Boyer Kia Belleville

I have had the worst customer service experience of my life. Very unorganized and this dealership not accredited by the Better Business Bureau in Canada. There must be a reason why they don't. My opinion life. Very unorganized and this dealership not accredited by the Better Business Bureau in Canada. There must be a reason why they don't. My opinion is that they can't me the standards of acceptability. More

As a retired aviator professionalism, knowledge and courtesy are the traits I look for when purchasing/leasing a new vehicle. Now on my seventh vehicle, four owned and three leased these are the trait courtesy are the traits I look for when purchasing/leasing a new vehicle. Now on my seventh vehicle, four owned and three leased these are the traits the staff and management possess at Boyer KIA. A home and car are two of the largest investments one will make outside of their family, none of us like to be pressured in purchasing something we need and want, however, we need information on the product and being able to feel comfortable talking with a sales representative and not being talked down too is important to all of us. I don't just got to Boyer KIA for service and too purchase/lease a vehicle, I stop in several times a year just to say hello, that is important to me not to be treated as another statistic on a finance spread sheet. Hope you give them a try. More

Excellent service I have purchased and serviced several vehicles from Boyer Kia and the sales staff, parts staff and in particular Jason in service have been great. I I have purchased and serviced several vehicles from Boyer Kia and the sales staff, parts staff and in particular Jason in service have been great. I wonder, when I see the bad reviews what must have happened with those people because I see customers treated well all the time. More

Unfriendly Service staff Was in to have recall work done I had missed two previous appointments spoke with the staff and apologized told them I would bring it in once it was r Was in to have recall work done I had missed two previous appointments spoke with the staff and apologized told them I would bring it in once it was running properly to have the service work done. Stopped in and was told By Jason cook that I would not be getting my service work done as I had missed two previous appointments. More

Becareful of what they “recommend” Okay, let’s just start off with this is more informative for persons that may not know any better or have felt bullied by this location or others due Okay, let’s just start off with this is more informative for persons that may not know any better or have felt bullied by this location or others due to “wording”. Having my 2014 Optioma Serviced at 48,000km (30,000miles).. I was notified about a service requirement for my turbos oil feed pipe that needs to be replaced under a TSB, ::thumbs up to that:: I was advised that it was recommended by this location that I do a break service, coolant flush, oil change, tire rotation (if they check their service records for my car at their location, I just had my winter tires balanced and rotated at their location about 2 months prior) oil change inspect 32 other items.. I questioned at time of drop off about the coolant flush and it made me think. I handed my car over and started my research. After a few minutes I was able to locate my cars service manual and did my research online. For my car listed here (https://cdn.dealereprocess.net/cdn/servicemanuals/kia/2014-optima.pdf) the coolant service is only required at (First, 200,000 km (120,000 miles) or 120 months after every 40,000 km (25,000 miles) or 24 months). I brought this to the service advisors attention. And questioned why and he advised that this dealer location “ recommends” this service interval for coolant. He told me that they use a prestone green coolant in the cars and that’s the life of the coolant. I asked him again why if the owners manual for the vehicle, that came with it states to inspect and replace at different intervals. And if this is what is provided with the vehicle from the factory why is listed at such a variace from the dealer and manufacturer. With a scowl and condescending tone I was told “ If you are only doing the service for the warranty, you know you only have to change the oil, what is on the board is what we recommend”. I asked if the coolant has been started as I want to do some more research about this with Kia and if he could check. He advised if it was started they would have to complete it. After continuing to stand there with no sense of urgency and lack of care to check to see if the service tech had started it, I had to remind him that I was going to wait for him to find out as I did not want to pay for the service as it’s not required at this point. He then proceeded to state “ well our dealership only recommends service for the vehicles, you signed off on the service that we recommend”. Then I had to state can you advise you service tech that I do not wish this service and if it has not been started to no proceeded as I will not be paying as their “recommend” varies drastically than what is even considered extreme for my model as per the manufacture. After walking back and speaking with the tech, he came back with only 1 (one) 3.785L bottle of antifreeze. I do hope that they have plenty of distilled water in storage to make up for the flushing and refill of the other 50% of the fluid volume that the cooling system requires. A little while later the service advisor came over and informed me that they do indeed have my TSB service item in stock and they will be able to complete the install of the turbo oil pipe.. ( this being something that I was advised that they would have been doing at the start of the appointment). All I was trying to get was some information and some transparency regarding what the Kia recommend and why the difference from the dealership recommend service variance. But in the end walked out paying for everything just to be done with the experience of that location.. Do your research and ask why it’s being done. More

