Brian Jessel BMW

READ THIS! To be crystal clear, I was not solicited to write this review. There was no incentive, no pleading and nothing forced. I share this purely because To be crystal clear, I was not solicited to write this review. There was no incentive, no pleading and nothing forced. I share this purely because this was one of the best experiences I've ever had purchasing a vehicle. Often, this is an emotional thing to do. Consumer feel that we "win" when we get a deal. While I did feel as though I received a very good product for the negotiated price, it was really the incredible candor, professionalism, genuine approach and to-the-point comfortable discussion that was the difference maker. I've purchased 20 cars of various makes and models. The experiences are varied, but often similar in cadence and approach. What Valentino Almeida did was break the mould of my past. I would NOT HESITATE to suggest you speak to this gentleman with any of your BMW needs. Even if you are not purchasing a vehicle, I suspect you will find him to be a man of upstanding character and a tremendous customer facing brand ambassador for Brian Jessell. All too often, the public is wary of sales individuals or product consultants. This fear comes down to angst in the process and an incentivized approach by the representative. You will not find this at Brian Jessell and particularly not with Valentino. Responsive, kind and clearly committed to making the experience count for you while also articulating clearly what he can and cannot do relative to making it happen for you. To Val, Colin and Neeraj - From start you finish, you all illustrated why purchasing a luxury brand vehicle comes with luxury service. Consummate professionals, all of you. Upon departing, Val presented me with a BMW gift box and Neeraj handed me his card stating - anything you need, just call! This might seem simple and obvious, but the little things matter...as they say. Cheers More

Very efficient and professional , always keep informed, waiting lounge very comfortable and clean, good coffee waiting lounge very comfortable and clean, good coffee More

Our service advisor provided exceptional customer service when we required repair for a flat and damaged tire. He was highly efficient and an excellent communicator. when we required repair for a flat and damaged tire. He was highly efficient and an excellent communicator. More

I have found the service department to be excellent on what they deliver as a dealer what they deliver as a dealer More

I have had outstanding customer service from the service dept. The valet service from Dawn and Aleta is always excellent! They both go above and beyond to accommodate my schedule. dept. The valet service from Dawn and Aleta is always excellent! They both go above and beyond to accommodate my schedule. More

Very well managed,very clean. Delivered at the time when quoted. Car was in very clean state when delivered after the service Delivered at the time when quoted. Car was in very clean state when delivered after the service More

It was a perfect service what I was looking for. I strongly recommend to ask Brian Jessel any maintenances. I strongly recommend to ask Brian Jessel any maintenances. More

Absolutely a first class experience. Efficient team looked after me. Solution to the service issue was discovered and effected very quickly. Efficient team looked after me. Solution to the service issue was discovered and effected very quickly. More

This is my first purchase from this dealer and I am more than satisfied with the team especially Cary Lau. The streamline service from order to purchase and pick up including service options and insurance i than satisfied with the team especially Cary Lau. The streamline service from order to purchase and pick up including service options and insurance is also very impressive. More

It was a great experience for buying a new car, thank you for great service for great service More