Brian Cullen Motors

I have purchased 3 vehicles for Cullen's. Buying experience was very good. Sadly, Customer service is hit and miss. No friendly good morning, good day or how can I help you if calling in with Buying experience was very good. Sadly, Customer service is hit and miss. No friendly good morning, good day or how can I help you if calling in with a simple question. if you have to leave a message asking for a returned call - Good luck. After no return call back from an advisor twice; I have decided this dealership doesn't need my money. Its great to make the sale but its all the true customer service that will make the difference for any business. More

Thank you, Kimberly Ferraro for your fast, honest, friendly service. Your experience and expertise were valuable for making my experience the best possible. I am so appreciative of all your hard wor friendly service. Your experience and expertise were valuable for making my experience the best possible. I am so appreciative of all your hard work!! More

Absolutely terrible experience. It's clear that the only thing that matters here is the sale. Once they have your money, you can forget about customer service. They do not care abou It's clear that the only thing that matters here is the sale. Once they have your money, you can forget about customer service. They do not care about their customers at all. I would not recommend this dealership to anyone. Look elsewhere if you want to be treated with respect. More

Seen a Equinox on different site and it brought me to Brian Cullen Motors, I inquire about a 2019 Equinox I did it around 11 pm, Tuesday, got a email the next morning, from Dave Prosser, we did a test Brian Cullen Motors, I inquire about a 2019 Equinox I did it around 11 pm, Tuesday, got a email the next morning, from Dave Prosser, we did a test drive on Thursday afternoon, loved the SUV, today April 8, went to pick up are new SUV we had a 2011, Equinox the newer one has a Navigation More

Brian Cullen Motors, located at 386 Ontario St in St. Catharines, offers a range of sales and service options. Rick Bradley stands out for their exceptional service, making the car-buying process smooth Catharines, offers a range of sales and service options. Rick Bradley stands out for their exceptional service, making the car-buying process smooth and enjoyable. Notably, Brian and Jordan Cain efficiently facilitated the repair of my car with Nissan St. Catharines, demonstrating excellent communication and processing. Their provision of a rental car during the repair period was greatly appreciated, showcasing their commitment to customer satisfaction. If you're looking for reliable and personable representatives and a dealership that goes the extra mile, Rick and Jordan at Brian Cullen Motors are highly recommended More

We recently purchased a vehicle from Brian Cullens. Our sales representative John Gatt was very informative and made us feel like it really mattered to him that we were satisfied and Happy with our pu Our sales representative John Gatt was very informative and made us feel like it really mattered to him that we were satisfied and Happy with our purchase., which we are. Thanks so much John More

Steve Szabo and his crew made the car look like new after the accident. Would recommend this body shop for quick excellent repairs the accident. Would recommend this body shop for quick excellent repairs More

I recently purchased a used Honda Odyssey from Brian Cullen Motors and had a fantastic experience. Dave Prosser was the salesman who looked after me and was exceptional to deal with; he was professiona Cullen Motors and had a fantastic experience. Dave Prosser was the salesman who looked after me and was exceptional to deal with; he was professional, honest and very responsive each time I reached out to him. He made the process quick and easy....and I got a great deal! More

Brian Cullen dealership is in my opinion the worst GM dealership. They don’t return emails or calls unless they can make a buck . I’ve emailed them several times to trade purchase vehicles but I guess it dealership. They don’t return emails or calls unless they can make a buck . I’ve emailed them several times to trade purchase vehicles but I guess it wasn’t in their favour so they decided not to return my emails. More

I must share my recent experience with Brain Cullen, which has left me profoundly disappointed and offended by their complete lack of professionalism and customer care. Yesterday, I called the busine which has left me profoundly disappointed and offended by their complete lack of professionalism and customer care. Yesterday, I called the business manager to arrange an appointment for today to the refund of my deposit. The business manager confirmed that anytime after 9:15 am would be suitable. Armed with this assurance, I arrived at the dealership's parking lot this morning, expecting a smooth and straightforward process. Unfortunately, what awaited me was a nightmarish sequence of events. Upon arrival, a salesperson approached me, delivering the news that I couldn't get my deposit back today and would have to return tomorrow because the business manager was absent. This announcement came without any apologies. Naturally, I questioned why the dealership hadn't notified me of this change before my arrival. The response from the salesperson was dishearteningly dismissive, asking, "What can I do?" Seeking answers, I decided to enter the dealership to speak with an employee at the front desk. However, before I could do so, the same salesperson intercepted me once again, demanding to know the reason for my dissatisfaction. I calmly explained my frustration with their unprofessional handling of the situation. In an astonishing and unprofessional display, the salesperson loudly yelled, "Fine, I'm refunding your deposit!" This outburst was not only offensive but also a stark example of their utter lack of professionalism and customer service. My experience at this dealer has been marred by this shocking episode, leaving me deeply offended and appalled. The behavior I encountered is inexcusable, and no customer should be subjected to such treatment. More