Brian Jessel BMW

Brian Jessel BMW is the only dealership I would ever buy a car from. From the minute you enter this dealership your first class experience to buying a new car happens. Cary Lau is the best he understands yo a car from. From the minute you enter this dealership your first class experience to buying a new car happens. Cary Lau is the best he understands your needs and is so informative!! More

I recently purchased a new BMW X3 from Cary Lau at Brian Jessel BMW, and this was actually the second vehicle I’ve bought from him. The fact that I returned to Cary for my second BMW says everything abou Jessel BMW, and this was actually the second vehicle I’ve bought from him. The fact that I returned to Cary for my second BMW says everything about the level of service he provides. He is consistently professional, knowledgeable, and easy to work with. He made the entire process for my new X3 smooth and stress-free, just like he did the first time around. Cary truly cares about the customer experience, from the initial walkthrough to the final delivery and follow-up. If you looking for a BMW, I can’t recommend Cary and the team at Brian Jessel BMW highly enough. Thanks again, Cary, for another great experience! More

Had a great experience with our new x3 all thanks to the amazing service from Cary Lau. He made it memorable and very easy! amazing service from Cary Lau. He made it memorable and very easy! More

Happy with the new car and the amazing service that Cary Lau provided throughout the entire process! Lau provided throughout the entire process! More

I am the proud and happy new owner of a 2026 BMW 540i Legacy Edition. My sales associate, Cary Lau, from Brian Jessel BMW, worked with me every step of the way at a distance via text messages and emails- Legacy Edition. My sales associate, Cary Lau, from Brian Jessel BMW, worked with me every step of the way at a distance via text messages and emails--no need to make any special trips to the dealership except to receive the car. Cary was especially responsive to my questions and helped me get the best deal possible. I could not ask for a better sales associalte and a better purchase experience. Brave Cqary and bravo Briann Jessel BMW. More

Cary Lau has been someone that we have dealt with for many years. We recently sold our 2021 BMW to purchase a bigger X3 and all done in a professional and well versed manner. He listens to your needs a many years. We recently sold our 2021 BMW to purchase a bigger X3 and all done in a professional and well versed manner. He listens to your needs and accommodates to make the purchase and sale work for us. We continue to deal with Brian Jessel specifically with Cary as there are other BMW dealerships closer to where I live. Loving the car so far!! More

Ali Fasaei was friendly & honest during our negotiations and I am very happy with my CPO 2023 X5 45e PHEV. Can recommend his services if one is looking for a CPO BMW. and I am very happy with my CPO 2023 X5 45e PHEV. Can recommend his services if one is looking for a CPO BMW. More

Picked up my new car 2 months earlier than expected. Cary did a good job. Wife is happy with the new car and thanks Cary for doing a wonderful job. Like they always say, " Happy wife Happy life"........ Cary did a good job. Wife is happy with the new car and thanks Cary for doing a wonderful job. Like they always say, " Happy wife Happy life"..................lol More

I just picked up my car yesterday and wanted to say thank you to Cary Lau for such a great experience! He understood exactly what I was looking for, worked hard to get me the best deal, and made everything q you to Cary Lau for such a great experience! He understood exactly what I was looking for, worked hard to get me the best deal, and made everything quick and easy. Friendly and professional throughout More

I bought a 2019 330i with 52k km, fully inspected and cleared by Brian Jessel. There was a previous issue with the CEL and fuel tank breather, which was serviced before I bought the car. Less than a mont cleared by Brian Jessel. There was a previous issue with the CEL and fuel tank breather, which was serviced before I bought the car. Less than a month into my purchase, the CEL came back and I took the car here for a diagnostic. I also wanted to get 2 other very minor issues checked (both of which I have resolved myself), and they wanted to charge me the standard diag fee (around $300) for each issue. At this point I was already skeptical of this place. Obviously I declined and only wanted to get the CEL done and paid the money. I told the dealership about the previous service history with the fuel tank breather, suggesting that it was the same issue. My service advisor Jonathan, the same one that was in charge of the service before I got the car, insisted that it was not. I trusted him and went ahead with diagnosis, and they suggested me to replace the evap line, quoting a $650 price tag. Unconvinced by this price tag, I took my car to a high-end BMW specializing shop and had the job done for less than $350. The CEL is unresolved. I took my car into that same shop for another diagnostic, which btw, is around $100 cheaper than Brian Jessel. They found an issue with the same fuel tank breather, swapped it out on the same day, and the CEL was resolved. I quickly called Brian Jessel for a refund of the diagnostic fee, which I think is perfectly reasonable given the circumstances of the situation. My service advisor Jonathan initially declined my request, and began to question why I did not continue my services with them, which is highly obvious from their incompetence and uncompetitive rates. He told me his manager would discuss further with me. I have not gotten a call from his manager, and got ghosted by Jonathan when I asked his manager to call me again. Brian Jessel has costed me around $1100 altogether. They charged me for an ineffective diagnosis and led me to pay for an evap line service that I may not have needed. I could've had this dealt with for around $500 had I just taken my car to the indie shop in the first place. This is a case of either dishonesty or incompetence from Brian Jessel, not to mention their unfriendly service and highly uncompetitive rates. You can find an indie shop that will treat you much better for half the price. More