Brasso Nissan Ltd

sevice Service department was very helpful, friendly and gave fast service. For me it was very much appreciated. Since purchasing my car here everyone has be Service department was very helpful, friendly and gave fast service. For me it was very much appreciated. Since purchasing my car here everyone has been very very great More

Dont waste your time. Had some interaction with Jomana at Brasso. She was rude and condescending . Rather than resolving issues she just hangs up on you.Highly unprofession Had some interaction with Jomana at Brasso. She was rude and condescending . Rather than resolving issues she just hangs up on you.Highly unprofessional. Shocking how people like this can represent companies and get away with keeping their job. More

Fender bender I have always been very pleased with this dealership through all my dealings with them (three different cars) BUT after a fender bender a few weeks ag I have always been very pleased with this dealership through all my dealings with them (three different cars) BUT after a fender bender a few weeks ago manager Chi in the service department went WAY above and beyond my expectations in getting my car fixed! I can't thank him enough! Everyone was so helpful.... More

First Class Service! I am very pleased with the level of service that was provided by Brasso Nissan! The sales person (Dan Mathison) was awesome! He was knowledgeable, I am very pleased with the level of service that was provided by Brasso Nissan! The sales person (Dan Mathison) was awesome! He was knowledgeable, attentive, and very professional! After my test drive, there were a couple of issues that required attention and they were all taken care of before purchase/pick-up. At that time, Cameron Howell (Delivery specialist) was very thorough in explaining all the functions inside/outside the Murano. He was very sharp & detailed! Finally, Rob Wicha (Parts specialist) was very professional & instrumental in supplying new Michelin X-Ice snow tires. Overall, the staff were very professional, caring, and generally concerned that my experience was a good one. Bravo Brasso!!! Brasso has gone above and beyond to make things right. I would highly recommend them to anyone who wants to buy a Nissan. The product is great and the staff worked together well to make this a good experience. More

Top World Class service! First I received honest advice with regard to my trade in car. Then I was listened to what I want, and although that model Nissan Juke SV FWD was not First I received honest advice with regard to my trade in car. Then I was listened to what I want, and although that model Nissan Juke SV FWD was not in stock, the sale specialist tried hard and found the model elsewhere, and in a couple days I had it for a very good price. The technician made a comprehensive and quick tour of functionality. And the overall atmosphere is civilized, professional and human. Their ad says 'every customer is treated as a VIP' and that is true. More

Thank you Team Brasso!! Dear members of Team Brasso, I am writing to thank you for the care and attention that you provided to me throughout the process of buying my firs Dear members of Team Brasso, I am writing to thank you for the care and attention that you provided to me throughout the process of buying my first new Nissan. Recently deciding to buy a vehicle after having leased for many years, I was now in the market for a new car. I travel approximately 90 km daily for work and was concerned about what type of vehicle would best suit my needs throughout the year and provide the best fuel efficiency. My sales representative, Gina and I went out to test-drive the Micra. She suggested going on the Deerfoot, as she realized that this would be a large part of my daily commute and that I should probably get a sense of how it handles at higher speeds. I was amazed at how easily I could maneuver and did not feel like I was in a “small” car. She was extremely knowledgeable about the features and benefits of the Micra and was easy to talk to. She was friendly and helped me to feel at ease. Another knowledgeable professional at Brasso Nissan was Kyle, the Delivery Specialist. Kyle, thank you so much for explaining ALL of the features of the Micra, especially the newer technology that I had yet to encounter with my previous vehicles. I was also pleasantly surprised to find out that Brasso Nissan offers Q & A seminars throughout the year. This is a unique perk at Brasso, as I had never known about or heard of this type of service at other dealerships. I plan on taking advantage of these information sessions. Finance Manager, Serge and Finance Director, Jomana were great! In the past, I have always felt anxious about this part of the process. They were very clear and willing to respond to my many questions regarding financing and insurance. They also ensured that I felt comfortable with each and every decision that I was making. From the receptionist to the various other members of the team, everyone was quick to offer a smile and made sure that I was taken care of. THANK YOU ALL! Wishing you continued success and look forward to seeing you at my first service appointment! Regards, Rhonda B. Calgary, AB More

