Birchwood Kia West

Worst service ever Service level dropping down by each time I was visiting there. Last visit just broke my trust completely, after just two month after full inspection Service level dropping down by each time I was visiting there. Last visit just broke my trust completely, after just two month after full inspection of the vehicle (last one before warranty runs out and been paying a top dollar for that) i drove to service appointment with steering issue (something to do with electric assistant motor). I came back with same issue that i had before and been told that it ok and nothing to worry about. Service advisor answer was that I did not ask the mo check that specific system and they will not take any responsibility for that! I have that feeling that they allays tried to mislead me to avoid rearing that searing wheel motor issue as it would cost them top dollar to repair. I bought 2 vehicles from this dealership but trust me never again! More

Excellent Transaction Excellent transaction. Was able to get into the new Telluride with the help of Ben Smaha (Sales), Wade Knight as well as management at Birchwood. Love Excellent transaction. Was able to get into the new Telluride with the help of Ben Smaha (Sales), Wade Knight as well as management at Birchwood. Love the new Kia! Will definitely recommend Birchwood Kia West and Ben to others I know. More

Good Car Buying Experience Alex (salesperson) and Mike (financial manager) were both professional throughout the whole sales process. They took care of every detail and were ver Alex (salesperson) and Mike (financial manager) were both professional throughout the whole sales process. They took care of every detail and were very professional the whole time and we never felt pressured about anything. Although we bought a pre-owned vehicle and not even a Kia they treated us very well. More

Awesome sale professionals The sales guys are very friendly and professionals. They possessed excellent customer relations skills, they also work with you based on your budget. The sales guys are very friendly and professionals. They possessed excellent customer relations skills, they also work with you based on your budget. In all they are awesome. More

No pressure no hassle just quick easy service desk help Service desk was quick and easy. Reviewing items and issues with the vehicle was done with no pressure and no ridicule over how serious an issue was t Service desk was quick and easy. Reviewing items and issues with the vehicle was done with no pressure and no ridicule over how serious an issue was that went ignored. More

A New Car-Buying Experience Joe was friendly and provided all the information I needed on the Sorento and Sedona. This was a very different car-buying experience than I had ever Joe was friendly and provided all the information I needed on the Sorento and Sedona. This was a very different car-buying experience than I had ever had: there was no pressure at all. I really had the sense that Joe was interested in helping us get the right car for us. We closed the deal at a time that was convenient for us. I cannot recommend Joe and Birchwood Kia highly enough. If you're thinking of getting a Kia, please call him! More

Smooth and friendly professionalism - Stinger GT Limited Was in a bit of a narrow window of time to get the deal done and was also at quite a distance from the dealership. But everything and everyone over th Was in a bit of a narrow window of time to get the deal done and was also at quite a distance from the dealership. But everything and everyone over there got it all done super fast and painlessly. Awesome experience, I come from 10 years of driving and dealing with Audi. I thought I'd never have the same excellent service I had back home (Audi Winnipeg here is terrible), but now I know I can enjoy both the new car and service just the same as before. Thanks to Joe and Wade. More

Outstanding customer service!!! I am on a cross country road trip from Ontario to Vancouver Island and back. On my return trip, my 2015 Kia Soul Sx indicated I was due for an oil cha I am on a cross country road trip from Ontario to Vancouver Island and back. On my return trip, my 2015 Kia Soul Sx indicated I was due for an oil change. Since I was going to be passing by Winnipeg, I decided to see if I could get in at one of the Kia dealerships on my way through. Thankfully, when I called, I was able to get an early morning appointment for the very next day! When I got to the dealership, I was met by Krista who took care of me efficiently and professionally. I was in a rush to get on the road for a long day of driving, and when I explained this, she said she’d do her best to get my car in and out quickly, and make sure it had a bath as well! I couldn’t have been more pleased with the caring customer service I received! Thank you Krista!!! 🙏🏻 More

Excellent overall experience, as usual I brought my Sorento in for a warranty software update. Friendly, knowledgeable and prompt service is received, while clients have the choice of being I brought my Sorento in for a warranty software update. Friendly, knowledgeable and prompt service is received, while clients have the choice of being shuttled home and back, or waiting in comfortable surroundings with free coffee. My vehicle always comes back freshly washed, too. What more could I ask? This is definitely a factor in me driving my FIFTH KIA. Thanks, BKW! More

Outstanding Service Lyle and the service department as always, provided perfect service. Fast reception and checkout with all paperwork ready and a spotless car car on my Lyle and the service department as always, provided perfect service. Fast reception and checkout with all paperwork ready and a spotless car car on my return. Outstanding! More