Birchwood Kia West

The good and and bad Recently I saw what looked to be a fantastic deal on a 2014 Kia Rio 5 that they were clearing out. I was quite excited to see the vehicle and test dri Recently I saw what looked to be a fantastic deal on a 2014 Kia Rio 5 that they were clearing out. I was quite excited to see the vehicle and test drive it. I must say, the staff was quite friendly, and not pushy. However, between the adds that were posted and the communication between staff, I feel as though I was mislead on what I had actually been told and what I signed on for purchase of this vehicle. I drove away in my new Rio 5 feeling like I got a great deal and an economical car! However, when I went over my financing and purchasing agreement the next day, I realized that what I thought was a good deal, was no deal at all! What seemed advertised was a 0% finance over 84 months became a 5.89% interest rate over 84 months. Since the dealership was closed now for the weekend, I felt stressed and horrified that I got suckered! The on-line Kia Chat forwarded my concerns to the Sales Manager and he responded to me by email on a Sunday assuring me that we will look over things that next day. Unfortunately the dealership and myself could not come to an agreement on the price and financing of the vehicle, and I decided that I wanted to take my trade in vehicle back and return the Kia back to the dealership. With the amount of stress that the interest rate and financial paperwork caused me, I decided to walk away from the deal. I'm sure the staff was not happy with my decision to walk away from the deal but they did drive my trade in car back to my home and parked it in my driveway the next day, They were trying to satisfy the customer. And they also dropped off my spare key set in our mailbox the next day when they realized they didn't drop it off when they dropped off my car. Overall, I probably should have reviewed the deal more before signing, but I also think that the sales staff/finance staff should not mislead customers just for a sale! I do think that in the end, after the purchase order was cancelled, the staff could have just told me to leave, but instead still helped me unload my car seat from their vehicle and offered to not only drive my uninsured trade-in vehicle back to my home, they also offered to call a place for me to rent a vehicle if I needed until they could get my car home. In the end...they did the right thing. I would still recommend Kia West to anyone for their friendly staff, but to the consumer...... "Read before you sign!" , and " things are not always as they appear!" More

It's hard to put into words about the vibes that I got It's hard to put into words about the vibes that I got from the Sales Manger Rob. Extremely upfront and honest and very FAIR. DID NOT HAVE ANY It's hard to put into words about the vibes that I got from the Sales Manger Rob. Extremely upfront and honest and very FAIR. DID NOT HAVE ANY HIDDEN AGENDA. I went to a few other dealers and they started bashing my trade value before they even looked at it. Another Kia dealer simply asked me the year, Kms, and money left owing - and informed me of how much i would loose and didn't even want to show me the BMW on their lot that I drove half way across the city to look at. At Kia West Rob actually made calls to other dealers and passed on his highest price which was 5 thousand higher than the other dealer I just left. (This wasn't just a show or routine...he was actually working on my behalf so that I would be able to get into the car I was looking at - an 08' BMW). It's very very rare to find someone who is not just trying to come across as genuine, but to find someone who is actually genuine. If you never read another review, this will be all you need. Let me totally assure you that the tandem team of Rob the sales manger, and Sheldon the sales representative, is the best kept secret in this industry. Your experience there will make you wish you have known about them years ago. Most people feel their dealership experience was good if all is straight forward sale process. Mine was not so straight forward. I was buying an 08 used and trading in a 2011 Regal and was upside down on my trade. I've been in sales for 20 years. I recognize, true character is always revealed in adversity and not just when things are smooth. You should look to these guys next time you are buying any new or used vehicle. If they don't have it, they can get it. It'll be worth waiting for. For your benefit and we always like it when we give are hard earned money to the right people. More

While the dealership personnel were incredibly helpful and friendly, the ultimate price paid for my car was a bit of a shock. Not just the normal fees for inspection and shipping but an unexpected and ma and friendly, the ultimate price paid for my car was a bit of a shock. Not just the normal fees for inspection and shipping but an unexpected and mandatory charge for a road side assistance package that I did not want or need. What should have been a great day was made less so by this unexpected charge. No one should have to buy a service they don't want. Maybe time to rethink the process.... More

