Bannister Honda Service & Car Sales

"A breath of fresh air" This dealership renewed my faith in customer service !! I had a bad experience at a dealership, they basically took my car as trade, sent it to the a This dealership renewed my faith in customer service !! I had a bad experience at a dealership, they basically took my car as trade, sent it to the auction and when I wanted to return the car that I had purchased due to "thumping" noises and a steady "shake" in the car - I was told "it sucks to be you !" I stopped payment on the cheque I had written for the new car (paid cash) and left the car there. I walk with a cane, was not offered a ride home nor the money they got for the trade in. Does anyone know how to spell "screwed" - big time. From the moment Gene approached myself and my wife on the Bannister Honda lot I felt like a customer that Gene wanted to make feel comfortable with my buying experience. I was not planning on buying a new car, a good used was what I had intended to purchase. But after walking through the lot I suggested to my wife "let's see how much the payments would be to buy new." When we mentioned this to Gene within 10 minutes he returned with the figures and we all went to work. What a good feeling it was working with Gene and Jennifer. I will tell everyone I know about my great experience @ Bannister Honda. More

great value 1 year service including oil change and a few minor cosmetic repairs for $55 and they clean and detail the car. Doesn't get much better than that! 1 year service including oil change and a few minor cosmetic repairs for $55 and they clean and detail the car. Doesn't get much better than that! More

great service Always friendly, I've brought my van back for service since I bought it there in 2009. They have reasonable pricing and get me in quick for appointmen Always friendly, I've brought my van back for service since I bought it there in 2009. They have reasonable pricing and get me in quick for appointments More

my new old car Really had a good experience with the Honda Team, everyone I had contact with gave me good advice, and were there for me every step of the way. We lo Really had a good experience with the Honda Team, everyone I had contact with gave me good advice, and were there for me every step of the way. We love the Hondas and my whole family have been driving Hondas for a long time..They are great. Style, functionality, longevity, afordability, what is not to like...big shout out to Jennifer Rupert, who a great gal, Udai and Don ( who changed my way of looking at old tires) cheers and Thanks..you will be seeing me again.. More

First Impressions First time buyer at this dealership. Everyone extremely friendly. That's important to us and we look forward to receiving the great service people are First time buyer at this dealership. Everyone extremely friendly. That's important to us and we look forward to receiving the great service people are raving about. More

Great customer service and a pleasant experience Great customer service. Friendly attitudes. I bought a car from Gene and Jennifer. They made buying a car a pleasant experience. I went to five deale Great customer service. Friendly attitudes. I bought a car from Gene and Jennifer. They made buying a car a pleasant experience. I went to five dealerships prior to trying Bannister Honda but I hated how pushy and blunt they were. I did not have that problem at Bannister Honda. I would send everyone there to buy a car. More

Excellent service department You can judge a dealership by their service department and Bannister Honda can be proud if theirs. Fantastic service and a freshly detailed car, they You can judge a dealership by their service department and Bannister Honda can be proud if theirs. Fantastic service and a freshly detailed car, they even removed the car seat to clean underneath it! More

overall very good Everything very good, sales person fairly new and a little short on product knowledge. Finance person very accommodating and knowledgeable. Delivery p Everything very good, sales person fairly new and a little short on product knowledge. Finance person very accommodating and knowledgeable. Delivery portion car presented very well and instruction good. More

Warranty recall I received a telephone call from the dealer advising of a warranty recall the same day I received the letter from the manufacturer. The required part I received a telephone call from the dealer advising of a warranty recall the same day I received the letter from the manufacturer. The required parts were ordered, an appointment made and the repair completed all within 3 working days.. As usual I was able to wait in the comfortable waiting room with the vehicle ready to go exactly when promised. Thanks everyone. More

Purchase of Honda fit Most of my day was spent test driving varying vehicles from different manufactures to see which one that I would buy preferably that day. Two of Most of my day was spent test driving varying vehicles from different manufactures to see which one that I would buy preferably that day. Two of the other places that I went to test drive were faster at copying my driver's license and handing the key over. Other makes had both pluses and minuses in their handling, comfort and driving vision clarity. I had a Honda Fit about 4 years ago and it did not take me long to get used to driving it. Once I get the undercoating done it should be more comparable with the quietness of the other makes. I was only introduced to the General Manager - Pat Loehndorf so I did not list him in employees that I worked with. Same with the service, as I probably will get my service done in Kamloops which is 1 1/2 hours closer to my home then Vernon. Jennifer was friendly, fast and efficient with processing my purchase. She was aware of the limited time that I could be in Vernon, and accommodated my needs very well. I made it to my scheduled pick up in the Fit before 18:30 - with 10 minutes to spare. Gene said that the in store model would take time to get it out of the store for me to test drive it. He was aware of my needs to buy that day and moving a few vehicles out of the way first would add too much time. He helped me unload my Nissan Versa so that I could get my new vehicle loaded faster. I've since covered the front seats hopefully with an anti dog fur covers and got a long rubber foot mat to stop muddy paws from mucking up the back seat floor boards. I'm waiting for the weather to cool a bit before getting the undercoating done. More