Bannister Chilliwack Chrysler Dodge Jeep Ram

Horrible service!! Recently, I have had problems with my 2013 Dodge Dart Limited. The transmission module was replaced (manufacturers defect) but I was still having issu Recently, I have had problems with my 2013 Dodge Dart Limited. The transmission module was replaced (manufacturers defect) but I was still having issues. I brought my vehicle in and Gord Karr served me. It was a horrible experience. He clearly didn’t like his job. After waiting about an hour and a half, a technician looked at my car and told me I needed an oil change. I told them I just had one done at their dealership (3000 KM ago) and that the problems I was experiencing (interrupted acceleration, slipping into neutral, sporadic power interruption climbing hills) had nothing to do with an oil change. I relented and had it done. They pulled my car around and said it was fixed. When I got into the vehicle the engine light was still on!! And it was immediately evident that the same issues remained. They pulled it back into the service bay. After another 2 hours, I was told I needed a spark plug (just one apparently, at 61,000km). ??? Highly unlikely but again I relented. They changed the spark plug, CHARGED ME FOR A DIAGNOSIS (because I was at 61,000KM instead of 60,000K), and charged me for the oil change that I didn’t need. Wow! By the way, I had purchased a very expensive extended warranty. It doesn’t end there. Shortly after this horrible experience, I received a letter from Chrysler Canada, a recall for the very transmission module I was complaining about!!! I have since placed a call to the service department to have the recall looked after, with NO RESPONSE from them. I took the time to construct a detailed email to Gord and give them the chance to address my concerns. The email was ignored. So, I called Chrysler Canada directly. Again, I spent the time going through the whole experience. Despite their empathy for me, Chrysler Canada did nothing for me, even after it was clear through their own recall that the transmission module was defective and needed replacing again. They would not compensate me for the oil change I didn’t need or the spark plug I didn’t need and the expensive extended warranty I had purchased. Their solution was to try and schedule the recall/repair of the transmission module with O’Connor. In the end, I have scheduled the service with a dealership all the way out in Mission, BC because of the incompetence and horrible customer service received by this dealership. By the way, I am a Manager of Customer Sales and Service. It boggles my mind that anyone in this competitive market can be treated like this. Chrysler has a horrible reputation and I had purchased the Dart thinking they were trying to earn back their rep and market share. I was very wrong. Never have I been treated with such disdain. Do to the nature of my work and position I rarely go to such lengths to communicate a negative experience. I tend to think most customer concerns will be and can be rectified. Chrysler clearly does not want my business. Imagine losing a customer for life over an oil change and a spark plug. The only solution for me going forward is to tell everyone that I know when the conversation turns to vehicles, to never, EVER buy a Chrysler. More importantly, I am active in the Chilliwack community and I will certainly be telling everyone to never darken the doors of this dealership. If you are forced to deal with them for whatever reason, BEWARE! More

Unfortunate problem solved My wife and I were faced with a decision about a 5 month old vehicle which had some serious issue that led us to go into OConnor Chrysler Chilliwack s My wife and I were faced with a decision about a 5 month old vehicle which had some serious issue that led us to go into OConnor Chrysler Chilliwack sales to see what they could do for us. We dealt with Kevan MacRae and he was able to work on pricing a new 2015 Journey which would work for us. Kevan was very professional, knowledgeable and personable and made a seemingly stressful issue a better experience. We are very happy so far with our new Journey. More

Having bought five vehicles here it is obvious what we think My wife and I have been extremely satisfied with our dealings with Deana and this dealership. Deana has shown knowledge of the vehicles and understand My wife and I have been extremely satisfied with our dealings with Deana and this dealership. Deana has shown knowledge of the vehicles and understanding of our needs. She has always been fair and truthful in our dealings. Deanna is always available to approach with questions regarding service and is more than willing to approach the service department to expedite that service. The finance people bend over backward to find the best deal for you and we have found that everyone at the dealership is friendly and helpful. WE HAVE RECOMMENDED DEANNA AND THIS DEALERSHIP TO ANYONE INTERESTED IN BUYING A NEW OR USED VEHICLE,. More

good experience so far Kevan Mcrae helped us with our purchase of a new dodge caravan. So far we've had a great experience with O'Conner Chrysler and we are very happy with Kevan Mcrae helped us with our purchase of a new dodge caravan. So far we've had a great experience with O'Conner Chrysler and we are very happy with our new van :) More

Just WOW The staff was friendly and professionnal, Deana was just so patient, as we were undecided between a truck or a jeep. She walked us thru all the pros a The staff was friendly and professionnal, Deana was just so patient, as we were undecided between a truck or a jeep. She walked us thru all the pros and cons for our needs, she was just amazing!! She even stayed longer as we signed papers, she prepared our new vehicule, We loved our experience at O'Connors!! Thanks a bundle!!! More

Ram 1500 Limited We purchased a Ram 1500 Limited and our sales person Dean worked very hard to make this deal for us and we thank her for her hard work. Bryn & V We purchased a Ram 1500 Limited and our sales person Dean worked very hard to make this deal for us and we thank her for her hard work. Bryn & Verna Jones More

Thanks Just bought a used truck last week. Kevan was the salesman who helped me though the process. I had lots of question, if he didn't know the answer he f Just bought a used truck last week. Kevan was the salesman who helped me though the process. I had lots of question, if he didn't know the answer he found out what I needed to know. Would I recommend Kevan yes without a doubt! Thanks Liked to thank Chris in the oil change department, knew the answers of my questions! To J.J in finance who explained to me on warranties, which is quite complicated to the average person. Thanks More

my new dodge Thanks to the sales people at this lot my new dodge ended up being a chevy cruze from mertin gm. Two thumbs up to mertin gm!! Thanks to the sales people at this lot my new dodge ended up being a chevy cruze from mertin gm. Two thumbs up to mertin gm!! More

Poor sales. They won't let you test drive with less than good credit. So if you are financing, you get your test drive once the plates are on. They orignally appr They won't let you test drive with less than good credit. So if you are financing, you get your test drive once the plates are on. They orignally approved me for a different vehicle, a 2010 Sebring. Then, due to financing issues, they told me the only vehicle that fit the bill was a 2007 Jeep Compass. Woundn't pass air care, so they "Doctored' it just to pass. 3 days off the lot, the check engine light came on and they said it was nothing and cleared the code. Then it came back on while still on the lot. After a few choice words, they decided to fix the issue, as it had just been purchased. Cost them approx. $1200. Now and then the engine light comes on for a few days and then goes off. Too scared to bring it back. All the while the sales person, Deana told us to not worry and they would make up for it. All lies. When you get a car, it's supposed to be a happy day. All they did was make my wife cry and we stormed out of the lot. Would not recommend this place to an enemy. Old good person, in my opinion was the finance person Dave. He was excellent and did get me a decent monthly payment. Buyer beware! More

Poor used car management. My boyfriend and went and seen them about a truck and the sales member we were dealing with was Daniel. He was really really great to deal with and ve My boyfriend and went and seen them about a truck and the sales member we were dealing with was Daniel. He was really really great to deal with and very friendly. And the finance guy we saw again really great to deal with and I was very impressed by him just don't remember his name. Those two made our visit very pleasant and I couldn't be more impressed although the sales manager came out when we were discussing wether or not we wanted the truck and he came off as very forceful and he was extremely rude to our sales member telling him to "shut up" while we were all talking. It was disgusting and I would not want to deal with a manager that treated there employees like that. We ended up not getting the truck for other reasons but the other employees saved us from walking off the lot More