Birchwood Kia West

Very pleasant experience. Not aggressive at all. Helpful and kept their word. Trent was great, as was Jeff and Eric. Made my opinion of car dealers much better. Caring and int Not aggressive at all. Helpful and kept their word. Trent was great, as was Jeff and Eric. Made my opinion of car dealers much better. Caring and interested people, made this a great experience. Thank you. More

If you'd like your car demaged take it to Birchwood Kia west. Had only two service appointments with Birchwood Kia west and both times car was returned damaged: 1) first time the hood was scratches like s west. Had only two service appointments with Birchwood Kia west and both times car was returned damaged: 1) first time the hood was scratches like something heavy was dragged over it 2) second time one of the doors had a foot long dent and paint signs which looked like a dent from another door. First time the dealership agreed to fix the damage, but the second time I was told that I might have dropped off already damaged vehicle. Other then that, the service was mediocre and never went well there was always something forgotten or not completed. More

I try my best to give people and businesses the benefit of the doubt. I truly believe that most, not all but most, actually mean to do good things. With that said though.... F YOU Birchwood Kia! I am so of the doubt. I truly believe that most, not all but most, actually mean to do good things. With that said though.... F YOU Birchwood Kia! I am so beyond pissed off at the absolute worst run service department in the history of all my years owning ANY vehicle! Not only did we get charged for a service after twice saying it wasn't needed, but of the two issues I did bring the vehicle in for, one was repaired under warranty as expected and the other was denied warranty as they claim the only way the sliding door could be out of alignment and not closing properly, the same sliding door that they had already "fixed" once before under warranty for the same exact issue, is because the vehicle must have been involved in a collision!?!? That van has never been hit once, let alone since the last time your inept technician "fixed" the issue. If you EVER hear of or even think of buying a KIA anything.... DO NOT buy it from the Birchwood Kia in the west auto mall....you WILL be sorry... that I can promise you. *Note* my wife and I have owned several vehicles purchased through Birchwood over the years and never had anything but perfect service from other locations. This Kia service department has been a nightmare every time we have brought in her Sedona. So much so that we will never purchase another Kia through them. More

I purchased my new vehicle from Jamie. He was very professional, gracious and used zero press tactics. He was informative and helpful all along the way. Mark, the used car manager and Jeff He was very professional, gracious and used zero press tactics. He was informative and helpful all along the way. Mark, the used car manager and Jeff, the finance manager were excellent. A very good experience and would highly recommend this dealership. More

Trent was very informative. He helped me find the best vehicle for me. Konner listened to me & what I needed based on my lifestyle. He was not pushing anything on me that I He helped me find the best vehicle for me. Konner listened to me & what I needed based on my lifestyle. He was not pushing anything on me that I did not need or want. Great experience overall ! More

Great customer service and knowledgable staff. Noah and Konnor did a great job getting us in our new van Noah and Konnor did a great job getting us in our new van More

Worked with both Jamie MacMullin and Mark Miller. Both were friendly, professional and knowledgeable making my car purchase a pleasant experience. Both were friendly, professional and knowledgeable making my car purchase a pleasant experience. More

Jamie MacMullin is an excellent salesman. He will listen to what you want and he will help you find it. Konner McLeod will make the purchase portion of the experience fun and he is very infor He will listen to what you want and he will help you find it. Konner McLeod will make the purchase portion of the experience fun and he is very informative and up front about the warranty options. More

Jamie MacMullin, sales, was very helpful, flexible in time, and he genuinely cared about helping me find what I wanted. In addition, Mark Miller, the finance guy, was kind, and worked hard to make a date time, and he genuinely cared about helping me find what I wanted. In addition, Mark Miller, the finance guy, was kind, and worked hard to make a date to come in work with my schedule. When some details I had didn’t line up with his information, he immediately investigated and called me back in a timely manner with accurate information. A great team. More