Good service I went this dealership for few issues that rattle, tremble & shaking etc. First time, I visited to find tremble noise from the back of my '14 Pathfi I went this dealership for few issues that rattle, tremble & shaking etc. First time, I visited to find tremble noise from the back of my '14 Pathfinder, was fixed within a day that I was happy with it. So, I came back for the dealership another complaint that a rattle noise from the seat belt buckle left side in 2nd row, was scheduled & ready to replace the part, so I left my vehicle & waited. It took reasonable hour & drove out home. I picked up my kids who sat on the side where was fixed said that buckle didn't work. I called the dealer told that come back in. The service advisor was Ryan Long told me that wait for an hour if I could then he could switch over the part from a new unit to my vehicle. I didn't expect that he would because it was "Family Day" which was holiday & spent almost half of it. Then I was able to carry all my family to restaurant. Thank you, Ryan! More

Worst Company EVER!!!! WORST SERVICE EVER!!! I bought a 2013 Altima in Sept. 2012. The car has been back in for a million issues. Biggest one is Passenger air bag light r WORST SERVICE EVER!!! I bought a 2013 Altima in Sept. 2012. The car has been back in for a million issues. Biggest one is Passenger air bag light randomly turns on when there is an adult sitting in the seat. The excuses I've gotten have been 1. person doesn't sit properly, 2. they cannot duplicate the problem so it is ok, 3. the person doesn't weigh enough (my 190+lbs brother has sat in it when the light came on) . I've complained to Nissan Canada even so the car again went in for service on the issue. It was in the shop for 9 days. When I got it back, they said they ran every test it meets the manufacturers designed specs yet the light still comes on randomly. This is a huge safety issue and I am now forced to basically drive it without any passengers. I do have to add that dealing with the General Manager (Kirby), it seemed like he was trying to help address the issue but there still has been no resolution. I will never again buy a Nissan. And I will do anything to make sure my friends/family stay away from Nissan!!! More

