Brimell Toyota

I had an extremely disappointing experience at Brimell Toyota while trying to purchase a 2025 Toyota RAV4 XLE Premium Hybrid. My sales representative, Mr. Koku, was unprofessional, unresponsive, and dismi Toyota while trying to purchase a 2025 Toyota RAV4 XLE Premium Hybrid. My sales representative, Mr. Koku, was unprofessional, unresponsive, and dismissive throughout the entire process, making it one of the worst car-buying experiences I've ever had.
 I visited the dealership based on a friend's referral, who purchased a 2024 RAV4 three months ago. While he initially recommended the dealership, he later shared that even he had faced challenges during his car delivery process. From the beginning, communication with Mr. Koku was frustrating. Despite my requests to visit the dealership one evening to discuss my requirements and financing options, I had to follow up multiple times to confirm a meeting.
 When I visited Brimell Toyota with my friend, I explained to Mr. Koku that my top priority was a black 2025 RAV4 XLE Premium Hybrid due to my personal preference for black cars. As alternatives, I mentioned the Blueprint or Ruby Flare Pearl colors. He said he had a Ruby Flare Pearl RAV4 XLE Premium Hybrid available for immediate delivery and offered several other options that didn’t meet my preferences. I requested 1–2 days to make a decision and asked him to check again for a black car in the meantime.
 Three days later, I called him to follow up and was told he couldn’t find a black car. Reluctantly, I decided to compromise on the Ruby Flare Pearl color and scheduled an appointment to finalize the deal. During the conversation, he mentioned that the car came with additional options like the ECP Platinum Plan Service Agreement, rust protection, and tints, which I hadn’t requested.
 However, when I arrived for the appointment, things took a turn for the worse. He added more addons, labeling them “mandatory,” which I declined. I also inquired about benefits as a referral and an existing Toyota owner, to which he replied, “Allotting you a car is one big favor.” This was shocking—how can a salesperson treat a customer as though they are doing them a favor?
 After negotiations, I agreed to proceed with the purchase. When I asked to see the car, he revealed it wasn’t available and would arrive only by the end of December. This was contradictory to his earlier claim of immediate availability—a clear case of miscommunication. He then offered me a RAV4 Limited Hybrid in the same Ruby Flare Pearl color, which was above my budget and preferences. Despite my hesitation, he convinced me with a seemingly better deal. I paid a $1,000 token amount and submitted a credit application.
 Throughout this process, Koku was unresponsive, often requiring 2–3 calls or messages before replying hours later. On the day after submitting my application, I learned my financing through Toyota Financial Services was declined. He suggested applying through a bank, but this resulted in three additional hard inquiries on my credit report as he applied through three banks. The approved bank offered an interest rate 6% higher than Toyota Financial Services and a shorter 5-year term, which I declined. I informed him I would drop my plans and pursue alternatives.
 What followed was appalling. Koku ended the call abruptly and sarcastically remarked, “Are you going to come in your new RAV4 to collect the cheque?” This unprofessional comment during an already stressful situation was unacceptable.
 When the time came to collect my refund, Koku was unreachable. After half a day of trying, I called the dealership, only to learn he had left his job at Brimell Toyota without informing me. I was passed around between staff and managers, with no clarity on my refund status. Days of follow-ups later, the finance manager, who was also rude, finally confirmed my cheque was ready.
 The only positive part of this experience was the person who handed me the cheque, who kindly offered me tea or coffee as it was cold outside. Overall, this experience was a nightmare. From false promises and miscommunication to unprofessional behavior More

May 1,2024 This time (my second time at Brimell) I had an appointment 1:15PM; though, i came early, I was welcomed to drive my car inside; Cat, as usual was very accommodating with a smile; she sent me to Ve appointment 1:15PM; though, i came early, I was welcomed to drive my car inside; Cat, as usual was very accommodating with a smile; she sent me to Vejay,,, and the process began;while waiting and watching the very educational car care tips,,, a kind and beautiful lady came, introduced herself; her name is Stephany; she was asking if i am okay, happy with the Brimell service staff; and if i am happy with my car; and some fun staff; she asked me who my service advisor, and i said it's Vejay; she said "oh! Vejay is awesome!" and i definitely agreed to her; my car was done (tire swap and oil change and "multi point inspection" done),,, thank you so much to Philip Sojor and Varun Gopinath and SA Vejay Saniasy for the wonderful team work! I am so happy i changed my car service location to yours! and oh! Vejay even made my day! he gave this elderly lady a discount of $30 on my bill! THANK YOU BRIMELL TEAM !!! I shall positively recommend Brimell as whole! More

Very good customer service. Got my RAV4 LE in just 2 days.Mr Ahmed Hassan is the best representative ever seen.Must consider here if you planning a Toyota and also ask for Mr Ahm Got my RAV4 LE in just 2 days.Mr Ahmed Hassan is the best representative ever seen.Must consider here if you planning a Toyota and also ask for Mr Ahmed Hassan More

Great staffs with excellent service. Vijay has been amazing in providing a welcoming greeting, service and support. Love the service Brimell Toyota provides. Keep up the great work Vijay has been amazing in providing a welcoming greeting, service and support. Love the service Brimell Toyota provides. Keep up the great work team. More

Just picked up a 2024 Highlander Hybrid, great experience , was treated like family. Senior managers definitely care about their staff and customers, it's very apparent. Kudos to the team, keep up the good w , was treated like family. Senior managers definitely care about their staff and customers, it's very apparent. Kudos to the team, keep up the good work. More

We’ve just got our RAV 4 Hybrid, and so excited although we had to lease it and kind expensive. We experienced an excellent service with Monica Cao. She was really trustful, courteous, patient and efficien we had to lease it and kind expensive. We experienced an excellent service with Monica Cao. She was really trustful, courteous, patient and efficient. She did her best to answer our all questions and shortened our waiting time. Wonderful job Monica! Thank you very much! Wishing you and your family have a happiness, health and prosperity for the New Year 2024! Kevin & Mei More

Excellent service & very clean facility ! Very organized and helpful staff ! Angelo’ Montoni is a very honest person ! Very quick response ! Very organized and helpful staff ! Angelo’ Montoni is a very honest person ! Very quick response ! More

Angelo is the best! Took very good care of us for our winter tires! Very grateful for the great service Took very good care of us for our winter tires! Very grateful for the great service More

I met the sales manager Jenny at Brimell Toyota. At that time, I started to inquire about purchasing a new car. Jenny answered all my questions and explained the financial and leasing options for pu At that time, I started to inquire about purchasing a new car. Jenny answered all my questions and explained the financial and leasing options for purchasing a new car in detail. Her professional attitude made me not want to choose another dealers again, I decided to buy two brand new Toyota cars from her that day. 2024 Grand Highlander and 2024 Prius SE. At the same time, Jenny introduced me to a colleague, Harry Li. Harry was very knowledgeable about the performance and functions all of each Toyota cars, like a Toyota encyclopedia. I am very satisfied with Jenny and Harry's service. They answered and solved all my detailed problems. I would recommend them to my friends and family. More

I took my toyota corolla hybrid SE and the experience of purchasing a car from here was so smooth. I would like to thank Mr. Frei Conrad for finding a car that i want as my first car. He was very helpful th purchasing a car from here was so smooth. I would like to thank Mr. Frei Conrad for finding a car that i want as my first car. He was very helpful throughout the entire process. More