Crazy prices for parts Service manager needs to take some courses in how to deal with customers. Very abrupt and rude. Passenger air filter charge of over $70. I can this fi Service manager needs to take some courses in how to deal with customers. Very abrupt and rude. Passenger air filter charge of over $70. I can this filter for $15 at any car part store!?? This guy became indignant when I pointed this out. Do yourself a favour and go anywhere else. More

Excellent Service!! Have dealt with Boyer KIA - service deptm. only - for about 3 1/2 years, Service Mgr., Jason, is super knowledgeable, courteous and patient. The Ser Have dealt with Boyer KIA - service deptm. only - for about 3 1/2 years, Service Mgr., Jason, is super knowledgeable, courteous and patient. The Service technicians always answered my questions very helpful........I couldn't be happier. Thanks for everything Boyer KIA More

Service The sales people are very nice and no issues. The service on the other hand is absolutely brutal. You buy a car for a very fair price no problem, but The sales people are very nice and no issues. The service on the other hand is absolutely brutal. You buy a car for a very fair price no problem, but they will get you or try to get you on servisce every time you go in. Nothing is free I undestand but they will always threathen you with the warranty not being good if you dont do the maintenance the way they want to do it. I own another vehicule from another company and I never ran into poor service like that. It almost looks like they work on commission at the service department. Real rip off, never going to do business with Kia or Boyer ever again. More

dont waste your time I'm not going to get into the whole thing let's just say I bought a brand new car from this dealership. The sales people were very nice obviously beca I'm not going to get into the whole thing let's just say I bought a brand new car from this dealership. The sales people were very nice obviously because they're making a sale. As far as service department the service manager is very VERY rude I've been back 3 times and the issues are still not fixed I had to argue with the man to figure out a way to fix my new vehicle (engine runs so rough that I hate my new car most days and paint bubble found) that runs worse then my 13 year old crv. Long story short these people are only worried about making a sale as far as getting your vehicle fixed under warranty they do whatever they can to give you the run around and treat you as if you do not deserve to enjoy your new vehicle. I should of bought a Honda... More

Don"t Waste Your Time. I attended this dealership to seek out their best price for a SPORTAGE. Notting this was not the first time seeking a price at the local dealership I attended this dealership to seek out their best price for a SPORTAGE. Notting this was not the first time seeking a price at the local dealership nor our first Kia purchase. In fact, it was our third and second purchase in less than 4 months but we thought we would give them another shot. I asked for their best price quote on the model in both standard and automatic. What I received was a very generic spread sheet for assorted models with listed prices. Being somewhat intelligent I was able to ascertain which price I had been quoted. The salesman and the sales manager never even took the time to highlight or even prepare a written estimate, they simply emailed a scanned copy from their work book. It was very clearly expressed to them on this occasion again, that I was purchasing a Sportage from whomever gave me the best price the very NEXT Day!!! The quotes came in with all but one crafted in a personal email. And you guessed it the one with the least effort and highest price was again from BOYER KIA of Belleville. So, I buy at another dealership AGAIN!!!!! My 3rd KIA. After my purchase I send an email explaining I had bought another vehicle from another dealership because of their prices. Low and behold a week later the same salesman sends me an email asking if Im still interested in a new vehicle purchase. ARE YOU KIDDING!!!!!!!! I will NEVER go to that DEALERSHIP EVER AGAIN. Go to Scarborough KIA------Look up Tania LYSKO and ask for her best price. She will beat anyone You will get the best price and the car you want. I had it delivered on a Saturday, which they normally don't do, but i asked and they bet over backwards. More