Brimell Toyota

Just picked up a 2024 Highlander Hybrid, great experience , was treated like family. Senior managers definitely care about their staff and customers, it's very apparent. Kudos to the team, keep up the good w , was treated like family. Senior managers definitely care about their staff and customers, it's very apparent. Kudos to the team, keep up the good work. More

We’ve just got our RAV 4 Hybrid, and so excited although we had to lease it and kind expensive. We experienced an excellent service with Monica Cao. She was really trustful, courteous, patient and efficien we had to lease it and kind expensive. We experienced an excellent service with Monica Cao. She was really trustful, courteous, patient and efficient. She did her best to answer our all questions and shortened our waiting time. Wonderful job Monica! Thank you very much! Wishing you and your family have a happiness, health and prosperity for the New Year 2024! Kevin & Mei More

Excellent service & very clean facility ! Very organized and helpful staff ! Angelo’ Montoni is a very honest person ! Very quick response ! Very organized and helpful staff ! Angelo’ Montoni is a very honest person ! Very quick response ! More

Angelo is the best! Took very good care of us for our winter tires! Very grateful for the great service Took very good care of us for our winter tires! Very grateful for the great service More

I met the sales manager Jenny at Brimell Toyota. At that time, I started to inquire about purchasing a new car. Jenny answered all my questions and explained the financial and leasing options for pu At that time, I started to inquire about purchasing a new car. Jenny answered all my questions and explained the financial and leasing options for purchasing a new car in detail. Her professional attitude made me not want to choose another dealers again, I decided to buy two brand new Toyota cars from her that day. 2024 Grand Highlander and 2024 Prius SE. At the same time, Jenny introduced me to a colleague, Harry Li. Harry was very knowledgeable about the performance and functions all of each Toyota cars, like a Toyota encyclopedia. I am very satisfied with Jenny and Harry's service. They answered and solved all my detailed problems. I would recommend them to my friends and family. More

I took my toyota corolla hybrid SE and the experience of purchasing a car from here was so smooth. I would like to thank Mr. Frei Conrad for finding a car that i want as my first car. He was very helpful th purchasing a car from here was so smooth. I would like to thank Mr. Frei Conrad for finding a car that i want as my first car. He was very helpful throughout the entire process. More

I purchased a brand new RAV4 from Brimell Toyota, the salesman (Rakxxxx) provided me with false information about the trim's features. Therefore, I was not satisfied when I received my vehicle with less salesman (Rakxxxx) provided me with false information about the trim's features. Therefore, I was not satisfied when I received my vehicle with less features than I've expected. The dealer refused to correct the salesman's mistake or even compensate me for the error. More

Special thanks to Rajan for all the help he provided, and the terrific customer service. the terrific customer service. More

Do not purchase a car from here. I purchased a 2023 rav4 and it stopped in the middle of the highway and would not start. We went to the dealership and they did not take it seriously I purchased a 2023 rav4 and it stopped in the middle of the highway and would not start. We went to the dealership and they did not take it seriously as a safety issue. We spoke with Ivan Djordjevic, who lost his patience quickly. He condescendingly told us that “you look surprised that the car broke after the first month. It can happen but what do you want from me. It’s not a safety concern because you were in traffic”. He spoke rudely and mocked us for believing that they would help us rectify the issue. He only referred us to the right department after he saw how visibly upset we were. Brimell Toyota has zero concern for customer safety and goes against Toyota Canada’s mission of “helping move you and your loved ones safely”. It’s purely transactional. We have been a customer here for 25 years and come to service our 3 vehicles. We will never come back here for service for our or purchasing a vehicle. Our family and friends will also not be coming here anymore. Thank you Ivan for yelling at us and laughing at our safety concern. More

After seeing my review and concerns The Service Manager called and expressed concern for the service provided at the time of the sale. Has provided all the information regarding servicing of the vehicle. A called and expressed concern for the service provided at the time of the sale. Has provided all the information regarding servicing of the vehicle. As to the detailing of the vehicle Ken has offered to correct the matter and provide a free detailing when I am able to arrange for the vehicle to come by.. Ken and I spoke at length in regards to the quality of the Toyota brand and service provided at the dealership. Being a proud owner of Lexus and Toyota for several years, I look forward to a quality, professional relationship, which I have came accustom to. Thank you Just purchased our pre-owned 2021 RAV 4 TRD PRO. Monica was our sales rep and she made the experience an excellent one. She is professional and courteous. The The delivery coordinator was also helpful. The disappointing part in our experience is the vehicle was not completely detailed and the car fluids were not properly topped up. Kids foot prints were left on the back of the front passenger seat. You would think after spending $50,000 some attention to the vehicles mechanical condition would have happened.by the maintenance staff. I can only expect that the minimum safety inspection was completed. In checking the on screen maintenance the tires are in need of a rotation immediately.. Very disappointing More