Stephen was friendly, helpful and answered all my questions informatively. He gave me clear instructions on the features of my Rio. He didn't apply heavy sales techniques, which was one of my reaso questions informatively. He gave me clear instructions on the features of my Rio. He didn't apply heavy sales techniques, which was one of my reasons for my apprehensions about buying a car. He made my experience in buying a car very pleasant. I am enjoying my new car very much. More

We worked with Stephen in comparison shopping for a new Kia. Great service, friendly and effusive. He works hard for you, and tries to get the best he can for you. Definitely recommend. Kia. Great service, friendly and effusive. He works hard for you, and tries to get the best he can for you. Definitely recommend. More

A very nice guy. It's a pleasure doing business with him. He tries to find out, what are your needs, and then he present you some options. I would recommend him to all my friends. After all it was a great ex He tries to find out, what are your needs, and then he present you some options. I would recommend him to all my friends. After all it was a great experience buying a car from this guy. More

All the people were very friendly and informative. They take great care to know the people they are dealing with and make sure that they are comfortable both physically (offering coffee, etc.) and mentally take great care to know the people they are dealing with and make sure that they are comfortable both physically (offering coffee, etc.) and mentally (taking care to explain and elaborate on things). The price I received for my car was a lot more than I was expecting. My monthly payments were a lot higher than what was advertised, even after taking taxes into account, which was due to the higher purchase price of the vehicle compared to the price they showed me from their website. More

Mr. Stephen Gallagher was an amazing sales dealer. He made my wife and I feel very comfortable and informed. Instead of pushing us at a particular vehicle, Stephen stared by asking us what we would be u made my wife and I feel very comfortable and informed. Instead of pushing us at a particular vehicle, Stephen stared by asking us what we would be using the new vehicle for. He then informed us of our options in that class of usage. Once we gave him our budget he was very respectful and kept us within our budget and didn't try to sell us outside that window or oversell us. He gave us time to think and didn't pressure us in any way. I've purchased several new vehicles and I have to say with sincere honesty that it was the most pleasant experience I've had in a dealership. I would recommend Stephen to my closest friends and family without feeling at all anxious or worried. He ensured that we were aware and informed during the whole process from start to finish and did so with a patient and friendly demeanor. He demands a quality product of himself and ensures that quality (both experience and vehicle) is met to the highest standard for the client. One of the things that impressed me most was his upfront honesty. If he didn't know the answer to any of our questions he said so and worked to get us the correct answer in a timely fashion; even if he didn't think we would like the answer. Respectfully, Jarrett Cormier More

I am a first time car owner and I was very apprehensive when I walked into the dealership. I spoke with a salesman and he was very helpful, and matched me a vehicle an attractive and affordable vehicle. I when I walked into the dealership. I spoke with a salesman and he was very helpful, and matched me a vehicle an attractive and affordable vehicle. I cannot remember the salesman's name but I do remember the finance gentleman. I sat down with James to go over the financials and I was comfortable the entire time. At no point did I feel taken advantage of or mistreated. James was honest with me, and offered me products and warranty options that I was comfortable with, but more importantly were in my best interests as a new vehicle owner. The entire experience was was easy and comfortable, and I will definitely go back to Birchwood Kia for my next purchase. Thanks again James. More

Stephen Gallagher is THE sales guy you want to deal with. He'll research and compare anything you want and he'll show you the numbers and facts as to why Kia is the best. He definitely knows his stuff. If yo He'll research and compare anything you want and he'll show you the numbers and facts as to why Kia is the best. He definitely knows his stuff. If you question him, he has the answer. No xx and not a PUSHY salesman. He's a great person to buy your car from because you know you are doing so in confidence. More