Boyer Kia Belleville

The service department is seriously lacking with their incompetent mechanics and horrible customer service. I took my vehicle in for a check engine light. When they ran diagnostics, I was told it was my c incompetent mechanics and horrible customer service. I took my vehicle in for a check engine light. When they ran diagnostics, I was told it was my coolant sensor. Had that part fixed only to have the check engine light come on the next day. Went back to the dealership where they did another diagnostic test. This time is was saying that the whole intergrated thermal management module was in need or replacement. When asked why this issue wasn't dealt with originally, I was told it's like when you have a cold but it turns out to be a chest infection. xxx??? You find out what it actually is by running diagnostics, which is why I brought my vehicle in in the first place. So now I am out over $600 by fixing the coolant senor, which I am not even sure was the issue in the first place! The Service Manager Daniel told me it was just a coincidence that the very next day, the next time I turned on my car, the check engine light came on for this new issue. He argued with me that the "number are different" so even though these two systems work together, it's just a coincidence that right after I had one part fixed the other part broke. I feel scammed. How am I supposed to trust this? They even held my keys until I paid the new charge of $170 to run diagnostics on the vehicle again, even though the same issues havent been resolved. The Service Manager was rude and argumentative. I left shaking and in tears. I will never go back. More

My wife was in to have the heat fixed and engine light was on. Picked up Friday 700 later. That night drove out and surprise the engine light and heat both not fixed. Returned Monday to be charge another was on. Picked up Friday 700 later. That night drove out and surprise the engine light and heat both not fixed. Returned Monday to be charge another 150+ to be told for 1200 could fix problems lmao so why did I pay over 800 so far.. wish I could just play trail and error at my job and just charge ppl till problem solved. And also my wife left this establishment in tears. Days later not even an apology. Really a professional place of business. Will not be buying Kia or using Belleville Kia ever again. Goodluck to those who do. This was a brand new Kia Sorento with just over 100000kms so warranty void lol. Good luck to anyone dealing with this business. Should be ashamed. Kyle deroche More

Just had Full Synthetic oil Change done (not first time there or elsewhere) Price was through the roof. They charge item by item and it up plus labour then tax and eviro fees. $140.xx out the door. OMG I c there or elsewhere) Price was through the roof. They charge item by item and it up plus labour then tax and eviro fees. $140.xx out the door. OMG I called another dealer I used some time ago and there price is still as it was for this vehicle/engine (Sorento). $89.xx plus tax and enviro fees. I am never going back. I had servicing issues before for repairs but never expected an routine oil change would be an issue. AVOID AT ALL COST!!! More

Rude service staff. Recommended things that I had already done. Not so much as a smile or a have a nice day. A 1 pm booked appointment for an oil change took 1 hour and Recommended things that I had already done. Not so much as a smile or a have a nice day. A 1 pm booked appointment for an oil change took 1 hour and 20 minutes!!! This made me late for where I had to be next. (Was late for a dentist appointment for cleaning and incurred a $50 charge to re-book.) Kia Service Belleville had me sign a paper after an oil change without explanation as to what I was signing and held my keys until I paid, even though I have more than enough to pay. After payment she said literally nothing. No, thanks for coming in. No smile. No, sorry it took so long. No apology for the long wait. Not even good bye. It was as if I was putting her out of her way to do her job like she actually was in customer service. If you want to feel completely insulted and deal with people who don't so much as give you a smile... head on in to KIA service Belleville. This is why I go elsewhere, for routine maintenance, but figured I'd drop into the dealer for a change. I own a KIA that is still under new warranty. Avoid these folks. The worst!! I'd give zero stars if I could. Step up your game KIA. Legit. I would not recommend this place for service work and judging by previous reviews, many others would agree. Insult your customers KIA!? Way to go. (Not) I will drive to Kingston or Ottawa to have any dealer work done, if needed. Will never return to this service department, until they learn, if they can learn, to treat paying customers right. More

I received notices of a recall on my 2021 Kia Telluride, one of them regarding the tire sponsors. I booked an appointment and brought it in. Then I was told the one recall for replacing something in the sea one of them regarding the tire sponsors. I booked an appointment and brought it in. Then I was told the one recall for replacing something in the seat that potentially could cause a fire, that they had to order the part which means another trip to Kia. The day after this, we started hearing a grinding sound which increased through the day. Not wanting to take a chance of having further damage, I had CAA flat bed it to Kia. While it was on the tow truck I saw the rear brakes and, as a non mechanic I could tell the rotor had extensive damage. After they examined it, I was advised it needed a break job. The break job was done to the tune of over $1200.00. My question is, I take my car to Kia to have the tires changed in the spring and in the fall. Why wasn’t something said back then when they had plain view of the brakes or even worse, why wasn’t something mentioned to me when they were working on the recall? I have been a good customer with Kia since I purchased this brand new vehicle. This new guy in Service said that there was something on my file that I was advised to bring it in for a service and I refused it. To him, I say, they can put whatever they want on their files but I have a car that literally tells me when my car is due for servicing. In fact the sticker Kia put on the windshield indicates that I’m not due for a service for another 3,000 kilometres. Is this their way of gouging customers? With the way they dealt with this brake issue, what’s to say their definition of servicing isn’t an oil change and topping up the windshield washer fluid? My definition of servicing is seeing an issue and advising the customer, the LOYAL customer of the problem. Sadly, we were looking to get a new vehicle, possibly the Sorento hybrid but this has certainly left a bad taste in my mouth and will be looking at other car dealerships instead. Thoroughly disgusted with the new service department. I left with a “I don’t give a dam about your issue” attitude from the new guy. More

Buyer beware! Worst experience of my life, costing me half the price of the purchase in repairs after 3 months. Rude stuff, belligerent owner. I regret ever doing Worst experience of my life, costing me half the price of the purchase in repairs after 3 months. Rude stuff, belligerent owner. I regret ever doing business with them. Do not trust their word, double check everything with an independent authority. More

This is the most incompetent dealership I have ever experienced. They lack common sense and logic when it comes to dealing with their customers and servicing cars. They are in serious need of organizat experienced. They lack common sense and logic when it comes to dealing with their customers and servicing cars. They are in serious need of organization and someone using their brain. I would never recommend them to anyone and I will never buy a car from them again. More

I have had the worst customer service experience of my life. Very unorganized and this dealership not accredited by the Better Business Bureau in Canada. There must be a reason why they don't. My opinion life. Very unorganized and this dealership not accredited by the Better Business Bureau in Canada. There must be a reason why they don't. My opinion is that they can't me the standards of acceptability. More

As a retired aviator professionalism, knowledge and courtesy are the traits I look for when purchasing/leasing a new vehicle. Now on my seventh vehicle, four owned and three leased these are the trait courtesy are the traits I look for when purchasing/leasing a new vehicle. Now on my seventh vehicle, four owned and three leased these are the traits the staff and management possess at Boyer KIA. A home and car are two of the largest investments one will make outside of their family, none of us like to be pressured in purchasing something we need and want, however, we need information on the product and being able to feel comfortable talking with a sales representative and not being talked down too is important to all of us. I don't just got to Boyer KIA for service and too purchase/lease a vehicle, I stop in several times a year just to say hello, that is important to me not to be treated as another statistic on a finance spread sheet. Hope you give them a try. More

Excellent service I have purchased and serviced several vehicles from Boyer Kia and the sales staff, parts staff and in particular Jason in service have been great. I I have purchased and serviced several vehicles from Boyer Kia and the sales staff, parts staff and in particular Jason in service have been great. I wonder, when I see the bad reviews what must have happened with those people because I see customers treated well all the time. More