Blue Mountain Chrysler

I brought my 2019 Ram 2500 in for a warranty recall for the fuel pump. The appointment was scheduled 2 weeks in advance. The service rep Janice said they would start work on it first thing Monday morning. the fuel pump. The appointment was scheduled 2 weeks in advance. The service rep Janice said they would start work on it first thing Monday morning. I dropped the truck off Sunday night. Janice called me around 3 on Monday to tell me that its taking a long time to fix and they will need the truck over night. I picked it up Tuesday at 10am and noticed on the work order that it took just over 5 hours to repair. So they either stopped working on it or did not start it when they said, either way Janice lied to me on the phone. 2 hours after picking it up all electrical went down while I was on hwy 400 in Barrie. I had no brake lights, signals, speedometer or anything related to electrical. As soon as I shut the truck off it died. I called Adrian Sembay the Service Manager and he told me to open the hood and try to wiggle wires to fix it. It didn't work. I asked him to call a tow truck and he said he wouldn't and told me to call. He gave me a number to call for towing and the number he gave me was wrong. He then gave me another number to call and the company refused to pick up in Barrie. I called my own tow truck. I text him and asked if he was going to have a rental car for me and if anyone was going to be there when we got to his dealership with the tow truck, this was just after 5. He never replied back. When we got to the dealer its now 6:30pm and no one was there. no call back from the dealer, no help at all. We tried to call a taxi but no taxi would come as we live an hour away. The service manager Adrian Sembay never called me back to answer my questions. I received a call from a service rep around 11:30 today telling me my truck is ready for pick up and there would be no charge. They have not reimbursed me for the tow. My truck was running perfect with no issues before I dropped it off and after they replaced the fuel pump it died, We got home after 9pm and had to have a family member pick us up. I will never use this dealer again and do not recommend using them for any service or warranty issues. You can not count on them to assist you. You may have to walk home or they will tell you to try and fix it yourself. More

I brought my 2019 Ram 2500 in for a warranty recall for the fuel pump. The appointment was scheduled 2 weeks in advance. The service rep Janice said they would start work on it first thing Monday morning. the fuel pump. The appointment was scheduled 2 weeks in advance. The service rep Janice said they would start work on it first thing Monday morning. I dropped the truck off Sunday night. Janice called me around 3 on Monday to tell me that its taking a long time to fix and they will need the truck over night. I picked it up Tuesday at 10am and noticed on the work order that it took just over 5 hours to repair. So they either stopped working on it or did not start it when they said, either way Janice lied to me on the phone. 2 hours after picking it up all electrical went down while I was on hwy 400 in Barrie. I had no brake lights, signals, speedometer or anything related to electrical. As soon as I shut the truck off it died. I called Adrian Sembay the Service Manager and he told me to open the hood and try to wiggle wires to fix it. It didn't work. I asked him to call a tow truck and he said he wouldn't and told me to call. He gave me a number to call for towing and the number he gave me was wrong. He then gave me another number to call and the company refused to pick up in Barrie. I called my own tow truck. I text him and asked if he was going to have a rental car for me and if anyone was going to be there when we got to his dealership with the tow truck, this was just after 5. He never replied back. When we got to the dealer its now 6:30pm and no one was there. no call back from the dealer, no help at all. We tried to call a taxi but no taxi would come as we live an hour away. The service manager Adrian Sembay never called me back to answer my questions. I received a call from a service rep around 11:30 today telling me my truck is ready for pick up and there would be no charge. They have not reimbursed me for the tow. My truck was running perfect with no issues before I dropped it off and after they replaced the fuel pump it died, We got home after 9pm and had to have a family member pick us up. I will never use this dealer again and do not recommend using them for any service or warranty issues. You can not count on them to assist you. You may have to walk home or they will tell you to try and fix it yourself. More

Shari and Andrew both helped me get my first car recently. The customer service here is amazing!! Everyone is so kind and makes you feel welcomed, they were able to answer any questions I had. I wou recently. The customer service here is amazing!! Everyone is so kind and makes you feel welcomed, they were able to answer any questions I had. I would recommend Blue Mountain Chrysler to everyone. Thanks again Shari and Andrew!! More

Very professional. Provided accurate and timely information (Amber) about the status of my vehicle. Gave the impression of caring and understanding especially with my s Provided accurate and timely information (Amber) about the status of my vehicle. Gave the impression of caring and understanding especially with my situation. I'm impressed with how well my vehicle is performing since the repair More

The service department was very efficient getting my vehicle into the shop and repaired. They were also very friendly. I had a positive experience with them. vehicle into the shop and repaired. They were also very friendly. I had a positive experience with them. More

I was very happy with the service, pricing and speed that they fixed my truck they fixed my truck More

Service was prompt. Staff was friendly, polite and professional. I arrived on the wrong date and they were accommodating to take me in. Staff was friendly, polite and professional. I arrived on the wrong date and they were accommodating to take me in. More

I’m very pleased and happy with my new car. Blue Mountain Chrysler team are knowledgeable, listen and very helpful. I would recommend and will send my friends and family to Blue Mountain Chrysl Blue Mountain Chrysler team are knowledgeable, listen and very helpful. I would recommend and will send my friends and family to Blue Mountain Chrysler dealers anytime. Orval you were a great help, thank you! More

Was in the market for a new truck, was at several other dealerships in which I got no assistance from any salesperson. Finally ended my search at blue mountain Chrysler where I had the absolute pleasure dealerships in which I got no assistance from any salesperson. Finally ended my search at blue mountain Chrysler where I had the absolute pleasure of meeting the fantastic salesperson Shari. I let her know what I was in the market for and she had just the truck. The entire blue mountain Chrysler team were all friendly and helpful. Would recommend to others. Great job blue mountain Chrysler. More

I will never purchase another dodge Chrysler. You do not stand behind your product! My wife has a 2015 Willy’s and I made a very big mistake purchasing your vehicle. I will never purchase and I You do not stand behind your product! My wife has a 2015 Willy’s and I made a very big mistake purchasing your vehicle. I will never purchase and I will do my best to convince anyone I can talk to not yo purchase a dodge. 40,000 klm and my brakes are damaged. And it’s my fault cause I need to service my bress as is. This is not a truck with air breaks. Since when do you service car breaks with grease. Your tech at collingwood blue mountain said I haven’t “greased” my breaks. This is done at the manufacture. More