Brimell Toyota

Thanks to Jose Banduyang for the help, as well as Service Department Rajan my advisor. Excellent service Department Rajan my advisor. Excellent service More

Great experience and fast processing in buying our brand new car specially to Sir Jose for the assistance in finding our dream car. new car specially to Sir Jose for the assistance in finding our dream car. More

I had my 2025 Tacoma first service on June 11 Everything went well but when I got home I noticed my rear bumper cross member end cap are missing. Both of them. I went straight home when I got t Everything went well but when I got home I noticed my rear bumper cross member end cap are missing. Both of them. I went straight home when I got the truck and the first thing I did was to check for scratches. I had that cap since day 1 been to many car washes, snow storm , rain It would not have come off from the Brimell Toyota to home that easy, unless somebody intentionally took them off. I’m really really surprised someone from Brimell Toyota stole them. They are only $25 on Amazon, but events like these should not happen. They should pay the mechanic well so they don’t have to steal, or don’t hire thieves. I apologize for expressing my experience like this with them More

We were at other dealership, where they were not very transparent about the firm date of delivery Claudette called me and informed me that vehicle is available if you care to visit Brimel Toyota. We visi transparent about the firm date of delivery Claudette called me and informed me that vehicle is available if you care to visit Brimel Toyota. We visited, then everything went smoothly till we finally got the delivery of our vehicle on May 25, 2026. Thank you Claudette and Alex for serving us so nicely More

Amazing experience with Alex, bought our first Toyota EV the BZ with him. Alex is a patient and informative salesperson and did not rush us to purchase. He took the time to introduce the vehicle features an the BZ with him. Alex is a patient and informative salesperson and did not rush us to purchase. He took the time to introduce the vehicle features and answered our questions thoroughly :) the dealership is easy to work with, would go back again! More

I am requesting the return of my deposit, as it has now been more than two weeks and I have yet to receive it. I have been given the runaround—each time I call to ask when I can pick it up, I am transferre been more than two weeks and I have yet to receive it. I have been given the runaround—each time I call to ask when I can pick it up, I am transferred from one department to another without any clear answer. Additionally, when I call back, it seems my number is being recognized and my calls are no longer being answered. This is extremely frustrating and unprofessional. While the salesperson I dealt with was very polite and helpful, management has failed to release my cheque in a timely manner. If I do not receive my deposit by the end of this week, I will have no choice but to pursue further action. More

I just picked up my 2026 Toyota Rav4 and once again had an exceptional experience with my sales representative Toni Chan at Brimell Toyota. Toni exceeded my expectations in every aspect of the process. an exceptional experience with my sales representative Toni Chan at Brimell Toyota. Toni exceeded my expectations in every aspect of the process. He demonstrated deep product knowledge, professionalism and genuine care for customer satisfaction. He took the time to throughly explain all features, options and pricing details, ensure full transparency. At no point di I feel pressured. The entire purchasing process was smooth, efficient and well organized. The delivery day for the new car was wonderful, with a complete workthrough of the vehicle's technology and features. Toni make sure I was fully comfortable before leaving the dealership. I couldn't be happier with my purchase! This was truly a FIVE STAR experience! Toni represents the highest standard of customer service and professionalism, that explains why I have bought three new Toyotas through him. I would absolutely recommend Toni to friends and family! More

Great Price, Great Value and Great People was what drive me to buy at Brimell Great Price! Brimell has the lowest on-line price for a used Toyota Sienna and I have search from Kingston to London and was me to buy at Brimell Great Price! Brimell has the lowest on-line price for a used Toyota Sienna and I have search from Kingston to London and was ready to drive to London just for the price. Great Value! They say "You get what you pay for" but not with Brimell Toyota. I walked in to Brimell Toyota expecting a buy a used Toyota Sienna with a bit higher kilometers just to get a lower price but I walked out buying a new Toyota Sienna for the price lower than a used one from another dealer Great People! Brimell Toyota has Great People and thats what drove me to buy my Toyota Sienna. Dilshad was very helpful with finding me my Toyota Sienna, I told him I was interested in buying the used Toyota Sienna I found on their website but was able to find me a new one. You would see the people skills of Dilshad by listening and understanding my need and setting aside his need to make a sale. I told Dilshad I had a very tight budget and he went back and forth with me and Jenny to accomodate my needs and with both of their help I was able to purchase the protection I need for my vehicle. When I was finaizing my purchase with Shane, although I know they have to push to sell other products, Shane understand the financial limitation that me and my wife agreed and did not feel any pressure to buy other products that came with the car. It was the end of the month so while other dealers would push to have the vehicle sold, Dilshad set that aside to accomodate me in delaying the pick up of the car so that my daughter can still use our SUV that is being traded for her road test. On the day of the delivery Dilshad was suppose to attend his son's ball game but because of unforeseen events he had to cancel last minute just to make sure there are no incovenience on my part during the delivery. You can see Brimell Toyota has great people because while Dilshad was away to have the transfer of plate processed, I had a small chat with two guys a few desk away from where Dilshad was. I told them that although I was happy with my purchase the other dealer had a higher appraisal for my trade in, they took the time to expalin why the value was different. It was great feeling that although they were not the sale associate that I was dealing with they took the time to explain to me the reason behind my trade which made the total experience excellent. I think their name is Jose and Arjie, I did not get their name but saw it on the website. My Toyota Sienna was our 5th car but it was the first time I did not felt pressured buying the car and the overall experience in dealing with Dilshad first and foremost, Jenny, Shane, Jose and Arjie was out of this world. Because of them I could say Brimell Toyota has Great Price, Great Value and Great People More

Big thanks to sir Arjie Hisoler brand ambassador of toyota Brimell for the smooth transaction, we highly recommend sir Arjie for those who will purchase their future dream car.⭐️⭐️⭐️⭐️⭐️ toyota Brimell for the smooth transaction, we highly recommend sir Arjie for those who will purchase their future dream car.⭐️⭐️⭐️⭐️⭐️ More

Right after bringing my car in for an airbag recall on June 18th, 2024, I noticed fresh scratches and a chip down to the bare metal on the driver’s side mirror. These marks were clearly not there before, June 18th, 2024, I noticed fresh scratches and a chip down to the bare metal on the driver’s side mirror. These marks were clearly not there before, which is confirmed by the photos taken by the dealership prior to service. Based on the location and type of damage, I suspect it may have been caused by a tool, jack handle, or contact with a hoist while the door was open during servicing. I spoke with a Toyota representative named MATHEW JOHN, who told me he couldn’t provide a receipt or work order because of a “coincidental computer glitch.” As a result, I now have no documentation showing the recall work was even completed. He assured me that he would order a color-matched paint pen, provide the missing paperwork, and contact me once the repair could be done. That never happened. I followed up multiple times by phone and email — all of which were ignored. Eventually, I gave up. I didn’t have the time or energy to keep chasing down a response from a team that clearly didn’t care. It’s incredibly disappointing to be treated this way by a dealership I once trusted. Sadly, due to this dishonest and unprofessional behavior, I will not be returning. More