the car, now that would be a luxury touch, think of the goodwill that would create! More

My overall experience with Jenny Beaudrie Jenny was excellent, she was attentive and thorough dealing with my issue. She listened and assessed my situation with care, she provided me service Jenny was excellent, she was attentive and thorough dealing with my issue. She listened and assessed my situation with care, she provided me service that all advisors should take notice and emulate. Jenny is a valuable asset to your dealership. I will continue to be a customer because of her efforts. With thanks, David Chui More

Great and fast service Went in for the first revision and oil change. Scheduling was easy to do (online) - although the available dates were not great (busy service) Car Went in for the first revision and oil change. Scheduling was easy to do (online) - although the available dates were not great (busy service) Car was washed and interior vacuumed and dusted as well. Staff very friendly. More

Simple and easy financing Had to refinance the “bubble” portion of my purchase. It was quick, professional and painless. Great finance manager at the dealership. Very personabl Had to refinance the “bubble” portion of my purchase. It was quick, professional and painless. Great finance manager at the dealership. Very personable and professional. An absolute pleasure to work with. More

Customer Service Michelle is an excellent representative of this company. She is knowledgeable and informative. Always keeps on top of everything in case anything chan Michelle is an excellent representative of this company. She is knowledgeable and informative. Always keeps on top of everything in case anything changes. I would recommend her to anyone! More