Birchwood Honda Regent

I have a Civic hatchback with a 1. 5L Turbo engine. I bought it brand new 3 years ago. Last month, I brought it into the Birchwood Honda Regent as I noticed that my clutch was slipping 5L Turbo engine. I bought it brand new 3 years ago. Last month, I brought it into the Birchwood Honda Regent as I noticed that my clutch was slipping when driving on the highway. My car had 66K on it, and I was told that the warranty expired at 60K. For them to determine if the issue was wear and tear or if it was a manufacturer's defect, I had to commit to them taking it all apart. As I have owned four manual transmission Hondas previously, and never had issues with a clutch, let alone after 66K kms, I was sure that this had to be a manufacturer's defect. I didn't really have a choice but to dive in deeper to determine the problem. I was convinced that it had to be a defect and that the warranty would cover it. Upon taking it all apart, I was told that the issue was due to wear and tear and not due to a manufacturer's defect. At that point, I either pay for them to put it all back together, on top of taking it apart, or have them fix it and try to escalate it through your Goodwill program to see if Honda would at least help with part of the cost. The total cost that I paid to the dealership was $5,700 (after diagnostic and taxes). Upon Honda Canada's review, I was told that since I had no extended warranty, and the issue fell outside the warranty, there was nothing they could do. I was devastated. Purchasing a brand new, $40,000 Honda, I would never have dreamed of having to put $5,700 into it 3 years in. I asked for the photos that the mechanic took and brought them to two different mechanics for a second opinion. Both told me that there was still a lot of life left and that it did not need to be replaced. I tried to escalate this issue with Honda Canada's "Good Will" program to see if they would at least help with part of the cost. To which they did not help whatsoever, not as much as an oil change. They said they "do as much as they can to help their loyal customer, but that there was just nothing they could do." Absolute joke. After so many years and money invested into this company, they did absolutely nothing and showed zero empathy from any of the staff. My family or I will NEVER purchase a Honda again. If you are considering buying one, know that if you ever run into any issues, they will do absolutely nothing for you. And yes, buy the extended warranty since apparently their clutch life span is less than 60K. More

My husband and I just purchased a 2025 Honda CRV EX-L Hybrid yesterday. This is our second car that we have purchased from Philip Halili. We were amazed with the amount of detail Phil had for us, from ex Hybrid yesterday. This is our second car that we have purchased from Philip Halili. We were amazed with the amount of detail Phil had for us, from explaining our options to going through the numbers and comparing what that would look like for us in terms of our budget. Phil was there for us - before AND AFTER the sale. He was transparent from the start and explained everything to us in full detail, making sure we understood before we moved on. He made us feel welcome and treated us like long time friends and we would not buy another car from anyone but him. If you're thinking about a new vehicle, Phil will not disappoint. He has saved us a TON of money and we will forever be loyal customers. Thank you Phil! If we could give you 10 stars, we would! More

I just purchased a 2025 Honda CR-V and Grant Drowsey and Philip Halili were amazing! They answered all of my questions and made sure to explain every step that was taken. I truly felt listened to and valued Philip Halili were amazing! They answered all of my questions and made sure to explain every step that was taken. I truly felt listened to and valued as a customer. I am so happy with my purchase and the experience was effortless due to both of these gentleman. More

Excellent customer service and approachable staffs . Phil help me on the entire process and skyler . Thanks to brian. Big thank you to the birchwood honda regent . Phil your the best man. Im gonna get a Phil help me on the entire process and skyler . Thanks to brian. Big thank you to the birchwood honda regent . Phil your the best man. Im gonna get another vehicle from you again in the future. More

Every aspect of our car purchase went smoothly. Ackeem was knowledgeable and extremely helpful. I would recommend Birchwood Honda on Regent to our friends and family. Ackeem was knowledgeable and extremely helpful. I would recommend Birchwood Honda on Regent to our friends and family. More

Very accommodating and understanding. Translated and spoke very clearly on the terms and conditions. Answered every questions Translated and spoke very clearly on the terms and conditions. Answered every questions More

This place has been a great pitstop for my husband and myself for our car service. In my most recent visit at Birchwood Honda on Regent for service, I had an amazing experience with the staff, particularl myself for our car service. In my most recent visit at Birchwood Honda on Regent for service, I had an amazing experience with the staff, particularly Chris Angeles. My first interaction with Chris was when I phoned in and I was transferred to him by the receptionist. He took note of everything I requested and ensured that I didn't miss out on everything I needed at that point. He sounded so personable on the phone, he didn't push and simply listened and his voice sounded very reassuring. He delivered on everything that was discussed over the phone and on the day of the service, and when I called to confirm that all the conditions promised and given by the dealership as part of the service was in place, he still showed empathy and concern over the phone. He didn't rush. He listened. He asked the right questions reassuringly. He sent all information through email which is very essential to working moms with very little time to spend calling on the phone. He provided the necessary information. And he was all out monitoring my service from day 1 until the day I went to bring my car. Uber service was ready to get me and my two kids in time to pick up the newly-inspected vehicle. Chris was good with his word that he would ensure that my children and myself will be safe with uber to complete the service of my car. In person interaction with him also proved that Honda has Chris as one of the few personnel upholding their duties providing service to the clients' satisfaction. I will go back to Honda Regent. I will actually have to get a car from Honda Regent. Thank you Chris for the great Experience. More

We were very pleased with our recent experience. Harold (sales) was very pleasant and knowledgeable. Rachna (finance) was thorough and helped us quickly with an unexpected hitch in registering a le Harold (sales) was very pleasant and knowledgeable. Rachna (finance) was thorough and helped us quickly with an unexpected hitch in registering a leased vehicle in Ontario. Skyler gave a very thorough, walk-through of our new vehicle's features. The whole experience was great and we would certainly recommend this dealership to others. Well done, folks! More

Excellent service! It was really scary about the recall but you made it easy to understand the situation. Erwin was so accomodating & explained well the procedures and It was really scary about the recall but you made it easy to understand the situation. Erwin was so accomodating & explained well the procedures and possible outcomes. Thanks Erwin! More

Friendly & professional, efficient check in & out for service recall appointment for my 2019 Honda Pilot. service recall appointment for my 2019 Honda Pilot. More