Birchwood Nissan

I purchased a vehicle from Birchwood Nissan along with a 4-year coverage warranty. Before agreeing to the warranty, I specifically asked the sales manager what would happen if I sold the vehicle during the 4-year coverage warranty. Before agreeing to the warranty, I specifically asked the sales manager what would happen if I sold the vehicle during the coverage period. I was told I would have two options: either transfer the remaining warranty to the new owner or request a refund for the unused portion. After selling my vehicle—with two years still remaining on the warranty—I contacted Birchwood Nissan regarding the refund. However, the Finance Manager told me I wasn’t eligible for any refund. I explained that the sales manager who handled all my documents clearly told me a refund would be possible. The Finance Manager then directed me to contact customer service. I reached out to customer service and explained the entire situation. After more than two days with no response, I followed up again. The next day, they told me I was not eligible for a refund and that if I wanted one, I should “give a shout” to the sales manager who originally sold me the vehicle. That was their only solution—no support, no accountability. I'm extremely disappointed by how this was handled. It feels misleading and unprofessional. I was given inaccurate information to make the sale, and when I tried to resolve it, I was passed around without help. Customers deserve honesty and proper service, not to be told to go chase down a salesperson for answers. More

Clinton was very rude and unprofessional. I had questions in which he laughed at. I would NOT recommend dealing with him or this "stealership". I had questions in which he laughed at. I would NOT recommend dealing with him or this "stealership". More

My fiancé and I had a great experience with Clinton (sales) and Mark (finance) when purchasing our Nissan Rogue! They were both professional and knowledgeable, while also being approachable. We felt no (sales) and Mark (finance) when purchasing our Nissan Rogue! They were both professional and knowledgeable, while also being approachable. We felt no pressure to purchase, which is not always the case when working with a dealership unfortunately. They certainly took the stress off of making such a big purchase! More

Bought a Infiniti from used car manager Nick at birchwood nissan, vehicle had 14,000 km immaculate condition.. The problem being there was no block heater on the vehicle, they tell us to spend $695 plus tax nissan, vehicle had 14,000 km immaculate condition.. The problem being there was no block heater on the vehicle, they tell us to spend $695 plus tax to put a block heater in. This is pure xxxxxxxx in Manitoba where we get to minus 40. You have to have a vehicle with a block heater, and a car should not be sold without one, very poor response to our complaint, not satisfactory and will never buy a car from any birchwood dealership, for more details call Bill White More

I recently purchased a 2023 Nissan Pathfinder and worked with Clinton and Amani. They were amazing to deal with and made the process incredibly simple. I would highly recommend them to anyone looking for a with Clinton and Amani. They were amazing to deal with and made the process incredibly simple. I would highly recommend them to anyone looking for a vehicle in the future. More

I just purchased a 2024 Murano Platinum, all the people I dealt with at the dealership were very friendly and helpful that made my experience with my advisor Evan smooth and great. dealt with at the dealership were very friendly and helpful that made my experience with my advisor Evan smooth and great. More

The team gave good explanations about the Nissan Qashqai I recently purchased and provided updates regularly through email. The car purchasing process was very pleasant because of this. I recently purchased and provided updates regularly through email. The car purchasing process was very pleasant because of this. More

We had a great experience during our purchase of the 2020 Infinity QX60. The staff were friendly and helpful. Infinity QX60. The staff were friendly and helpful. More

I recently leased a Nissan from Mark Loughery I received excellent service and the staff were very pleasant, cooperative and knowledgeable. Thank you excellent service and the staff were very pleasant, cooperative and knowledgeable. Thank you More