I am extremely disappointed and frustrated with the service I received this past week at Brasso Nissan. I purchased my vehicle off of my parents a year ago, and they have been taking it to Brasso Nissa service I received this past week at Brasso Nissan. I purchased my vehicle off of my parents a year ago, and they have been taking it to Brasso Nissan for many years and told me that they always receive good service. This was not the case for me. I had an appointment for Monday, November 25th for an oil change, tire rotation, and a vibration noise that my alternator was making. I went to take the vehicle in on Saturday, and it would not start so I had it towed. The AMA representative informed me that he thought it was an alternator issue. I called first thing on Monday morning to ensure the contact information was up to date, and to let the service receptionist know that the car had been towed. I informed her that my dashboard lights had also been dimming/going off while I was driving. I received a call from Chi at around 11am this morning asking me about the ‘brake’ issue I was having, which I informed him was not a brake issue, it was a vibrating noise my car was making when I went to stop and applied the brakes, and when I was in park with the vehicle running. He asked me when I needed my car back, and I said my appointment was for today and that I assumed (provided there was no real issue) that I would have it back by the end of the day. At 4pm Monday I hadn’t heard anything. I called and was transferred to Chi, where he told me that they “fell behind” and hadn’t had a chance to look at my vehicle. He apologized and told me that this doesn’t happen often, but couldn’t tell me when they were going to look at my vehicle. I was frustrated that no one had called me to let me know this because I was now without a car for the evening. He did not offer me a loaner vehicle, so I had to ask if I could have one, but wasn’t able to get a ride that evening because I had no time to arrange one. On Tuesday, November 26th at 11am, I called for an update on my car. I was transferred to Chi and left a voicemail. He called me back within 10 minutes and was telling me they examined my brakes and that there were no issues, which I then said I told him I wasn’t having issues with my brakes (as I had mentioned yesterday). He then explained the issue with the battery/alternator. I then asked “Are you recommending that I get a new alternator?”, as he wasn’t telling me what needed to be done, only explaining the issue. He replied by saying “Ya, if you want your car to start”. So I received the pricing on the alternator, and asked him to order one. He said it would be in by tomorrow (Wednesday) and that I would have my car then. He apologized again for not getting to my car on Monday when my appointment was scheduled. I said I was disappointed as my parents never had an issue, and that I wasn’t sure why this wasn’t communicated to me. I asked if I could get a loaner vehicle, and I was able to pick it up that evening. On Wednesday, November 27th at 3:45pm I had not heard anything about my vehicle, so I called and asked to speak to Chi. He told me that my vehicle wouldn’t be ready until tomorrow (Thursday). I told him that he told me that I wasn’t getting it today, and he said he thought he said Thursday. He then said he didn’t even know if the part was in, so he checked and sure enough it had arrived. So my part was there, my car had been there since Saturday, I had an appointment on Monday, and it was the end of the day Wednesday, and nothing had been completed on my car. I then called back immediately and asked to speak with the service manager (whom I believe is David Kennedy and is on this email). I politely explained my situation with him, told him I was frustrated, and he got my contact information, didn’t offer any sort of apology for the situation, said he would talk to Chi and try to “expedite the situation” and get back to me. Now it is Thursday, November 28th at 10:30am and I still haven’t heard back from the Service Manager or Chi. I called and asked to speak with the service manager again. He explained that he had talked to Chi and that Chi said he was going to update me, so he put me on hold and came back with Chi on speaker phone. I was calling the service manager because I wasn’t happy with Chi, and I wanted some sort of assistance. It was awkward and uncomfortable to all of a sudden be put on speaker phone with him. Chi told me that they were working on my vehicle and that it would be done by noon. He apologized and said he would offer me a complimentary oil change. Please note that Chi was always polite in dealing with me, he did apologize (not sure what for exactly), but at the end of the day he wasn’t doing anything. He didn’t follow through on his word, my vehicle was never a priority, and I was never called with an update on my vehicle. I was given empty apologies from Chi, zero apologies or even a hint of care from the Service Manager, and no sign of trying to rectify the situation or ensure that I would return as a longstanding customer. I was the one calling every time to get information. There was zero communication on Brasso’s end. I never asked for any compensation, I was never rude or impolite when dealing with staff. I was trying to express my frustrations in a professional matter. I was treated unfairly and poorly, and I think that was impart because I am a young (26 years old) female, which I mentioned to the Service Manager. I would like to say that Lauren, the service receptionist there when I was picking up my vehicle, was the best part of my whole experience. She went through my bill with me, explained everything, was knowledgeable, patient and friendly. I am completely unsatisfied with how I was treated. I was given the runaround all week by the so called “#1 service in Canada” dealership. I expect this kind of treatment at a random mechanic shop, not from a dealership with this kind of reputation. I would rate you the WORST service in Canada. Giving me a complimentary oil change is hardly anything given the complete lack of service I received all week. I previously owned an Altima and took it to Sunridge Nissan and Fish Creek Nissan and never received this kind of service. More

Went to brasso nissan because they had a good price on the vehicle I was interested in. Made the purchase. When it came to signing the bill of sale the finance manager Stephan tried to sneak in $3200!!! I the vehicle I was interested in. Made the purchase. When it came to signing the bill of sale the finance manager Stephan tried to sneak in $3200!!! In optional loan protection. I call him on it and he back pedals like slimy car salesman do. He shreds that bill of sale then writes up another one with a $500 admin fee that was not on the first one! I call him on it again and he says it was supposed to be on the first one he forgot! I threaten to talk to his boss and he swears its a non negoitable charge. On top of that he tries to sign me on a higher interest rate than we agreed on. xxx! Easily the worst dealership I have ever been to and I've been to many. Do NOT go their they will try to scam you any way they can. And they had me waiting over an hour for signin and vehicle pickup. Seriously a shady, slimy dealership don't waste your time cause they'll steal from you. More