Boyer Kia Belleville

Just had Full Synthetic oil Change done (not first time there or elsewhere) Price was through the roof. They charge item by item and it up plus labour then tax and eviro fees. $140.xx out the door. OMG I c there or elsewhere) Price was through the roof. They charge item by item and it up plus labour then tax and eviro fees. $140.xx out the door. OMG I called another dealer I used some time ago and there price is still as it was for this vehicle/engine (Sorento). $89.xx plus tax and enviro fees. I am never going back. I had servicing issues before for repairs but never expected an routine oil change would be an issue. AVOID AT ALL COST!!! More

Rude service staff. Recommended things that I had already done. Not so much as a smile or a have a nice day. A 1 pm booked appointment for an oil change took 1 hour and Recommended things that I had already done. Not so much as a smile or a have a nice day. A 1 pm booked appointment for an oil change took 1 hour and 20 minutes!!! This made me late for where I had to be next. (Was late for a dentist appointment for cleaning and incurred a $50 charge to re-book.) Kia Service Belleville had me sign a paper after an oil change without explanation as to what I was signing and held my keys until I paid, even though I have more than enough to pay. After payment she said literally nothing. No, thanks for coming in. No smile. No, sorry it took so long. No apology for the long wait. Not even good bye. It was as if I was putting her out of her way to do her job like she actually was in customer service. If you want to feel completely insulted and deal with people who don't so much as give you a smile... head on in to KIA service Belleville. This is why I go elsewhere, for routine maintenance, but figured I'd drop into the dealer for a change. I own a KIA that is still under new warranty. Avoid these folks. The worst!! I'd give zero stars if I could. Step up your game KIA. Legit. I would not recommend this place for service work and judging by previous reviews, many others would agree. Insult your customers KIA!? Way to go. (Not) I will drive to Kingston or Ottawa to have any dealer work done, if needed. Will never return to this service department, until they learn, if they can learn, to treat paying customers right. More

I received notices of a recall on my 2021 Kia Telluride, one of them regarding the tire sponsors. I booked an appointment and brought it in. Then I was told the one recall for replacing something in the sea one of them regarding the tire sponsors. I booked an appointment and brought it in. Then I was told the one recall for replacing something in the seat that potentially could cause a fire, that they had to order the part which means another trip to Kia. The day after this, we started hearing a grinding sound which increased through the day. Not wanting to take a chance of having further damage, I had CAA flat bed it to Kia. While it was on the tow truck I saw the rear brakes and, as a non mechanic I could tell the rotor had extensive damage. After they examined it, I was advised it needed a break job. The break job was done to the tune of over $1200.00. My question is, I take my car to Kia to have the tires changed in the spring and in the fall. Why wasn’t something said back then when they had plain view of the brakes or even worse, why wasn’t something mentioned to me when they were working on the recall? I have been a good customer with Kia since I purchased this brand new vehicle. This new guy in Service said that there was something on my file that I was advised to bring it in for a service and I refused it. To him, I say, they can put whatever they want on their files but I have a car that literally tells me when my car is due for servicing. In fact the sticker Kia put on the windshield indicates that I’m not due for a service for another 3,000 kilometres. Is this their way of gouging customers? With the way they dealt with this brake issue, what’s to say their definition of servicing isn’t an oil change and topping up the windshield washer fluid? My definition of servicing is seeing an issue and advising the customer, the LOYAL customer of the problem. Sadly, we were looking to get a new vehicle, possibly the Sorento hybrid but this has certainly left a bad taste in my mouth and will be looking at other car dealerships instead. Thoroughly disgusted with the new service department. I left with a “I don’t give a dam about your issue” attitude from the new guy. More

Buyer beware! Worst experience of my life, costing me half the price of the purchase in repairs after 3 months. Rude stuff, belligerent owner. I regret ever doing Worst experience of my life, costing me half the price of the purchase in repairs after 3 months. Rude stuff, belligerent owner. I regret ever doing business with them. Do not trust their word, double check everything with an independent authority. More

This is the most incompetent dealership I have ever experienced. They lack common sense and logic when it comes to dealing with their customers and servicing cars. They are in serious need of organizat experienced. They lack common sense and logic when it comes to dealing with their customers and servicing cars. They are in serious need of organization and someone using their brain. I would never recommend them to anyone and I will never buy a car from them again. More

