Barrie Kia

This dealership goes beyond underhanded. I did not buy a car here. Instead, I merely called about a car I spotted online. I was told the was just sold that morning. By the end of the week I I did not buy a car here. Instead, I merely called about a car I spotted online. I was told the was just sold that morning. By the end of the week I noticed that same vehicle was still being advertised. Of course I called again.. Surprise, I was given the same story. Surprise Surprise, that's when the sales pitch started... Come in & check out our selection.. Blahhh Blahhh. For the record, the ad is Still active. This is Nothing more than bait & switch tactics. Just look at all these negative reviews.. This place wreaks of dishonesty. Don't waste your time or your money. This place deserves Zero stars...AND should be investigated. More

I suspect this review will not make it to publishing but I do NOT recommend this dealership. They suggested I submit an offer and then would not entertain even a couple hundred dollars reduction. After si I do NOT recommend this dealership. They suggested I submit an offer and then would not entertain even a couple hundred dollars reduction. After signing the initial bill of sale (the one before the pitch to upsell you), there were other things that needed to be decided/negotiated (low interest rate offers but only good with purchase of a $3k Vehicle Total Loss Program, warranty itself, etc.) and things went down hill from there. I kept their written rude comments, and they basically acted like they didn't want to sell me the car once they realized I was not buying any of their "extras". I was ignored for days after leaving messages, and the manager made a deal to deliver the car to me, but then the others would not uphold that agreement. Strange, I know-who is the boss I don't know. They also would not return my deposit after things started to get sour. It took about 3 weeks to finalize the deal. I even contacted their dealership parent 401group and they wouldn't speak to me. Ended up having to buy the car but the car was not my issue - it was the sales service group. Sorry, but this is honest. More

My experience with Barrie Kia was terrible. I was promised winter tires and rims with my purchase, but they lied, swapped the originals, and tried to pass off incompatible replacements. When I I was promised winter tires and rims with my purchase, but they lied, swapped the originals, and tried to pass off incompatible replacements. When I raised safety concerns, staff, especially Jesse, were dismissive and even laughed at me. Attempts to resolve the issue were ignored, and I was told to “outsource” my own tires. While Mike and Dom showed professionalism, the overall experience was filled with dishonesty and disrespect. Avoid Barrie Kia if you value your time and safety. More

The dealership was organised and recipientist was pleasant . I really liked the place Keep it up please 🙏. Any time I will be back pleasant . I really liked the place Keep it up please 🙏. Any time I will be back More

On a new car purchase yesterday afternoon, I was mislead about several "options" and charged for extras amounting to almost $4,000. The Finance Rep Dominick offered to take $1695 off the bill, but when I de about several "options" and charged for extras amounting to almost $4,000. The Finance Rep Dominick offered to take $1695 off the bill, but when I declined he said there was nothing I could do about it, and he'd see me when I pick up my car for full price. He would not let me talk to the Manager. This less than 24 hours after the unfortunate purchase and $5k deposit. No contact available by email. Go to Paul Sadlon's if you want an honest Car Salesperson. More

So poor customer service, communication about my progress on my car was poor. After making endless calls after waiting for almost 2 months, I was told that my ford engine has to be replaced which I understoo on my car was poor. After making endless calls after waiting for almost 2 months, I was told that my ford engine has to be replaced which I understood. Worst part, my car got broken into on their lot but I had to fix it. If they had attended to my car in time, all this wouldn't have happened. I can NEVER buy a vehicle from this dealership As for FORD, I'm sorry I can buy your cars again! More

I was amazed by both Dominic and Stephanie help, easy and friendly to deal with, assisted me in finding family car with patience and understanding, attention to details was remarkable, I highly recommend thu friendly to deal with, assisted me in finding family car with patience and understanding, attention to details was remarkable, I highly recommend thus dealership More

The staff were polite, easy-going and helpful. Too bad they work for Kia because I had my 2016 Kia Soul for 3 years, got it at 115000kms, ONLY drove 35000kms and the engine went kaput. I kept up w Too bad they work for Kia because I had my 2016 Kia Soul for 3 years, got it at 115000kms, ONLY drove 35000kms and the engine went kaput. I kept up with all the oil changes, had no problems and then it all happened so fast. The engine light finally came on right before it died. There were no lights to indicate something was wrong. Will never get a Kia, ever again. Like I said before, the staff were amazing, they made sure I was taken care of quickly and in a safe manner but I will never buy a Kia again. More

Good service repair done in timely matter. No problems since Very happy with the Kia No problems since Very happy with the Kia More