Birchwood Chevrolet Buick GMC

The service was great and the wait time was about an hour. The seating area was accommodating for visitors and the general environment was peaceful. The service team answered all my questions and acted hour. The seating area was accommodating for visitors and the general environment was peaceful. The service team answered all my questions and acted professionally. More

What Service????? Tried to buy a vehicle and was literally ghosted how to you complain about something that does not seem to exist??????Absolutely no reason anyone shou Tried to buy a vehicle and was literally ghosted how to you complain about something that does not seem to exist??????Absolutely no reason anyone should go there. . More

Great Customer Service! We were treated very well from the time we walked in, until we drove out with our new car. Everyone was exceptionally friendly & helpful. Great cust We were treated very well from the time we walked in, until we drove out with our new car. Everyone was exceptionally friendly & helpful. Great customer service! More

Great customer service! Very professional sales department! Easy dealing with all the staff at Birchwood, from vehicle test drive to delivery of vehicle, great experience! I Very professional sales department! Easy dealing with all the staff at Birchwood, from vehicle test drive to delivery of vehicle, great experience! I will recommend all my family and friends to see the Birchwood team for their next vehicle More

Great service!!! Went above and beyond!!Bought my first Great service!!! Went above and beyond!! Bought my first new vehicle there and Neil the salesperson was awesome!! Extremely patient, not pushy And Great service!!! Went above and beyond!! Bought my first new vehicle there and Neil the salesperson was awesome!! Extremely patient, not pushy And VERY detailed. I would even txt him after hours and he would respond right away without hesitation. Loved the experience!! Go see Neil if you want a great deal and great service!!! More

Average Visit Average visit has good customer service. Usually an hour max wait. Free french vanilla coffee (im sure other dealerships have as well). Usually no ext Average visit has good customer service. Usually an hour max wait. Free french vanilla coffee (im sure other dealerships have as well). Usually no extra expenses. I dont think I have ever had to make appointment. They take me same day. More

Wonderful customer service, always ready to help, even fed us food and gave us winter wear for my family of 7. Awesome service and awesome staff. fed us food and gave us winter wear for my family of 7. Awesome service and awesome staff. More

Not trustworthy I purchased my 2010 Colorado from Birchwood in February of 2011. It was the vehicle I wanted and will meet my needs. I purchased their protection pack I purchased my 2010 Colorado from Birchwood in February of 2011. It was the vehicle I wanted and will meet my needs. I purchased their protection package (big mistake. Read the fine print). Rust modules don't work... The hood was replaced after 7 years. this was covered. YEA! shortly after I informed them my rocker panels were showing signs of rust. Their rust inspection revealed a total rust repair bill of over $8000. Shocking!! I only had $580 left on my total coverage. Since none of the rust was perforated and I wasn't going to spend 8 grand on the repair I opted to go to Crown Rust Proofing at Bob's Transmission. I sent them the (Birchwood) bill and they did reimburse me the balance of the total coverage of $2000. Remember I had their rust protection MODULE. Until that time I had had my maintenance service done there and each time during their inspection there was some kind of oil leak and the estimated repair bill was around $1300. This is funny because the truck sits in the garage or concrete driveway and has never leaked a drop. Then I decided I it was time for a front end alignment. It was done satisfactory but the inspection report said my steering rack and my transmission was leaking. I paid the bill and left. Next morning there was a pool of red oil on the garage floor. How could this be. It hadn't leaked the day before so I crawled under the truck to do my own inspection. The steering rack was dirty but no wet oil. The transmission was leaking alright but when I put the wrench on the oil pan bolt they were all loose except the ones under the front driveshaft. Remember I had been in for a front end alignment. It appears to me they are in need of more labour money to pay for there never ending expansion projects. While the work I have done there has been ok.and their prices competitive, the direction the shop gets is to up sell up sell make extra work what ever the cost. I am not mechanical stupid and have my own code reader to do a pre analysis of any engine code so I know what I'm talking about. I should have learned when I traded my mint 2005 Blazer ZR2 for the Colorado. I felt I they had included a colonoscopy in the deal. And indeed they had. More

I take my suv for its regular oil changes here and although the wait can be up to an hour I would rather wait and have the excellent customer service, than get it done quick with bad customer service. although the wait can be up to an hour I would rather wait and have the excellent customer service, than get it done quick with bad customer service. I highly recommend. I always feel welcomed here. More

Worth the trip Our appt was for 8:30 am. My truck was ready to go by noon. Prompt informative service.We needed a shuttle ride and they were super friendly and also Our appt was for 8:30 am. My truck was ready to go by noon. Prompt informative service.We needed a shuttle ride and they were super friendly and also very prompt.I will be back for sure . More