I have had the worst customer service experience of my life. Very unorganized and this dealership not accredited by the Better Business Bureau in Canada. There must be a reason why they don't. My opinion life. Very unorganized and this dealership not accredited by the Better Business Bureau in Canada. There must be a reason why they don't. My opinion is that they can't me the standards of acceptability. More

As a retired aviator professionalism, knowledge and courtesy are the traits I look for when purchasing/leasing a new vehicle. Now on my seventh vehicle, four owned and three leased these are the trait courtesy are the traits I look for when purchasing/leasing a new vehicle. Now on my seventh vehicle, four owned and three leased these are the traits the staff and management possess at Boyer KIA. A home and car are two of the largest investments one will make outside of their family, none of us like to be pressured in purchasing something we need and want, however, we need information on the product and being able to feel comfortable talking with a sales representative and not being talked down too is important to all of us. I don't just got to Boyer KIA for service and too purchase/lease a vehicle, I stop in several times a year just to say hello, that is important to me not to be treated as another statistic on a finance spread sheet. Hope you give them a try. More

Excellent service I have purchased and serviced several vehicles from Boyer Kia and the sales staff, parts staff and in particular Jason in service have been great. I I have purchased and serviced several vehicles from Boyer Kia and the sales staff, parts staff and in particular Jason in service have been great. I wonder, when I see the bad reviews what must have happened with those people because I see customers treated well all the time. More

Unfriendly Service staff Was in to have recall work done I had missed two previous appointments spoke with the staff and apologized told them I would bring it in once it was r Was in to have recall work done I had missed two previous appointments spoke with the staff and apologized told them I would bring it in once it was running properly to have the service work done. Stopped in and was told By Jason cook that I would not be getting my service work done as I had missed two previous appointments. More

Becareful of what they “recommend” Okay, let’s just start off with this is more informative for persons that may not know any better or have felt bullied by this location or others due Okay, let’s just start off with this is more informative for persons that may not know any better or have felt bullied by this location or others due to “wording”. Having my 2014 Optioma Serviced at 48,000km (30,000miles).. I was notified about a service requirement for my turbos oil feed pipe that needs to be replaced under a TSB, ::thumbs up to that:: I was advised that it was recommended by this location that I do a break service, coolant flush, oil change, tire rotation (if they check their service records for my car at their location, I just had my winter tires balanced and rotated at their location about 2 months prior) oil change inspect 32 other items.. I questioned at time of drop off about the coolant flush and it made me think. I handed my car over and started my research. After a few minutes I was able to locate my cars service manual and did my research online. For my car listed here (https://cdn.dealereprocess.net/cdn/servicemanuals/kia/2014-optima.pdf) the coolant service is only required at (First, 200,000 km (120,000 miles) or 120 months after every 40,000 km (25,000 miles) or 24 months). I brought this to the service advisors attention. And questioned why and he advised that this dealer location “ recommends” this service interval for coolant. He told me that they use a prestone green coolant in the cars and that’s the life of the coolant. I asked him again why if the owners manual for the vehicle, that came with it states to inspect and replace at different intervals. And if this is what is provided with the vehicle from the factory why is listed at such a variace from the dealer and manufacturer. With a scowl and condescending tone I was told “ If you are only doing the service for the warranty, you know you only have to change the oil, what is on the board is what we recommend”. I asked if the coolant has been started as I want to do some more research about this with Kia and if he could check. He advised if it was started they would have to complete it. After continuing to stand there with no sense of urgency and lack of care to check to see if the service tech had started it, I had to remind him that I was going to wait for him to find out as I did not want to pay for the service as it’s not required at this point. He then proceeded to state “ well our dealership only recommends service for the vehicles, you signed off on the service that we recommend”. Then I had to state can you advise you service tech that I do not wish this service and if it has not been started to no proceeded as I will not be paying as their “recommend” varies drastically than what is even considered extreme for my model as per the manufacture. After walking back and speaking with the tech, he came back with only 1 (one) 3.785L bottle of antifreeze. I do hope that they have plenty of distilled water in storage to make up for the flushing and refill of the other 50% of the fluid volume that the cooling system requires. A little while later the service advisor came over and informed me that they do indeed have my TSB service item in stock and they will be able to complete the install of the turbo oil pipe.. ( this being something that I was advised that they would have been doing at the start of the appointment). All I was trying to get was some information and some transparency regarding what the Kia recommend and why the difference from the dealership recommend service variance. But in the end walked out paying for everything just to be done with the experience of that location.. Do your research and ask why it’s being done. More