Bolton Toyota

Heed my warning and DO NOT take your car for repairs at this location; unfortunately I used their services out of convenience which I now sincerely regret. I brought my Rav4 in for diagnostic and repair du this location; unfortunately I used their services out of convenience which I now sincerely regret. I brought my Rav4 in for diagnostic and repair due to shuddering and an engine light. After $2300 in repairs the car was still in the same condition…had it towed back and was charged approximately $900 and you guessed it, it immediately began shuddering with an engine light upon return. The service manager Vinay Singh made no attempt to make amends for their inability to address the issues the car was brought in specifically to fix and to stand by their mission statement “to attract and attain customers with high-valued products and services and the most satisfying ownership experience” and has zero customer service skills. The car was brought to Toyota in Brampton whereby the tech immediately diagnosed it as a valve that required replacing and advised that it was an INCREDIBLY COMMON ISSUE that occurs quite frequently and is an easy fix. The car is running beautifully now. Shocked, disappointed and frustrated with Bolton Toyota. As they have no regard for customers and do not value loyalty they won’t care that I’ll be going elsewhere to purchase my new Highlander. Take the extra time and get your car repaired at a reputable Toyota dealership!! More

Parts department is useless. Had to order a thermostat for my truck (06 Tacoma), which I find odd to not keep in stock with such a common motor. Gave the parts guy my vin numbe Had to order a thermostat for my truck (06 Tacoma), which I find odd to not keep in stock with such a common motor. Gave the parts guy my vin number and looked at the screen when he looked it up, pointed out the proper thermostat and he ordered it. Had to leave work early 3 days later to pick it up, wrong part was ordered. Had the correct part ordered and was told 3-5 business days to come in from Quebec??? Called in the morning of the sixth business day and was told the part would be in in the afternoon. Left work early to get the part and of course it wasn’t there. Cancelled my order and went with an aftermarket thermostat from my parts supplier, he got it in 2 hours and was a third of the price. Got a call on the seventh morning before the dealership opened to say the part came in…. I once again cancelled my order as I will not give them any business ever again. More

Do NOT purchase a vehicle from this dealership - pick somewhere else. We committed to purchasing a Toyota from this dealership and they sold us a vehicle while misrepresenting what the vehicle was. When somewhere else. We committed to purchasing a Toyota from this dealership and they sold us a vehicle while misrepresenting what the vehicle was. When we pointed out the error within 10 minutes of identifying it, we were informed that it was "too late" to undo the transaction which is obviously untrue. I would never recommend a dealership in which they would happily sell a car to a client when they do not even want that specific model. The sales representative Ramandeep and her manager, Khush, are extremely dishonest people and are not interested in customer satisfaction whatsoever. They are still unwilling to provide a refund to allow us to purchase a different vehicle. We were more than willing to purchase a different Toyota vehicle but obviously, their greed comes first before customer satisfaction. Feel free to reach out to me if you need further details and are considering purchasing a car here - I have screenshots and can provide more information to you. Save yourself the hassle and go somewhere else. More

They are just taking a booking of cars but not deliver a car, they sell cars on premium. I booked a car 18 months ago still waiting and now they are insisting me to cancel the booking that we don’t have car car, they sell cars on premium. I booked a car 18 months ago still waiting and now they are insisting me to cancel the booking that we don’t have car so can’t deliver. More

Customer service below zero. We were waiting to lease almost 2 years. In September 2023 lease term for our previous RAV 4 finished. Since that we've got only the answers like " We were waiting to lease almost 2 years. In September 2023 lease term for our previous RAV 4 finished. Since that we've got only the answers like "next month's,next week" from different sales persons and managers. We even decided to buy out the car.But surprise, surprise.... Instead of previously counted CAD 10.500 we've got the bill of 14K. We walk away from this location and got better Rav 4 in different location within 1.5 months. Never again!!!!!!!!!!!!!¡!! Goodbye forever... More

Horrid customer service. Still waiting for a service callback after 24 hours. What happened to this business? It was once a highly rated dealership. So sad. Still waiting for a service callback after 24 hours. What happened to this business? It was once a highly rated dealership. So sad. More

Very unprofessional and unethical sales people . Avoid them at all cost will lie to you all the time . Avoid them at all cost will lie to you all the time . More

Please avoid these bunch of scammers. I’m already stuck with them. I wish there’s an option to give 0 stars but unfortunately it’s not available. Thanks folks for your time to read my rev I’m already stuck with them. I wish there’s an option to give 0 stars but unfortunately it’s not available. Thanks folks for your time to read my review. More

Stay away. So dishonest. Beware. Beware beware. Sold me one of their trades without disclosing known serious safety defects. So dishonest. Beware. Beware beware. Sold me one of their trades without disclosing known serious safety defects. More

Tried to get someone to talk to me about a Rav4 they had advertised and they refused to call me back or talk to me. Stonewalled and ghosted me. Terrible service especially when you want to pay cash. I w advertised and they refused to call me back or talk to me. Stonewalled and ghosted me. Terrible service especially when you want to pay cash. I will be making a formal complaint to their governing body, for whatever good that might do. More