Birchwood Honda West

Superb service!!! The service team are very friendly and welcomed me with a smile. They're very professional and told me what to expect. I know all service department The service team are very friendly and welcomed me with a smile. They're very professional and told me what to expect. I know all service department checks everything, so they can sell more parts or other services, but Kevin Chan was so accommodating and very transparent. He didn't try to sell me services or parts that are not necessary yet for my vehicle. He was very honest and treated me like a good friend that he would give advice on. I will definitely come back to this dealership and tell my friends about my experience. More

Great Experience Went to Birchwood Honda to look window shop some cars and I was introduced to Gene Lapointe, he listened intensively to what I was looking for and fou Went to Birchwood Honda to look window shop some cars and I was introduced to Gene Lapointe, he listened intensively to what I was looking for and found me exactly what I was looking for. He is new yet very knowledgeable about Honda's and I knew he was looking out for my best interest. I have already referred my friends and family to him because of the amazing service I got. More

Great vehicle purchase expierence I traded my 2013 LX Honda civic in on a 2017 CVR. The purchase of my new car and the trade in of my Honda civic was a pleasure. The sales person Gene I traded my 2013 LX Honda civic in on a 2017 CVR. The purchase of my new car and the trade in of my Honda civic was a pleasure. The sales person Gene Lapointe as well as the sales manager were terrific. They worked with me to find the perfect CVR to meet my needs and budget. No hidden costs and the time they took to explain all the features of this vehicle were wonderful. Why shop anywhere else...... Totally Satisfied !! More

My Honda Accord I got a Honda Accord touring 4 months ago from my salesman Kevin. It's simply the best car I've ever had. friendly staff, easy to deal with. I highly I got a Honda Accord touring 4 months ago from my salesman Kevin. It's simply the best car I've ever had. friendly staff, easy to deal with. I highly recomend them :) More

2014 rav 4 Awesome! we got exactly what we wanted , we searched Auto trader and it came up 1200 less then the closest competitor. It was easy and it got done qui Awesome! we got exactly what we wanted , we searched Auto trader and it came up 1200 less then the closest competitor. It was easy and it got done quickly Thank you:) More

My experience with the salesman was wonderful. Kevin Julius was a very affable person who treated me with respect , courtesy, and attentiveness to my needs. I would recommend Kevin to my contacts a Kevin Julius was a very affable person who treated me with respect , courtesy, and attentiveness to my needs. I would recommend Kevin to my contacts any time. More

Airbag Recall Took my car in for the airbag recall and also my keyless entry wasn't working. They fixed that but also found other problems with my car. Thank you to Took my car in for the airbag recall and also my keyless entry wasn't working. They fixed that but also found other problems with my car. Thank you to Birchwood to checking over my car. I would have never known there were other issues with it. Thanks Debbie Spencer More

Squirrels are eating my car Birchwood Honda West has enough to deal with without the deranged rodents which haunt my garage. My service visits are usually without incident, but a Birchwood Honda West has enough to deal with without the deranged rodents which haunt my garage. My service visits are usually without incident, but a few glitches crop up once in a while. On one occasion, a nest was found in the engine compartment. Service personnel were concerned it was mice. I reassured them it was probably the red squirrel which believes it owns our garage. Another time, they pointed out strange chips in the trim around one of the side mirrors. Like bite marks from tiny incisors. My hypothesis is that the wash-and-wax treatment I had used, combined with the deep brown colour of the vehicle, had convinced the squirrel that I was actually driving a huge acorn. The latest incident: someone has been chewing on my air filter. The staff at Birchwood have been very understanding with all these woes. I commend them on their patience. More

Superb Customer Service! The knowledge and honesty of the service team was most appreciated. I can say this was likely the best experience I have ever had with a vehicle servi The knowledge and honesty of the service team was most appreciated. I can say this was likely the best experience I have ever had with a vehicle service. The estimated time was over run due to issues with the vehicle, but I was kept advised of all issues and was able to see the issues and speak one on one with the mechanic. The answers I received were forthright and honest, Both Heather and Andy were amazing to work with and easy to speak to. There were no made up answers. I was given facts and real solutions and options. Thanks Team! More

I was notified that there was a recall on my 2014 FIT. My appointment was on March 20th 10 am. I was served promptly and it took about an hour for the replacement of the airbag. The service consultant Kevi My appointment was on March 20th 10 am. I was served promptly and it took about an hour for the replacement of the airbag. The service consultant Kevin Chan was very courteous and helpful. Mr. Chan also set up the BlueTooth in my vehicle. I appreciate the good service. More